Posted by thickmami on 3/23/05 6:13pm
Msg #27291

Printing E-DOCS

Hey everyone, I want to know if any of you have come accross this situation:
I received an e-doc, which I printed and completed the signing with. I have the signing service call me and tell me that the doc could not be recorded because the font was too small on the paperwork. i told her if I had to go back out, I would charge an addt'l fee because I did not format the doc, and she stated that I should have noticed that it was too small. Also, that I did not care if the borrower closed or not...
I totally disagreed with this....
WHAT DO YOU THINK ABOUT THIS?

Reply by Linda/NJ on 3/23/05 6:20pm
Msg #27295

Had the same thing happen to me. The title co. called and said lender says the same thing as you did. I E-mail her everything back exactly how they sent it to me. She said it was their error. Got paid to go out 2nd time full boat. How are we suppose to know if they are off by a millimeter???

Reply by Gaylynn-UT on 3/23/05 6:22pm
Msg #27298

I agree with Linda. Font size should be the responsibility of the sender.

Reply by PAW_Fl on 3/23/05 6:29pm
Msg #27301

Font size is typically set by the title company and/or lender, whoever prepares the docs. However, if the person printing the documents does not have their printer properly configured, the wrong typefaces and fonts may be used, "fit to page" may be employed and printing on the wrong size paper, etc. The NSA must share some responsibility for proper printing. That being said, the docs could be created improperly as easily as being printed improperly.

Reply by thickmami on 3/23/05 6:24pm
Msg #27299

I agree with you. It's not like we can format the documents that are being sent to us anyway!
But can you believe she told me that she couldn't believe that it was not in my best interest for the borrower to close?, and also, that it surprised her that I acted this way as it was my first time working with them! I can't believe it... I am going back out there for free, so that the borrower's mortgage can be recorded!

Reply by Korey Humphreys on 3/23/05 6:21pm
Msg #27296

Certain actions in the business you're “assumed to know.”

If the documents format was pre-set by the company, then you should not have known that it was too small. You did the right thing in telling them that you were going to charge an additional fee because you technically didn't make the mistakes.

For all you know the company probably neglected to write something on the "small" page and was hoping that you'd go back out for free believing that it was your error.

I think you did the right thing.

=========
Korey

Reply by Slarty_FL on 3/23/05 6:29pm
Msg #27302

My 2-cents Worth: If the document was originally 11x14 and your printer printed it to fit on an 8.5 x 11 page (regardless of the paper actually used), then I could see their point. But if you printed it exactly as originally formatted, you are in the right and should ask for an additional fee.

Reply by PAW_Fl on 3/23/05 6:33pm
Msg #27303

Even printing on the proper size paper may yield smaller print. Adobe used to automatically shrink everything by 2%. Some copiers will automatically shrink the source by 2%. If "fit to page" is employed and the scan was an edge-to-edge scan, but printed on a printer that by default has unprintable edges (most laser printers do), the document will be shrunk to fit the page.

Reply by Slarty_FL on 3/23/05 6:35pm
Msg #27304

Yeah, what he said.

Reply by Linda/nj on 3/23/05 9:30pm
Msg #27349

Paw I'm not poking fun at you at all. But when I read your post I was thinking the same thing Slarty said. I am crying laughing right now. Please explain again. Thank you!

Reply by PAW_Fl on 3/23/05 10:29pm
Msg #27362

Documents that are scanned or digitized in full size (edge-to-edge) may need to be shrunken to print on the printer because the printing mechanism can't print edge-to-edge. So to compensate, the printer drivers scale down the document to fit within the printing area if "fit to page" is selected. If "fit to page" is not selected, and the document is bigger than the printable area, the information is truncated (cut off).

The easiest way to describe it would be printing a legal size document on letter size paper. With "fit to page" turned on, the legal document is shrunk about 22% to fit on letter size paper. With "fit to page" turned off, the bottom 3 inches of the document either prints on the next sheet of letter paper or just isn't printed at all.

Reply by Linda/NJ on 3/24/05 7:55am
Msg #27401

Thank you PAW, understood. Have a great weekend everyone! I'm off to Disney World.

Reply by thickmami on 3/23/05 6:39pm
Msg #27306

I'm just upset at the fact that the signing service said that I didn't care if the borrower closed, and she couldn't believe that's my decision being that's the first time I work with them. Some people try to intimidate others, that's not right!

Reply by Gaylynn-UT on 3/23/05 6:45pm
Msg #27310

I believe the SS felt they could intimidate you to return for free since you were new. Not right! I think you should share the name of that service with us and none of us will work for them. Notaries of the nation - UNITE!

Reply by MATILDE VALDEZ on 3/23/05 6:47pm
Msg #27311

Hum... Gaylynn, it makes me wonder, can signing services see our posts?

Reply by Gaylynn-UT on 3/23/05 6:48pm
Msg #27312

I'm sure they can if they want to!

Reply by Anonymous on 3/23/05 6:51pm
Msg #27313

I'm glad that somenone finally asked that question! I've always wondered that!
It makes me wonder if those companies see that, whether or not they'd want to hire us!

Reply by Gaylynn-UT on 3/23/05 6:57pm
Msg #27315

Well if some SS doesn't want to hire me because they read my complaint about such intimidating tactics as may be happening to Thickmami, I want nothing to do with them!

Reply by anon on 3/23/05 7:16pm
Msg #27319

I'd have told them....oh...shuzzbutt !

Reply by John_NorCal on 3/23/05 8:45pm
Msg #27340

Re: Signing services seeing these posts

I would think that signing services being able to see our posts should be a plus...Providing people stick to their guns about not working for the ridiculous fees some of them want to pay, and also showing a modicum of professionalism.

Reply by Margaret/Florida on 3/23/05 9:00pm
Msg #27342

Re: Signing services seeing these posts

I had a title company call me last week to sign up with them to do in-house closings and he told me that he had read my posts here on Notary Rotary and looked on my profile to contact me. So I guess he liked what I had to say. I have been working for them all this week

Reply by Dave_CA on 3/23/05 9:03pm
Msg #27345

Public board...

and so ANYONE who cares to can see our posts. This is an electronic age. E-mail lives forever.
We should all consider that when we post.
End of sermon.

Reply by thickmami on 3/25/05 1:27pm
Msg #27650

PRINTING E-DOCS

WELL THE COMPANY IS CALLED ALO NOTARY SERVICES.... THERE! I SAID IT...
I HOPE NO ONE HAS TO EVER GO THROUGH THIS!

Reply by HL in PA on 3/28/05 2:25pm
Msg #28042

Re: PRINTING E-DOCS

I have worked with this company before also and I think the feeling was quite mutual when I stressed that I didn't want anymore dealings with them.