Posted by NotaryGirl71 on 12/15/06 4:15pm
Msg #166138

Mad as Heck!!!

Yesterday afternoon I accepted a 1st and 2nd e-doc for a signing to take place the same night. I usually do 1 or 2 signings a month from the company I accepted it from. They are very easy to work with and never require fax backs....

Well...as I was on my way to the appointment I rec'd a call from one of the schedulers saying there were a "few items" escrow needed faxed back tonight (it was a purchase). I said no problem, just e-mail it to me.

I got back to my office around 9:00 and the e-mail stated I needed to fax back the ENTIRE loan package!!! Over 150 pages...however they (the signing company) would pay me an extra $50 for this. Big freaking deal!!!

The escrow officer was still at her desk when I e-mailed her asking if there were certain items she needed....She said that she needed the ENTIRE package faxed because the signing company dropped the ball on the signing and waited several hours to place it so they would not have it back on Friday to fund.

I spent THREE HOURS faxing!!! I did not get home until almost 1:00 AM!!!!!!!

I then sent the signing company an e-mail thanking them for their previous business but if I would have known about this requirement I would have NEVER accepted the assignment!!!

I still have not heard anything from them today!!!

Reply by Les_CO on 12/15/06 4:28pm
Msg #166139

Good days, and Bad days, and feeling half mad days!
I'm waiting 3 hours for doc's while messing around on the chat boards. I'd like to kill the prosessor, but it's Christmas. Let's cut everyone a little slack.
Bet your fax machine was HOT! I hope they had a toll free number!

Reply by Lisa Prestegard on 12/15/06 4:30pm
Msg #166140

Do you have a scanner? It's an inexpensive tool, and I've added a great deal of ancillary income to my bottom line by offering optional 'scan-back' of the entire loan package within 2 hours of closing for $50. I scan it, save it as a .pdf and email it. Easy money and lots less aggravation than standing over a fax machine

Reply by Les_CO on 12/15/06 4:42pm
Msg #166144

Great suggestion/idea!
Can they fund on a scanned package, or do you have to send originals? This was a "purchase" that she faxed, so I assume no 3 day rtc. Still I didn't think most companies would fund on "copies"

Reply by PAW on 12/15/06 4:50pm
Msg #166145

Depends on the state. Florida, for example, is a table funding state and even with remote closed purchases, the deal is funded the day the papers are signed (or the next day at the latest). That's why they want faxed copies to allow for funding. The escrow officer may hold disbursement until receipt of the originals, but, the lender can fund once they have notification that the borrowers signed the documents.

Title companies often ask for the entire package to be faxed in rather than relying on the agent to pull out the correct documents. It's their CYA approach.

Reply by Lisa Prestegard on 12/15/06 5:10pm
Msg #166150

I have had purchases fund on scanned packages on purchase closings.
You still have to send originals for recording, of course, and some CA TCs will wait until the Mortgage has been accepted by the County Recorder to disburse checks.

Reply by MikeC/NY on 12/15/06 7:13pm
Msg #166174

Lisa - scan-back?

Sounds like a great solution... I have an Epson scanner, but there's no option to save as a pdf. What do you use to convert your scanned documents to pdf format?

Reply by Lisa Prestegard on 12/15/06 9:09pm
Msg #166186

Re: Lisa - scan-back?

Oh, Mike... don't ask me technical questions! lol
Mine just does it I ask it to save as a .pdf, and whoop, 'der it is!

Reply by MikeC/NY on 12/16/06 7:42am
Msg #166216

Re: Lisa - scan-back?

Actually, I stand corrected - mine DOES have that option, I just never went looking for it because I use it more as a copier than a scanner.

Wish I'd thought of this several weeks ago when one of the more anal-retentive companies had me fax back about 25 pages for "quality control".

Reply by PL on 12/15/06 4:41pm
Msg #166143

Buy a fax with a memory, mine will hold 75 to 100 pages in memory, anything larger I split in 2. I will say to fax back a whole package, I'd ccharge more then $50.00.

Reply by Lisa Prestegard on 12/15/06 5:11pm
Msg #166151

It still takes much longer than the scan/email approach

Reply by Les_CO on 12/15/06 5:23pm
Msg #166157

Thanks for the info guys!
I've got an HP3015 that I use for faxing. I think is is also a scanner, but I've never used it. I have an old flatbed scanner that I play with. But it would take forever to scan doc's with it. You must have an 'office type' scanner that you just stack in the docs and scan them in? Expensive?

Reply by Becca_FL on 12/15/06 5:35pm
Msg #166161

I use my 3015 to scan "fax backs" and email them as a PDF attachment. It beats the heck out of faxing.

Reply by Calnotary on 12/15/06 6:41pm
Msg #166169

I do the same, I scan all my faxback and it is with a hp-3015

Reply by Les_CO on 12/15/06 10:01pm
Msg #166191

I would have answered this sooner but I finally got the docs for my 5 PM closing (at 6:20 PM) FAHT Co. Usually they are GREAT. But had 25 loans today, and the lone processor this evening was struggling. What’s going on? I turned down 3 other 5 PM closings as I had this one scheduled. (I referred another notary in my area, but I know she couldn’t do all three) I thought things were slowing down?
As for my HP 3015…….
I know this may sound stupid but I’ve had my 3015 for a couple of years and never used it to scan. Do you guys just make a file on your desktop and scan the docs to it, then send them as an attachment? It seems to me that I used to have a “HP Toolbox” on my toolbar, and it would instruct me on what to do. My computer crashed, and I had to wipe the HD, and I may not have gotten all the stuff back in. I know I can fax several pages at a time; I’ll have to try scanning in 10 pages or so and see if it works. Thanks again!

Reply by Laurie_PA on 12/15/06 11:58pm
Msg #166198

Re: Three Hours? Fax machine is definitely the way to go!!!

I used to scan and send in e-mail but I find faxing is MUCH QUICKER. Why on hearth would it take three hours to fax 150 pgs?

I purchased a fax machine for just this reason. Actually it was a Countrywide Full Spectrum that convinced me a fax machine was a MUCH better way than scanning and e-mailing or sending as a fax via efax. That's when it took me hours now it only takes minutes.

I purchased a Brother 2820 and it faxes 20 pages/min. you're taking less than 10 minutes w/this do fax 150 pages.

Reply by Calnotary on 12/16/06 6:05am
Msg #166207

Re: Three Hours? Fax machine is definitely the way to go!!!

Your brother will scan 20ppm, but will not fax 20 ppm.

Reply by Dave_CA on 12/16/06 10:29am
Msg #166242

Cannon FAXPHONE L170

I've had this for about a year and it has been great.
It has a 50 page ADF and will scan to memory and then send.
I don't know exactly how long it takes to scan a page but it is very fast. It seems like about 1 sec. per page and once they are all scanned I can walk away. I've set the machine to alarm on an error and to print a completion report which includes the number of pages and a thumbnail of the 1st page.
It will hold about 450 standard pages in memory and takes about 3 sec. per page if you have a good phone line.
I have also scanned and emailed as a pdf but with my HP AIO this is MUCH slower.

Reply by Lisa Prestegard on 12/16/06 10:58am
Msg #166243

Re: Three Hours? Fax machine is definitely the way to go!!!

I don't use eFax to send the .pdf that i save to a file on my desktop... I email the pdf file