Posted by LilyMD on 2/8/06 12:06pm
Msg #95476

Quick answers appreciated

I have a SS company, new to me, but seems to be good to work with. We agree on a fee and low and behold, when the docs arrive, the instruction sheet expects 31 pages of fax backs. Yes, 31 pages. I called the scheduler about my policy of charging after so many pages. Was told to talk to escrow officer. Escrow officer claims "can't get involved in fees" and transfered me back to the scheduler. I'm so ticked off right now. I'm seriously thinking of backing out. What do you think?

Reply by LilyMD on 2/8/06 12:07pm
Msg #95480

Re: Quick answers appreciated I should add

When asked, I was told there were no faxbacks required.

Reply by Shane_OH on 2/8/06 12:12pm
Msg #95487

Re: Quick answers appreciated I should add

I'd just complete signing, and before you send the package back, give them a return phone call

"Hey this is Lily, signing is completed as agreed, getting ready to overnight the docs back to you. I noticed on the instruction form there are 31 pages of fax backs required, as you know this is not what i agreed to. I'd be happy to fax these back to you, but there will be an additional fee of $(insert amount). Did you want me to fax those back? or just go ahead and drop it off?"

Reply by O/Cnotary on 2/8/06 12:26pm
Msg #95491

When this happened to me with Bancserv the said to just send

the docs back in, no fax backs would be required after all since I charge extra for 31 pages, hmmmmm

Reply by CaliNotary on 2/8/06 1:41pm
Msg #95534

Re: Quick answers appreciated I should add

I wouldn't recommend doing this.

Our fees should be set in stone before we do the signing, and a lot of companies will look for any excuse to reduce the fee they agreed to, by our not following directions. And then you've got a huge fight on your hands to get paid properly, which is almost never worth it aside from the principle of the thing.

Reply by Kydocrunner on 2/8/06 1:51pm
Msg #95539

Re: Quick answers appreciated I should add

I would proceed with signing as scheduled but when I did my invoice, I would add the faxack fee in at that point. Also I would call and make sure they were aware that you did not realize, when giving them your quote, the faxback requirements so they are not surprised when your invoice is higher than the agreed amount.

Reply by CaliNotary on 2/8/06 1:55pm
Msg #95544

Re: Quick answers appreciated I should add

And what do you do when they refuse to pay it because you had already agreed on a lesser amount with them?

Reply by Kydocrunner on 2/8/06 4:04pm
Msg #95645

Re: Quick answers appreciated I should add

If they disagree with it then at least you tried. If you dont try you are out anyway. The important thing is to talk to them first so that they know that in the future they shouldnt expect this to be the case and also maintain a spirit of open communication when there is a problem as well as smooth sailing.

Reply by Brenda_NC on 2/8/06 12:27pm
Msg #95492

Lily, I would not dot he loan until there was an agreement to a faxback fee. I DO NOT faxback 31 pages for free. I would need a confirmation on the faxback fee being added to my original fee before I did the closing. Good Luck

Reply by LilyMD on 2/8/06 12:30pm
Msg #95494

Now I'm really upset. I got a call that the loan was cancelled. It really is bothering me. I just feel that a total of 31 pages is outrageous. When I finally spoke to the scheduler, he said they were cancelling the loan. It makes me feel really bad. I have never had this happen before.

Reply by srnotary_CA on 2/8/06 12:32pm
Msg #95496

It is not your fault if they decide to cancel the loan. There were probably a lot of problems with it anyway. Don't feel bad.

Reply by LilyMD on 2/8/06 12:35pm
Msg #95497

Thanks srnotary, I guess that's just my guilty conscience because I thought about cancelling the loan myself. I just find 31 pages so outrageous I guess.

Reply by srnotary_CA on 2/8/06 12:36pm
Msg #95499

It is outrageous. Especially after being told there were no faxbacks required. I would have added a fee too.

Reply by O/Cnotary on 2/8/06 1:04pm
Msg #95516

Never cancel the loan yourself, but this isnt your fault &

we all charge extra for 31 faxbacks.

Reply by CaliNotary on 2/8/06 1:37pm
Msg #95533

Don't take it so personally

You feel bad because a loan cancelled and it's because of your guilty conscience? You really need to grow a thicker skin. They lied to you about the faxbacks and somehow you're feeling responsible? Come on, don't you think that's kind of ridiculous? That kind of emotion has no place in business.

You need to decide what your fees are and stick to them. If you want to charge additional fees for faxing back a ton of pages, go ahead and do it. If they're not willing to pay the fee, that's their right as well.

You should have never called the escrow company because they're not the ones that hired you. Whether or not the SS can get additional $$ from them for your faxbacks is irrelevent. Don't let these companies manipulate you. Either they agree to your fees or they don't. And if they don't, thank them, give the signing back, and don't give it a second thought.

Reply by Mike_IA on 2/8/06 1:53pm
Msg #95541

I bet the loan is still on. They just cancelled with you...

the fax back fee. They have called another notary to replace you.

Reply by LilyMD on 2/8/06 2:12pm
Msg #95558

Re: I bet the loan is still on. They just cancelled with you...

Mike, you are a genius! You figured it out.

Reply by Beth/MD on 2/8/06 2:33pm
Msg #95590

Re: I bet the loan is still on. They just cancelled with you...

Mike, don't ya think that's kind of obvious? Nothing like kicking someone when they're down, eh?

Reply by Barb25 on 2/8/06 2:50pm
Msg #95613

Don't think they got another notary!

Although you may never know. It is unlikely that they would get another notary when you already have the docs. That would mean they would have to find the notary, send and send them a set of docs. Not very practical and a lot of explaining to the lender or title company. Take it for what it worth "the loan was canceled" You got lucky, in this case. At least if they do call you in the future you can negotiate up front.

Reply by Beth/MD on 2/8/06 3:12pm
Msg #95624

Re: Don't think they got another notary! Yes they did.

It happens all the time. I made my name in this business on last minute appointments. I was able to come in and print docs when another notary cancelled. What's so big a deal about sending an edoc link to another notary?

Reply by Barb25 on 2/8/06 10:03pm
Msg #95687

Re: Don't think they got another notary! Yes they did.

Well, it was my opinion only. Unless anyone has a crystal ball, we may never know.

Reply by Calnotary on 2/8/06 1:54pm
Msg #95542

Re: Don't take it so personally

Loans cancel once in a while, but when you starting to have little problems with SS, escrow,
and then the loans cancels, no way, they got somebody else that it will fax back for free.

Ive just got a signing that the scheduler didnt understand what faxback ment, and she told
me that they were any, so I got my confirmation letter, and bang, there is the fax requirement
I will call them and increase my fee a little. Hey but probably will be just like your that
the loan has been "cancelled". YEah right!

Reply by LilyMD on 2/8/06 2:11pm
Msg #95557

Re: Don't take it so personally

Cali you're right of course! I never usually let such things bother me. I can't really say why today is different. It's not as if it were the last loan I'll ever do. And, you're also right about not being manipulated. I'm not new to this game, I should know better.

Thanks, I needed the slug in the chin.

Reply by BrendaTx on 2/8/06 10:42pm
Msg #95692

Hey Lily - One thing about it, you will never do a favor or last minute jump for these folks, will you?

How about if we ALL fly into MD and bunk up with you, Loretta, Art and Beth?

Packing list:

Trip Dress code: Formal - Revenge of the Nerds - always white sox with black pumps or dress shoes. Black tie - wear your white socks. For the gentlemen - always wear black socks with shorts (outter wear - not underwear!) This will preserve formal dress guildelines.

For casual - I'd like to bring the Charlene Tilton look back...like in the show "Dallas," only a small and modest amount of trashy, but trashy nonetheless, a VolksWagon convertible, cowboy boots/hats. And, I would like to add an order of tator tots to that, plus a Barbie bunkhouse out in the back yard, some of those cute plastic horses that do not make a mess... and one ranch hand just like Ray from Dallas...and he should have access to a Barbie and Ken Dreamhouse / adult-life size with two domestics, a three carat engagement ring and a pool.
...
Uh oh, I really put that up there didn't I?


Whoa ... okay forget the dress code, just make plans to accomodate us Lily! I will bring extra stamp ink and we might even use red ink just once to make illiciit notary seals on notebook paper. Would that make that old loan leave you alone?

This kind of thing always helps me to feel happier. It's your call Lily!!

Reply by Beth/MD on 2/9/06 7:28am
Msg #95746

Re: Quick answers appreciated, BrendaTX

Can I dress like Punky Brewster instead?

Reply by MichiganAl on 2/8/06 2:10pm
Msg #95556

Guess I handle this situation differently than everyone else

I won't usually sweat the fee on one particular signing. I try to look at the bigger picture. I would have done the signing at the agreed fee, sent the fax backs (grumbling under my breath the whole time), and informed them that in the future there would be an additional $25 charge for the fax backs. I try to give them the benefit of the doubt that maybe, just maybe, it was a miscommunication and show them that I'll do my job as agreed but at the same time make sure they understand that my additional time has a price.

Reply by Beth/MD on 2/8/06 2:32pm
Msg #95589

Re: I don't do faxbacks. Period.

I am a professional. I am not some part time moron who needs to be babysat. If companies are so worried about their #$#^% docs being handled properly than they should make sure their databases are filled with reputable professionals, not just a name. I will gladly fax a signed HUD to a regular but I am not about to spend my time faxing 31 pages to a company that may or may not ever call me again. Yea right.

Reply by MichiganAl on 2/8/06 3:02pm
Msg #95617

Re: I don't do faxbacks. Period.

I agree with you Beth. Personally, I don't do fax backs either. But when I first started I did them for a few companies (young and dumb). After the first few, they backed off the requirement. But that's how I'd handle it if I was in this posters position. Do the job as agreed, address it on the next one.

Reply by patricia on 2/8/06 3:41pm
Msg #95642

Re: I don't do faxbacks. Period.

I dont do fax backs either, when I get paperwork and requires un-disclosed fax-backs I contact the company and tell them I dont do fax-backs but since I have the documents
I will do it this time only and for a fee. They usually ignore the faxbacks.

Reply by marko727 on 2/9/06 4:50am
Msg #95722

Re: I don't do faxbacks. Period.

I always assume that I will need to fax back docs, and quote a fee accordingly. If there is nothing to fax back, I make out. If there is, I don't grumble. And I would certainly NEVER call the scheduler and complain about a faxing requirement (well, I guess if they wanted me to fax the entire package back....maybe!)

Reply by Beth/MD on 2/9/06 7:26am
Msg #95745

Re: I don't do faxbacks. Period. Dude...

31 pages is NOT faxing back a HUD okay!!! They'd have to pay me an extra $50 just to make me stand at my fax machine that long.

Reply by BrendaTx on 2/9/06 3:30pm
Msg #95892

Marko727 - if you are in Georgia, are you an attorney?

It's my understanding that all loans have to be done by attorneys there. No signing agents, right?

Reply by marko727 on 4/2/07 11:47am
Msg #183359

yes.