Posted by yani_fl on 8/31/06 8:03pm
Msg #142695

help asap

Got a call from Coast to Coast to do a closing tonight. I confirmed that it was a just one mortgage and now I'm in the middle of printing it is 1st and 2nd. Can't get anyone at Coast to Coast. Does anyone have any other numbers for them? I don't know what to do I'm still printing covering for a notary that was in an accident.

Reply by JanetK_CA on 8/31/06 8:17pm
Msg #142698

I've run into this a gazillion times. If you can't reach them, I would proceed with both sets of docs, assume it was an honest mistake on their part (they probably didn't even know), and leave a message ASAP advising them of the situation. I'd mention that I'm sure they would want to know so they can charge their client appropriately and that we can re-negotiate our fee in the morning. I can't recall ever having a problem with this approach. [Doesn't mean I haven't blotted it out of my memory...!;>]

A CAVEAT: This assumes that you have a decent relationship with the ss or don't have any really bad vibes about them. (If I did, I wouldn't have accepted the assignment to begin with.) I don't know any about this particular company, so someone else may have a different view. Keep in mind that the borrower(s) is/are counting on you!

Reply by yani_fl on 8/31/06 9:06pm
Msg #142710

thanks Janet - I will do that n/m

Reply by Ndwa on 9/1/06 2:58am
Msg #142776

They maybe slow to pay, but they've never missed a payment to me in two years. I don't think you'll have a problem with them about the fee adjustment. Sylvia is the office manager whom I normally deal with b/c the schedulers always have to get her approval for my fee.

Reply by yani_fl on 9/1/06 8:54am
Msg #142806

Thanks Andy I will call Syliva this morning n/m