Posted by Anonymous on 2/5/06 6:10pm
Msg #94574

Using guide sheets during a loan signing

Have any of you actually used your manual or guide sheets during the loan signing to make sure that you were able to explain what each document was? Or did you feel like you memorized everything well enough so that you didn't need anything?

Reply by Anonymous on 2/5/06 6:51pm
Msg #94577

No and yes

Reply by Shane_OH on 2/5/06 7:14pm
Msg #94579

I made sure I knew exactly what each form said, and could explain it before i went to any signings. Last thing you want the bwr doing is telling the LO, "Yeah the guy you sent out had to pull out a book to explain something".... throw that client right out the door.

Reply by MichiganAl on 2/5/06 9:21pm
Msg #94600

For the first signing I ever did, and for the first purchase I ever did, I used sticky notes with a one line summary or keywords for a few of the docs. While borrowers were signing one doc, I peeked at the sticky for the next doc and peeled it off before handing the next doc to them. For all they knew, it was just notes from the lender. I did it so casually, I'm not sure they ever even noticed them.

Reply by Anonymous on 2/5/06 10:04pm
Msg #94604

** I used sticky notes with a one line summary or keywords ... **

Thanks. That sounds like a good method.

Reply by Kelly M Robertson on 2/6/06 7:09am
Msg #94634

Email me directly Anon. Cassandra and I came up with a great way for newbies that should help you out. The post-it idea is a great one and don't worry, we were all new once and had the gitters -- so much to learn!

Reply by Rick_NY on 2/6/06 11:46am
Msg #94734

This is not brain surgery [Re: Using guide sheets ]

You don't have to make life-or-death split-second decisions. Use whatever aid or crib sheet you like to keep yourself on track. If someone asks you a question and you don't know the answer, say to them very honestly, "That's a very good question! Nobody's ever asked me that before! I have reference material with me to make sure you get the best information. Let me look that answer up for you, right now." The borrowers will think you are the best-prepared notary ever, and rightfully so.

I have performed over 1,00 closings and yet if there is a checklist provided by the lender I will go through it before I leave. The borrowers always appreciate that.