Posted by LawrenceOK on 10/26/05 10:19am
Msg #72394

Question for SS's on the board

As the intermediate between, do you actually tell the clients that a certin notary may have a drop dead time limit for docs? Or do you just hope (like the rest of us) that the docs arrive on time? How is the Lender or TC to know if you do not pass on this information.

Reply by Notaries Ink on 10/26/05 11:39am
Msg #72411

If the notary gives us a drop dead time, we pass it along (you would be surprised at how many don't). We will also ask the notary, if the docs are late, does they have flexiblilty to still get it done same day, just at another time.

Reply by SLB SIGNING SERVICES, INC. - Sherry on 10/26/05 1:17pm
Msg #72447

We pass on the info to our client. If they cannot accomodate the notaries time frame than we will not make the notary wait around if they have other appointments.

Reply by Premier Signing Services on 10/27/05 8:32am
Msg #72583

We always ask our notaries what time frames they are looking at. We tell the lender or title company when we have to have the docs by, and if they can not meet it, the appointment will be late. We don't ask our SA's to wait on the docs and refuse other appointments either. We understand how it is. If docs are late, we notify the SA as quickly as we can and then we call them back when the docs arrive and offer them a chance to re-schedule with the borrower for later that day if possible. If not, we move on to someone else so the job can be completed. We also pay cancellation fees to our SA's in situations like this, even if they did not make a trip to the borrowers home. After all, they are relying on the income once they accept the appointment. If the docs are late, the SA should not be penalized for it.