Posted by Teddog_CO on 9/13/05 9:44pm
Msg #65037

Problem: PDF files recieved damaged

I had a problem with edocs today they kept coming with "file damaged can't repair" message . I have the Adobe 7.0. The only other time I had this happen it was a problem with the sender. Anyone have any input ? This is driving me Nuts! These people resent the email several times - same problem.
Thanks for any help you can give me.

Thanks
Teddog_CO

Reply by Barry Silver on 9/13/05 10:27pm
Msg #65041

Might be a virus in the file on their end. They should scan the file with a virus program.

Reply by Teddog_CO on 9/13/05 10:42pm
Msg #65042

To Barry Silver

Thanks Barry !! I knew it couldn't be on my end because I had received two set of docs from two different companies.
Thanks Again

Teddog_CO

Reply by DonR_NYC on 9/13/05 11:52pm
Msg #65053

Re: To Barry Silver

Could also be that when they scanned or converted the files to pdf that they somehow corrupted the file. I've seen it happen a few times.

Reply by Barry Silver on 9/14/05 12:27am
Msg #65057

Re: To Barry Silver

True. technology...the thing we love to hate, sometimes.

Reply by OnTheGoInFla on 9/14/05 6:50am
Msg #65077

You are probably right on not being on your end.
Did you download the file first then open it.. sometimes depending on file size you can get the corrupt file error if you open directly from email.

Reply by BrendaTX on 9/14/05 7:10am
Msg #65081

Saving to disk usually fixes it for me.

Reply by Cherilyn_CO on 9/14/05 9:16am
Msg #65114

Try opening it from a different email account...

I have a msn, comcast and yahoo account. Yahoo is my main one and all docs are sent there. I've had this same problem a couple of times, but I'll forward the email to my other account and it opens fine. Try it.

Reply by Teddog_CO on 9/14/05 10:42am
Msg #65144

Thanks to Everyone!! For your help!!!