Posted by NCLisa on 4/14/06 9:18pm
Msg #113685

TC's & Settlement Companies not doing their jobs!!

I've done quite a few closings this week for a TC that recently started paying my fees (they are a $65.00 company and they've agreed to meet my fees on 4 closings this week). They have overnighted the docs to me on each closing, but they never called the borrower to tell them the funds they needed to close. Yesterday, I literally got the docs from UPS 5 minutes before I needed to leave, I got the borrowers vm, and left a message. I get there, they see they need to bring $2200 to close, and the LO told them they'd need to bring $400. They flipped out. They call Wells Fargo, who says that isn't right, so they look at something and call the TC and change the hud and email it. Then they call back and say hold on, the TC still has the payoff from January, so you will actually be getting money back. If it hadn't worked out this way, it would have been a no sign. During this conference call the TC told WF that they called the borrower on April 4th with the figure, and the borrower replied that they would have remembered if they'd been called with a figure that high, WF reamed the TC right then and there.

So I get docs emailed to me today at 3pm for a closing at 6. Borrower has to bring in money. They live in the middle of nowhere. I finally get a hold of them at about 4:30, they'd been on vacation at the beach and just got back. TC needs cashiers check for funds over $500, borrower needs to bring in $513, and the nearest branch of his bank is over 30 miles away. He won't go to the bank, and TC has gone home early. I went to the closing, accepted his personal check, and told him that the TC may require him to overnight them a cashiers check on Monday. The LO told him 2 weeks ago that he'd need to bring in somewhere around $600 and the TC would call him at the beach with the exact figure, seems the TC had that number.

The hassles it would save if this company would just do it's job and call people with the amount they needed to bring to closing and if they accept personal checks or if it has to be an official/cashiers check. There would be far less no signs, and stopped closings due to no cashiers check! They want to pay us less and less, and make us do more and more of what IS there job.

Reply by Beth/MD on 4/14/06 9:22pm
Msg #113689

This sounds like the world's worst TC. I don't want to work with them. I don't have enough ibuprofin.

Reply by Becca_FL on 4/14/06 10:57pm
Msg #113698

Ditto, Beth...

I came home (6:30pm) to a new HUD & TIL for my 1p closing. The HUD showed the borrower owed $241 and change. I called the Co that hired me and explained that I would be glad to go back out for a fee or they could FedEx HUD & TIL to borrower and have them send it back.

I had such a busy day that I flew home from an 8am & 11am, picked up docs off my porch and sped off north for the closing. Mind you, my 1pm closing was scheduled over ten day ago. Why the heck did they wait till 1:54pm to send trailing docs for a 1pm? I had a wedding @ 3 and a purchase at 4pm. Do they really think we sit around all day waiting for there deal?

At the 1pm closing, I checked my CO to see if I would recieve HUD, ect. via email. Nothing in the CO reflected further instruction re; docs. I got a call asking if I received docs, I said yes - this was on my way to the appt.

PEOPLE PLEASE! I've known about this closing for 10 days, what the heck have you been doing? I'll NEVER work for this SS again. This was my first and last. Upon further review of there CO, I see thay do not pay trip fees, but do pay print fees. What?!

C-Ya, Certified Signing Services! Thanks, but no thanks.

I only took the job because it was sceduled 10 days in advance. I thought they had it together. Oh well, because of this situation, I'm back to the old - just say NO to new SSs.

Good luck all. Have a wonderful holiday weekend.

Reply by Paul_IL on 4/15/06 5:10pm
Msg #113794

NCLisa,
Here is a newsflash for you but the TC does the HUD1 based on the lenders instructions. My guess from previous dealings with WF is that they were the ones that gave the TC the figures. You also seem to forget that there is someone between the LO and the TC. That person would be the loan processor. If the LO and processor do not keep in touch there are usually problems. LO's always blame the TC cause they are the easy way out so the LO does not have to admit they screwed up. Final HUD1's are faxed or e-mailed to the LO's for final approval and it is normally their responsibility to check it and see that everything matched what they told the borrowers. When they do not match the LO leaves it to the closer to take it for the team!

Reply by TitleGalCA on 4/15/06 8:45pm
Msg #113807

Re: TC's & Settlement Companies - Is that right??

Oh, my gosh. Call the Notary Police and have the title company arrested.

Are you kidding me? "Not doing their job"?? And you are very and quite clear on exactly what their job entails??? Yeah, right.

And I would like all lenders in the world to not screw up anything...not one thing. Correct vesting, instructions, timely processing...I want it all!

And I especially want lenders to NOT make "their lack of planning MY emergency". That's what I'd like, yep.

And, I love Santa too.