Posted by janCA on 8/25/06 6:58pm
Msg #141023

PAW or computer savy notaries

Have downloaded docs and I'm getting a message just as the first doc appears, "Rebuild", it disappears and then I get a pop-up message that says "An unrecognized token /76 was found". Does anyone have a clue as to what this means? Thanks.

Reply by BrendaTx on 8/25/06 7:16pm
Msg #141027

PDFs? Can you print them? If not, I think it means that your document is somehow "broken." Probably need to call the place where you get the docs from.

That's just a guess and you are probably needing to get something done quickly.

Reply by janCA on 8/25/06 7:33pm
Msg #141029

I already did. Yes, it's a PDF and they said they printed them with no problem. I tried printing them on both my printers and running them through another server. Nothing worked. I had to give up the signing. It was a double loan, too, gosh darnit.

Reply by PAW on 8/25/06 7:44pm
Msg #141030

The one and only time I've seen a similar message was trying to open a PDF file that was not made with an Adobe product and the version of the reader didn't match what the file was looking for. In my case, the file was made with a utility called PDF995 and the reader was version 5, but the file was intended for version 6.

It sounds like the file is missing a token and the reader can't parse it correctly.

Reply by janCA on 8/25/06 8:00pm
Msg #141035

Would there be any way to correct this on my end? I've gotten files from this title company on many occassions.

Reply by Becca_FL on 8/25/06 8:32pm
Msg #141043

No printer guru here, but I have had problems with some PDFs that have been forwarded a few times. Lender sends to TC, TC sends to SS, SS sends to Notary and somewhere in the forwarding process something gets lost. When this happens I just ask that the TC send me the email directly and usually it does the trick.

Sorry you had to throw one back.

Reply by BarbaraL_CA on 8/25/06 11:05pm
Msg #141064

Jan - the PDF file is corrupted (hence the "rebuild" message - it's trying to rebuild the index) and because of the corruption there are "unrecognized tokens". This message is often received when the file doesn't download completely....perhaps because a site or the internet is very busy.

You didn't specify if you were opening the PDF file from the email, of if you saved it to your disk first and then tried to open it.

A good practice is to always save the PDF file to your hard drive first, then open it.

Reply by janCA on 8/26/06 2:37pm
Msg #141151

Thanks for the reply

Barbara. Yes, I was opening it from my email, it downloaded. Didn't notice anything wrong until it was printing out. So the file was re-sent; I downloaded and it did the same thing. Then the SS sent it over to me and it did the same thing. I rarely save to disk, but maybe I should start doing that. I figured it was corrupted in some way because I've not had any problems this week with any downloaded files. Again. thanks for the replies.