Posted by Anonymous on 4/26/06 12:09am
Msg #116000

First American Signature Services

What is there pay schedule?

Any complaints with the company?

Can anyone understand the girl who calls to schedule the closings?? I can't!

Reply by VERONICA DESCHANEAU on 4/26/06 8:55am
Msg #116043

not sure what their schedule is. But, no, I can't understand a word that woman says. Last time she called me I asked her to put someone on the phone who speaks English...Well, FASS hasn’t called me back since. That’s OK though, they've gotten really cheap from what I read on here. Now, If it was one of my regulars, i would have never said that…. well, maybe I would have said it in a not so rudimentary way.......I think I was just irritated that day….. But hey, come on, if I can’t understand her, then I can't and obviously I’m not the only one!

Reply by BrendaTx on 4/26/06 3:27pm
Msg #116133

Veronica - She's probably in India. That's what a little birdie told me. They have outsourced or something like that.

I love this (relayed to me by another): "No...is overnight your documents are so it's okay...$50 is okay."

No sweetheart, it's not.

Reply by Signing_Doc on 4/26/06 9:15am
Msg #116048

they pay $50.00 for overnight docs...and an extra 35 if you have extra things to do. They pay within 30 days...HOWEVER, they are notorious with either not getting the docs to you via FedEx etc and the signing gets cancelled, or (if they edoc) they come very late (close to the signing time). They are also one of the companies requiring a background/credit check on all their contract people. (see previous posts). I advised them last time I talked with them to remove me from their database, as it is not worth my time (even for a quick 50 bucks) to worry about docs or extensive cancellations. Just my .02 worth "Doc"

Reply by LkArrowhd/CA on 4/26/06 10:25am
Msg #116065

Re: First American Signature Services-Agreed she is so

difficult to understand, I may later today copy and paste this to the company, it is absurd to not be able to understand and I hate to be rude and keep asking her to repeat until I think I understand what she said.

Reply by PJM/MI on 4/26/06 11:55am
Msg #116081

Re: FASS OUTSOURCING

FASS is tied into Coutrywide and Countrywide outsources to India. That is why "Annie" is so hard to understand. We think we've got problems? I feel bad for the borrowers who can't understand the callers, either.
Shame on Countrywide!

Reply by BrendaTx on 4/26/06 3:28pm
Msg #116134

Re: FASS OUTSOURCING

Ooops...I did not see this. That's what I just said also.

Reply by Anonymous on 4/26/06 1:09pm
Msg #116101

I usually refuse FASS. I can not undestand the girl who calls and they pay very slow and want you to accept $50. My fees are now $75 minimum with $25 for edocs and $25 for second loan.

Reply by Janlee_MI on 4/26/06 2:59pm
Msg #116125

Closed one for them yesterday received $75.00 with overnight docs. 25 miles.