Posted by National Notary Service - Schaumburg - A1 on 8/2/06 12:18pm
Msg #136722

A1 National Notary Service and post dated April 25

This Notary is one of the worst notaries available she has no idea what she is doing. A signing was given to her on Friday April 14 she did the closing and was notified the next day to ship the package back fedex overnight and update A1 National with the tracking number, she replyed yes i am going to fedex right now. Monday came no docs tues, wed no docs she was contacted again in reference to the docs and asked for the tracking number her reply i am on my way to fedex now, what type of notary does business like this? Not to mention someone's loan is being held up for funding because the documents that was intrusted to this notary is possibly sitting on her coffee table this is not very professional in my eyes. To end this story these set of docs never reached the title company. A new notary had to go out and get the borrowers to resign and there loan was held up for a total of an extra 7 days.

NO SHE SHOULD NOT GET PAID!!!

A1 National Notary pays their notaries very well and very much on time, and request very little of the notary to get paid.

There will be several post from many Notaries that do business with A1 National Notary from many states in the very near future...

Reply by Dennis D Broadbooks on 8/2/06 12:56pm
Msg #136733

If You Truly are a Representative of A1...

...then I'm glad I flushed your company's e-mail invitation to become one your '“MHL” Master Hub Location' aggressive Notaries.

Reply by Becca_FL on 8/2/06 1:46pm
Msg #136743

Re: A1 National Notary Service

If you are trying to improve your reputation here, you're going about the wrong way. JMHO

Reply by AMR SERVICES, INC. Roberts on 8/2/06 2:14pm
Msg #136749

Re: A1 National Notary Service

This is an april issue and you still have not solved it so posting it here is probably a bad idea.
Try really hard with issues like this to deal with it quickly and directly with the person involved.
IF the package never arrived...and she cannot give you a tracking number then NO, she did not complete an important part of the job..so no I would not pay her either.
I once had a gal in AR that really got me in trouble with my client before she even made it out of the door with the documents. We pulled the order from her and she later claimed she had printed it and wanted her $25.00. There was NO WAY she had time to print the docs from the time we sent them and I spoke to her about about the complaints but she persisited. She harrased us one day so badly that I said some things I am not proud of. If you have one of those things going on....either pay them or have no contact. Getting into a "issing contest over it is a waste of time.

Reply by National Notary Service - Schaumburg - A1 on 8/2/06 3:48pm
Msg #136759

Re: A1 National Notary Service

As far as our company is concerned we feel this matter is resolved and we have had no contact with this notary since. However when someone is inquiring about our company we want them to the most accurate information available. Our previous post was only to get the facts out and the part of calling her "the worst notary available" we retract. We process over 500 closings a month and if we were non payers there would be more post here for A1 National not paying someone.

Reply by Nancy Harlan on 8/2/06 3:24pm
Msg #136756

I don't quite know the entire situation regarding the notary that is complaining about A1National Notary, based out of Illinois, but I believe that he/she did a signing, then never sent in the documents, which held up funding until another notary did a 2nd one on behalf of the borrower. To me, that is definitely a basis for not getting paid.

I can say with full honesty that I have been working with Juan at A1National since March or April of this year, and have nothing but great things to say about he and his company. I've completed approximately 30 closings for them, and they pay very promptly and accurately. I have never once had problems with the lenders they work with, and look forward to a long relationship with both Juan and A1National going into the future.

Anyone saying bad things about this company does not know what they are talking about! I have had first-hand bad experiences with other signing companies (see my postings on SignaturesPlus out of Irvine, CA), but A1National is a joy to work with. I also work for a local title company as both processor and closer, so have to work my A1 signings around other closings, but Juan is always gracious and understanding that these things must take first priority, never complaining or giving up on me.

Kudos to A1National. Keep up the good work!

Nancy Harlan

Reply by Dennis D Broadbooks on 8/2/06 3:45pm
Msg #136758

Airing of Dirty Laundry...

...by a signing service on a Notary message board is a red flag to me. If they're trying to defend themselves & simultaneously impress us with their professionalism; A1 has fallen woefully short in this instance.

Reply by BrendaTx on 8/2/06 4:04pm
Msg #136762

Re: Airing of Dirty Laundry...I am with Dennis on this one..

Why would you just jump in to tell a tale like this? Did I miss something?

Reply by LawrenceOK on 8/3/06 9:21am
Msg #136800

Re: Airing of Dirty Laundry...I am with Dennis on this one..

Me too you two. Post dated APRIL 25, thats a long time ago and now A1 jumps on the board to re-bash the notary.

Reply by National Notary Service - Schaumburg - A1 on 8/3/06 9:27am
Msg #136803

Re: Airing of Dirty Laundry...I am with Dennis on this one..

A1 is responding because this notary continues to post incorrect information and it is time to get the facts out.

post 8/1 A1 National Notary of Carpentersville, IL
Posted by Dennis D Broadbooks of MO on 8/1/06 7:30pm
Msg #136568

Does anyone have any new or updated information on this company? A search shows the last posting on them was back in April & the comments weren't exactly flattering at that time.

Reply by Becca_FL on 8/3/06 9:32am
Msg #136805

Again, A1...

If you are trying to improve your reputation here, you're going about the wrong way.

Reply by BrendaTx on 8/3/06 10:19am
Msg #136818

Re: Again, A1...Becca...when are posters going to learn...

If you don't want to be antagonized, don't bring up antagonizing subjects.

A signing service talking trash about a notary (even w/o mentioning a name) on this board is not the way to influence people and win notary friends.

Reply by Carmen R Towles on 8/3/06 3:06pm
Msg #136847

Re: Again, A1...

How would you expect them to go about it? Just curious. If they defend theirselves, they get criticized. If they sit back and stay quiet, they still get criticized. It doesn't sound like they have much of a choice.

Carmen

Reply by BrendaTx on 8/3/06 4:54pm
Msg #136875

Re: Again, A1...Carmen you are missing my point...

**How would you expect them to go about it? Just curious. If they defend theirselves, they get criticized. If they sit back and stay quiet, they still get criticized. It doesn't sound like they have much of a choice.**

You are correct. They need to get over the wish to be loved, and accepted, state their case factually, and be unperturbed by the garbage. I, personally respect a company or individual more for that.

On a professional notary forum where notaries have all been used and abused at some point, this is not the place to look for acceptance and agreement in A1's case.

In order to make this clearer, I will use the extreme:

Notaries, for the most part, are apple pie, lemonade, Mom, and Chevrolet...if you want to harmonize, then keep the topics at that level. If you want heated debate, post something about a topic that flies in our face. For instance:

Could we please have a communist post something promoting their agenda?
--or--
Why don't we get a Nambla.org person here to tell use why we need to accept their perception of "right."
--or--
How about witchcraft? Let's have some OT witchcraft topics.

If you have an agenda that goes against the grain, deal with the fall out. If you want to promote that agenda, you are going to get your nose scraped. Deal with it like a big girl (boy). It's really not that hard to understand.

Reply by Carmen R Towles on 8/4/06 12:10pm
Msg #137112

Re: Again, A1...Carmen you are missing my point...

You and Becca are so correct. Often it is not what you say but how you say it!

Carmen

Reply by Becca_FL on 8/3/06 5:46pm
Msg #136887

Re: Again, A1...

Carmen, you have posted a very good question and I'm going to answer it from my perspective.

A1 came out fighting and defensive. IMO, this is no way to make friends and influence people. I think a better approach would have been something along these lines:

Hello NotRot Members,

My name is Joe Blow and I own A1 Signing Services. We are located.....blah, blah, blah....tell a little about the Co.

It was brought to our attention that a negative post about our company was posted on this board some time ago and we would like to set the record straight. There are two sides to every story and all we can say is that we found the Notary remiss in her duties and had no other choice but to withhold payment. We incurred more costs because of the mishap and almost lost a client.

A1 has excellent relationships with our vendors/partners and we know we could not do this without you. I’m quite sure you will be hearing from many happy Notaries that work with us on a regular basis.

If you are a professional NSA and are interested in working with A1, please visit our website and sign up.


Blah, blah, blah.

Get it?

Reply by Carmen R Towles on 8/4/06 12:08pm
Msg #137111

Re: Again, A1...

Beautifully written Becca. I think they were just upset by the post and wrote in the heat of the moment and unfortunately it came out somewhat negative.

Carmen

Reply by SarahBeth_CA on 8/3/06 2:13pm
Msg #136838

When someone comes on

and asks for our(sa) individual experiences with any given company it is much more beneficial for the response to come from a sa. What company would come on here and say yeah we want you to work for peanuts and not profit as it is our business to suck up all the profits. In short of course your not going to give yourself a bad review.

But also remember we aren't idiots. It takes more than 1 less than wonderfull review to build a bad reputation. You should have just let it alone and waited for responses. We have no problem giving good reviews of companies here.

Reply by LkArrowhd/CA on 8/3/06 10:48am
Msg #136825

Re:Nancy Harlan-In reviewing your profile it appears a

empty, I would expect a stronger profile....

Reply by Brad_CA on 8/3/06 2:51pm
Msg #136844

Message Deleted

This message has been deleted by a forum moderator.

Reason: Generally Inappropriate

Reply by Carmen R Towles on 8/3/06 3:00pm
Msg #136845

Re: Re: Nancy Harlan-In reviewing your profile it appears a

Ok Guys/Gals. I am going to chime in here. In Juan and Diane's (A1 Notary) defense, I was the one who alerted them that there was a post about them. They wouldn't have known about the post otherwise. I also suggested that they respond to this post. I didn't think that it would turn into such an event. I have seen many other people, signing services included, defend themselves on the board. I do not believe there is anything wrong with that as there are two sides to any story and every person should have the right to defend themselves.

Reply by National Notary Service - Schaumburg - A1 on 8/3/06 3:16pm
Msg #136853

Re: Re: Nancy Harlan-In reviewing your profile it appears a

No we are not trying to better our image for people who read this board. We have no problem aquiring excellent notaries to complete our signings.

Reply by JM_NY on 8/3/06 3:24pm
Msg #136858

Why hasn't the notaries that work for them come

to their defense?

Reply by AMR SERVICES, INC. Roberts on 8/3/06 4:22pm
Msg #136868

To: Juan and Company

They are not neccessarily a bad company. We are human...sa or ss....and we get frustrated. Sometimes it the over tone of a message posted that we pick up on that get our hackles up. Another SS I know used to post in the same tone and got slammed. I have posted on other boards about my experiences in hopes to bring something into view or possible allert me to something in my company's procedures that could be brought more in line.
Many SA just hate SS...I've been hated allot
However, other than those persons...the rest of them will give you GREAT insight and support if you came at it from the right direction. WHICH is VERY HAD TO DO...but DOABLE.
I have had more time on my hands than most people in this business and I've gotten a chance to get to know these people....and most of them are absolutely wonderful when you get to know them..even if you feel they are giving you a hard time.

Reply by Nancy Harlan on 8/7/06 1:54pm
Msg #137484

Re: Re:Nancy Harlan-In reviewing your profile it appears a

Gee, I didn't think so many people would be so interested in my profile...........
It appears that I may, in fact, have 2 separate profiles with Notary Rotary, which may wxplain why there is nothing to see. But whatever, If you're questioning why I am defending a signing service without appearing to have any experience, trust me, I have personally closed about 300 loans in the last few years. I also hold a title insurance license with the State of Wisconsin, and work as a processor/closer with a title company. Is that enough experience for you??