Posted by CarolynCO on 1/31/06 10:54am
Msg #92594

A lot of companies are slime ball companies ...

but some are some getting a bad rep due to our own fault and mistakes.

Nonpayment - did you furnish a W-9 and invoice? Some companies include one in their signing pack, and if they didn't, they are not your babysitters and they shouldn't have to request one -- it should be automatic -- no W-9 and invoice = no pay.

Whose fault is it for lack of communication? All questions and details of signing should be addressed in the initial call.

All fees should be agreed upon by both parties -- signing rate, e-doc fee, excess mileage.

If you don't have a confirmation showing the agreed-upon fees, don't leave the house.

Give them a DROP DEAD time that you *must* have e-docs and stick to it.

If you get the docs and there are two loans and the agreed-upon fee was for a single, then call the company and tell them. Don't post a question here asking what should you do because this "stupid company is screwing me out of money because the package is a double and they're only paying me for a single."

If you have to go back out because of something you did, then lose your pride and eat the cost.

If you have to go back out because of no fault of your own, nail all the details down *BEFORE* you leave the house -- i.e., additional fee, etc. and get it in writing.

Reply by Anonymous on 1/31/06 11:18am
Msg #92607

Thanks for the post. I work for a title company and one of the most frustrating things is when I have to beg and plead for invoices and/or W9s.
Also--you would be surprised how many agents do not give cut-off times for docs because they want to seem accommodating and then complain when they get them only an hour in advance. I had an agent tell me 5 hours before the closing that he needed them in the next 10 minutes. Why couldn't he give me the deadline when we scheduled a week ago?? I understand needing them ahead for travel time/ prior appts but you have to give us some notice too so we can start harasssing the lenders!
Ok--done venting : ) I know you guys have a lot worse than I do!

Reply by Anonymous on 1/31/06 11:26am
Msg #92612

The guy probably didn't know 5 days ago what his schedule would be today. It's a slippery slope we slide.

Reply by CarolynCO on 1/31/06 11:32am
Msg #92617

Re: It doesn't matter ...

that you don't know what your schedule will be tomorrow, let alone in 5 days. You *still* set a DROP DEAD time that you *MUST* have e-docs. If your drop dead time is always the same, i.e., 2 hours, then you never have to worry about what your schedule holds in store for you.

Reply by Teddog_CO on 1/31/06 11:35am
Msg #92618

CarolynCO, You sure got that right! This is a business.nm

Reply by Anonymous on 1/31/06 11:56am
Msg #92629

Yeah but giving 10 minutes notice? Not really fair or professional. Once he realized his schedule was filling he could have given us a heads up so we could try and get the docs. Unfortunately when you are playing the doc-waiting game I guess no one ever wins.

Reply by LawrenceOK on 1/31/06 6:45pm
Msg #92757

Because I cover rural areas, my dead drop cut off is 2.5 hours. I tell everyone this at the time of scheduling and most of you Tc's and SS's still can't seem to get them to me on time. I'll tell you how to stop the damn late edocs. DON'T set the appointment with the borrowers UNTIL the docs are ready.

Reply by Anonymous on 1/31/06 11:18am
Msg #92608

Carolyn, you go girl

Reply by Rick_NY on 1/31/06 11:20am
Msg #92609

Carolyn, you are SO right ---

We have to take control of our businesses. If we don't, the T/C's and S/S's will do it for us. A pet peeve of mine is those of us complaining about companies who reduce fees if the job is not done right. Sometimes going back and correcting the mistake is not enough.

Often, it costs "hard money" when we goof and the deals don't fund on time. And let's not forget, the people who hire us have better things to do than spend time with us to resolve the issues we created. We have to look at the files as many times as is necessary to feel confident before shipping them back. When the companies that hire us see the high level of our work, we can then command higher fees.

Recently I made a pretty bad goof on a somewhat complicated deal and the TC rep called me to inform me about it. She said that because I had done literally hundreds of successful closings for them, they weren't going to touch my money and we even discussed what THEY could do in the future to make that type of closing easier to do successfully for me and other notaries. Believe me, I felt bad when I learned of the problem. I made a careless mistake working under a FedEx pickup deadline.

This is the kind of relationship that arises when we strive to do our best each time and treat being a mobile loan signing agent like a business rather than an entitlement program.

Sorry for ranting. :-)

Reply by srnotary_CA on 1/31/06 11:36am
Msg #92620

Re: Carolyn, you are SO right ---

I had a signing yesterday. That I did outside of my normal hours and I told them that I needed an hour to print docs before I had to leave. They tried to push me and I told them that I was not going to risk forgetting docs or missing docs to make it to the appt. They called at 9:45 and wanted the signing done at 10:30 I told them I could do it at 11:00 and I was not going to rush to get them done in 45 minutes. At least the docs were ready as promised.

Reply by Jenny_CA on 1/31/06 12:14pm
Msg #92634

Re: Carolyn, you are SO right ---

I forgot to stamp the certificate once. I had filled it out, signed it, jotted it down in my journal, was sure there was some sort of mistake when I was informed that I missed a stamp. Well I asked for a fax of the certifacte sure enough, my mistake. I FedExed a new certificate on my dime and was paid the full fee and they have used me again.

Reply by eXpedN_TX on 1/31/06 1:35pm
Msg #92656

Re: Carolyn, you are SO right ---

I agree with you Carolyn. Since we are posting about our mistakes...here's one I made.

I was in a rush to print edocs. They came in about 15 different files and scanned in in a way that made each page take 1 - 2 minutes to print. In my rushing to get everything printed in time, I had only printed page 1 of the HUD. Since it was an excel file, they had the second page in another worksheet. I totally missed it!!!

Now I really make sure to pay attention when it is in excel format. Even if I am rushing.

I enjoy hearing about others mistakes because it helps me to learn and not make the same mistakes.

Reply by GF_CA on 3/1/06 12:07pm
Msg #100974

Re: Carolyn, you are SO right ---

Notary is just like real estate.... you'll learn from your mistake.

Reply by Noni Green on 1/31/06 10:46pm
Msg #92828

A lot o notaries are slime ball notaries! You been in the business long enough to know what questions to ask. You're one person dealing with a few loans, while signing companies deal with hundresd of loans everyday. Stop ragging on the signing comps. and take responsibility for your own problems with what you are not doing!

I guess everytime something goes wrong it is the signing services' fault or at least that is how the majority of notaries on this board act. Keep " biting the hand that feeds you" and by the way, let us know your real name so we do not have to bother you again, or better yet, you don't have to work for the slime ball companies!

Reply by CarolynCO on 2/1/06 8:29am
Msg #92883

Re: Excuse me Noni Green ...

Maybe I haven 't have enough cups of coffee yet and I'm reading your post in the wrong context. However, since following the hierarchy of the thread, you are responding to *my* post, and I feel compelled to answer you directly.

Go back and read my post. Where was I ragging on SSs? In fact, you will see that I was addressing the issue of why someone hasn't been paid; I was addressing the importance of asking specific signing questions directly to the SS and not posting here; I was addressing SAs taking responsibility.

As for biting the hand that feeds me, I don't sit around waiting for slime ball SSs to call me -- I'll let the lowball SAs take my share of such signings. In fact, I work with very few SSs, so if you really want my name so you don't have to bother me, I'm easy enough to find by doing a search.

Reply by Charm_AL on 2/1/06 8:32am
Msg #92885

Re: Excuse me Noni Green ...

Here's my name!
I don't want to work for someone whom cannot comprehend the original post.

Reply by Noni Green on 2/1/06 8:42am
Msg #92894

Re: Excuse me Noni Green ...

I comprehend well. I just don't want a notary who writes ambiguously. You must be another one of thise notaries who attacks without first coming to a basic understanding. But that is par for the course of this board.

Reply by CarolynCO on 2/1/06 8:51am
Msg #92898

Re: Excuse me Noni Green ...

Let me guess -- you work with Integrity Notary?? If so, enough said.

Reply by Noni Green on 2/1/06 9:36pm
Msg #93172

Re: Excuse me Noni Green ...

And you must not have worked with Integrity Notary...Enough said!!!??? I don't think so. What have they, whoever they are, got to do with the fact that your post was ambiguous (meaning it has two different meanings)?

That's another thing I see on this board. Many of you, yourself included, make assumptions about people or companies you have never worked with. That's what makes you slime ball notaries! How can you be professional at signings when you show none here?

Reply by Charm_AL on 2/1/06 9:38pm
Msg #93173

Re: Excuse me Noni Green ...

yawn...... :0....you bore me....get a life

Reply by Charm_AL on 2/1/06 8:59am
Msg #92899

Re: Excuse me Noni Green ...

You say - "You must be another one of thise notaries who attacks without first coming to a basic understanding." That's funny coming from you! I did have a basic understanding of the post, you didn't and attacked.

Wrong, I don't attack. I will bring up an inconsistency, and I do expect readers to understand what they are reading.

Don't take this as an attack, but with your consistent spelling errors on basic words, you could use spell checker.

Reply by Noni Green on 2/1/06 9:41pm
Msg #93175

Re: Excuse me Noni Green ...

Maybe you should change your name to "Sometimes I have Charm...Sometimes, I dont." Many of your posts are constructive, but someone who doesn't know the difference between a spell checker and a spellchecker shouldn't be giving me advice on how to write. Like tyou never make typographical errors? Maybe this board needs a spell checker or a spellchecker to help us out.

I comprehend well enough to know a two-sided message when I read it.

Reply by PAW_Fl on 2/2/06 8:10am
Msg #93255

Re: Excuse me Noni Green ...

"Like tyou never make typographical errors?"

Pot calling the kettle black, I see.

What is a "two-sided message"? I'm not familiar with that term.

And, for your own edification, the term "spell checker" is correct grammar and construction in the way it was used. The term "Spellchecker" (noun) is jargon used to identify an application or program. Maybe it's you that needs to know the difference between "spell checker" and "spellchecker".

Spellchecker from Xyz company is a program that a user can use to check spelling in a document, text box, etc. There are many different spell checkers on the market; IEspell, SpellBound are but a couple of examples.

Reply by Beth/MD on 2/2/06 8:12am
Msg #93257

Re: Excuse me Noni Green ...PAW

As usual, PAW, you rock!

Reply by CarolynCO on 2/2/06 10:46am
Msg #93334

Re: Excuse me Noni Green ...

Noni YOU are the *ONLY* one who took my original post as ambiguous or two-sided. Even a TC didn't have a problem with the thread's intent. You are the *ONLY* seeing/reading only what you want to see.

If anyone is posting ambiguous and two-sided messages, it's YOU. When talking about SSs you post in the context that you are a SS: "We" and "I" don't work with ambiguous SAs ... and in your next breath you refer to yourself as a Notary.

I don't really care if you are work for a SS or not -- I just wanted to point out your own ambiguities. You've bored me with your poor spelling and grammar, so I'm putting this thread to bed.

Reply by CarolynCO on 2/2/06 11:00am
Msg #93340

Re: oops. You are the *ONLY* *one* seeing/reading... nm

Reply by Noni Green on 2/1/06 8:40am
Msg #92889

Re: Excuse me Noni Green ...

I reread your post. It sounded like it could go both ways. Since it is meant the the spirit that you say it is meant, I would aoplogize to you, but looking at the title, it seems ambiguous and like you left all information to be given by the signing services firsrt,