Posted by MB_AZ on 11/19/05 1:10pm
Msg #77682

Still waiting for overnight docs

Accepted a signing for 10AM this morning. SS said the overnight docs would be to me by 8:30AM. At 9:30 AM called SS to tell them no docs as of yet and asked for tracking #. They didn't have one but said they should be to me sometime today. I've relayed this to the borrowers and they are not happy campers at this point (and no I did't let my frustration show over the phone to them). I told the ss I would call them at noon if they hadn't arrived by then. They said just call and leave a message at the office....she had other things to do today. WELL, I also have other things to do this weekend. Just venting ..... ya'll have a good weekend.

Reply by Anonymous on 11/19/05 1:22pm
Msg #77687

Can't you figure out that today is Saturday. You are not going to be getting the docs. You are waiting for nothing. I've had a company do this to me before too.

Reply by LMag on 11/19/05 1:28pm
Msg #77690

Re: Still waiting for overnight docs - SAT no delivery?

Oh, not true - I have gotten overnight docs many times on Saturdays. FedEx and some of the California local couriers will deliver on Sat. But if the docs are not there by noon, probably they are not coming.

Reply by Anonymous on 11/19/05 1:29pm
Msg #77691

Re: Still waiting for overnight docs - SAT no delivery?

That's what I said..........................................DUH

Reply by MB_AZ on 11/19/05 1:44pm
Msg #77698

Re: Still waiting for overnight docs - SAT no delivery?

Anon, you have quite the attitude. Do you think if you didn't hide behind the anon you would still be an a$$?

Reply by CaliNotary on 11/19/05 1:44pm
Msg #77699

Re: Still waiting for overnight docs - SAT no delivery?

No, that's not what you said, double DUH.

Reply by LMag on 11/19/05 1:33pm
Msg #77693

Re: Still waiting for overnight - Sat Del. One more comment

If the docs do end up being delivered while you are out living your life, there's no panic. You can call the borrower and schedule the signing for Sunday or even Monday AM since you could not ship the docs till Monday anyhow.

I've done this a half-dozen times - received Friday docs after my last FedEx pickup on Sat, and had to send them out on Monday. Every time the TC or SS has told me (after a late delivery) that it was okay to sign on Sunday or even Monday AM as long as the docs went out by Monday's last pickup - but check with the SS or TC to make sure. When in doubt, sign as soon as you can, and ship the next available shipping date.

Reply by CaliNotary on 11/19/05 1:48pm
Msg #77700

Re: Still waiting for overnight - Sat Del. One more comment

Couldn't agree more. Saturday delivery can be very unpredicatable, I've had docs delivered as late as 1:00, and I've had many docs that were marked Saturday delivery that didn't show up until Monday.

I'm not going to waste my entire day sitting around in the hopes that they'll eventually show up, nor am I going to cancel any plans I might have made later in the afternoon. I just tell the borrower I'll call them whenever I finally do get the docs, be it later in the day or Monday, and we'll just reschedule from there.

Reply by LMag on 11/19/05 1:27pm
Msg #77689

I had one of these happen a few weeks ago. It turned out the courier service failed to deliver. The loan broker was frantic because the lock was expiring and the docs HAD to be signed before midnight that day. I suggested to the loan broker (who apparently isn't all that bright) that we do edocs. They called TC, TC emailed me the docs, and we signed at 11PM.

The borrowers were (thankfully) accommodating. But it galls me how sometimes we are dealing with entities (SS and TC and loan brokers) who act as if we don't also have lives outside our notary businesses.

Reply by Anonymous on 11/19/05 1:49pm
Msg #77701

I get saturday delivery all the time. Fedex may be late but they do come, latest 1:00 pm

Reply by Anonymous on 11/19/05 2:47pm
Msg #77712

Read this quick so maybe i missed it, but if you can get the tracking number the deliver company can usually pinpoint, where in the delivery chain the documents are. I live in a condo and sometimes, they do not know where to leave them so it is a failed delivery until monday, but if you call them, they can tell you how to meet up with them to get the docs, but you need the tracking number. Sometimes they can help you without it, but give it a shot.

Reply by Sue/IA on 11/19/05 2:58pm
Msg #77716

Just wondering about the date on the docs????

Reply by MB_AZ on 11/19/05 3:51pm
Msg #77726

Almost 3PM. I'm sure the docs aren't coming now. The SS told me they didn't have the tracking # (which is what I'd asked them for). Oh well, I guess I'll get them sometime Monday. Will check dates and with SS/TC/LO to see if they need re-drawn.
Thanks all for the imput. I'm pressing on with my day and may start cocktail hour a little early...tomorrow I'll be one year older!

Reply by Glenn Strickler on 11/19/05 8:32pm
Msg #77750

Happy Birthday!!!!!

Reply by MB_AZ on 11/20/05 10:31am
Msg #77780

Re: Happy Birthday!!!!!

Thank you Glenn!