Posted by oldhippie_IL on 10/2/05 8:13pm
Msg #68411

Need help with my Brother HL 5150DLT

I have a Brother HL DLT that all of a sudden won't print. I have tried everything. Turned on, off. Shut down computer. Reinstalled the Brother disk. Put it as Default, still won't work. Does anyone have any suggestions? Can't do edocs until I get this fixed. HELP!!

Reply by DMARTZ_IN on 10/2/05 10:03pm
Msg #68425

Did you try to go into your programs and click on your printer and then click on troubleshooting
then click on printer wont print it will run a program and hopefuly it will tell you whats wrong.
I know this may be a silly question but is it pluged in and coming on.

Reply by oldhippie_IL on 10/2/05 10:11pm
Msg #68426

Yep, did all that. And it is plugged in. I'm at my wits end. It's only 6 months old.

Reply by BrendaTX on 10/2/05 10:21pm
Msg #68427

Calling ND-WA - where are you? Bev, if you can find

Andy's email, he's a whiz on lots of these electronic things. PAW's the HP go-to-guy, but for Brother, I'd also see what ND-WA (Andy) thinks.

Reply by BrendaTX on 10/2/05 10:23pm
Msg #68430

Re: Calling ND-WA - where are you? Bev, if you can find

http://www.notaryrotary.com/agent/details.asp?ID=BTE1KIE3&RPID=1AAA00009954&RID=00C792D6C3488FEE61288C5A56039D96&src=1243

There's Andy's profile, if you care to look, but it sounds like Eugene T might have a good suggestion.

Reply by Sylvia_FL on 10/2/05 11:20pm
Msg #68447

Re: Calling ND-WA - where are you? Bev, if you can find

Brenda
You cannot put a link in here to someone's profile. Anyone but you clicking on the link will have to "log in" again, your ID is in the link. (This is how Harry can keep track on who is viewing the profile)

Reply by DMARTZ_IN on 10/2/05 10:23pm
Msg #68429

When you ran the test did it print out anything or show you a message like( Interface test ok)
or did it so some trouble codes

Reply by Eugene Tripp on 10/2/05 10:22pm
Msg #68428

I had this happen once and found that the paper in the front of the tray was extended upward and a piece of paper was partially loaded. I could barely see the edge of the paper. I pushed the paper tray down and gently pulled the paper back out, restarted the system and printer and then it worked.

Reply by oldhippie_IL on 10/2/05 10:30pm
Msg #68431

No test page ran. The light should be green, but it is orange (status). All the paper is fine.

Reply by DMARTZ_IN on 10/2/05 10:36pm
Msg #68434

Did you try to press the go button to erase any errors

Reply by Nd_WA on 10/2/05 10:35pm
Msg #68433

Is there power on or to the printer (any brinking light)? Have you try what Eugene suggested? Basically, you might have something stuck in the paper path, your paper tray or something is not closed all the way (toner cartrige/door).

If this is software related on the printer only, then 1. you can try to do a cold start by holding donw the "GO" button and turn the power switch on at the same time.

Reply by oldhippie_IL on 10/2/05 10:45pm
Msg #68435

Did what Eugene said, nothing. Just did what you said. Nothing.

Reply by DMARTZ_IN on 10/2/05 11:05pm
Msg #68440

I went thur every manual i have and have not come up with anything else to help you, your next thing would be to call brother in the morning. Sorry i couldn't help you more

Reply by Giselle_CA on 10/2/05 11:16pm
Msg #68444

I have seen this happened before. I don't exactly know why but the printer was waiting for a manual feed. Once I tried that the orange button went away and printed on the paper fed manually. Hope it helps.

Reply by M. C. Tina Wallace on 10/2/05 11:19pm
Msg #68445

I've had this problem w/both my Brother HL printers. I finally just took them to a reliable shop, one at a time. He cleaned and made adjustments, they now work just fine.

Reply by Nd_WA on 10/3/05 12:04am
Msg #68450

Only thing I can think of...

is the chip on your toner cartrige has reached its count. The printer won't do anything until you replace with a new cartrige or the chip itself.

Reply by Monica Carter on 10/3/05 7:51am
Msg #68462

I had that very same thing happen to me. I turned it off and after about 20 minutes it worked - for awhile. I called Tech Support and they couldn't figure it out either. I would call them and see if they won't replace the printer for you. Hope you still have all of your receipts.

Reply by BetsyMI on 10/3/05 8:27am
Msg #68464

You didn't mention this....try pulling the printer cable out of your PC and then putting it back in again. Once mine became loose and this was the problem.

I printed out the entire printer manual for the 5150DLT when I bought it, and it doesn't mention anything else in the trouble shooting section, other than what has already been suggested by others.

Reply by PA_Notary_II on 10/3/05 8:59am
Msg #68468

I have a 5270DNLT that did the same thing right in the middle of printing a pkg on Friday. It took me about 10 mins to figure out that it was out of toner.....replaced the cartridge and it took right off and finished the print job. Hope this is your only problem.

Reply by BetsyMI on 10/3/05 9:03am
Msg #68469

Don't these Brother printers give any kind of "low toner" warning before they just give out? That kind of concerns me, since yours stopped printing right in the middle of a job. Guess I'd better keep track of how many pages I've printed out so I can kind of guage when it will need a new toner cartridge!

Reply by Nd_WA on 10/3/05 9:31am
Msg #68481

BetsyMI

Pay attention to the orange/yellow LED on your printer, if it stays lid or blink when you're not printing then that's an indication that your toner is running low. Some printers will keep on going even after numerous refill of the cartrige.

Reply by BetsyMI on 10/3/05 9:50am
Msg #68488

Re: BetsyMI

Thanks Nd_WA...I see that there are buttons on the top of the printer that say "drum", "toner", etc. Printer is above me so I failed to see those before.

Thanks for the tip!

Reply by oldhippie_IL on 10/3/05 9:55am
Msg #68491

Re: BetsyMI

I'm at work now, but I will try that when I get home. I've tried everything else. And I did pull the cables out from the printer. Need to get it fixed. No printer, no edocs.

Reply by BetsyMI on 10/3/05 10:06am
Msg #68495

Re: BetsyMI

Let me know if that works, since I have the same printer! Good luck!

Reply by Joanne Rezzino on 10/3/05 1:17pm
Msg #68532

I have the same printer. Is it out of toner? When this printer runs out of toner, it just stops. Other than that, can't imagine what the problem is. Are there any lights blinking?