Posted by CarolynCO on 1/25/06 8:21am
Msg #90938

The reason for developing tough skin

This message is for everyone, but directed at the posters whose feelings get hurt from certain posts.

I have a signing at 9:30 this morning at BOs place of employment. Yesterday afternoon I called the work contact number, which was the preferred contact number. I got a voice message that identified the biz, but didn't identify an individual's name. Not knowing who was going to listen to the VM, I simply left my name, number and phone number and the BO's name and said I was a notary.

I also left a more detailed message on the home phone giving the time of signing, verifying the address of his employment and told him I would need a copy of his DL. After printing the docs, I saw that I needed documentation for three CC account numbers. I called his home and left another message re credit card numbers.

BO returned my calls at 8:00 last night. He was quite irate and read me the riot act informing me that he already knew all about the signing and everything that I said in all my VMs and there was absolutely "NO reason I called him once, let alone three!" and hung up before I could respond.

Reply by kkdmiddleton on 1/25/06 8:29am
Msg #90939

WOW. What a shocker.

Reply by CarolynCO on 1/25/06 8:37am
Msg #90941

It takes all kinds, and you meet all kinds of people in this biz. I would say that 90% of the people I meet are great, and then you have the others. Unfortunately, I've had more than my share of the *others* this month.

Reply by Calnotary on 1/25/06 8:48am
Msg #90947

When I call the job number, if thats the only one provided, I never leave any details of the call
if he/she does not answer my call. I just tell them to call me at his/her earliest time. But some
people are just jer*s.

Reply by CarolynCO on 1/25/06 9:29am
Msg #90971

I never leave a detailed message at the job -- only my name, phone number and the fact that I was a notary.

I think he may possibly be related to the one working at the bottled water processing plant who asked if I wanted his blood, too when I thought he was asking me if I wanted a bottle of water.

Reply by SLB SIGNING SERVICES, INC. - Sherry on 1/25/06 11:15am
Msg #91047

You're damned if you do and damned if you don't...

I feel for ya Carolyn...These TC's want the closers to confirm appointments and when you guys do, you get your heads chewed off. And I am sure that it is "Your fault" if they contact the broker...NOT.

Reply by Paul_IL on 1/25/06 11:41am
Msg #91066

This guy makes that great Jimmy Buffett song come to mind!

Reply by Charm_AL on 1/25/06 8:53am
Msg #90949

wow, what a crybaby...Let us know how it turns out.

Reply by DellaCa on 1/25/06 9:20am
Msg #90962

Re: Good Luck

Sometimes after they have time to think about it I have received apologies,still no excuse for being a jerk with you.

Reply by Anonymous on 1/25/06 9:31am
Msg #90972

Charm,
As usual you are so negative. How do you live with yourself?

Reply by TCMN on 1/25/06 9:38am
Msg #90980

Anon...

tonight, push your bed up against the wall....that way you have less of a chance to wake up on the wrong side and be crabby.

Charm is far from being labeled negative.
Start your bash party somewhere else, goMobile might be needing some trouble-makers llike you.

Reply by Charm_AL on 1/25/06 9:43am
Msg #90986

Re: Anon...TCMN

thanks for the defense, but this anon is in love with me and will do anything to get me to reply, it likes it nasty

Reply by TCMN on 1/25/06 9:46am
Msg #90989

CHARM...LOLOLOLOLOLOLOLOLOLOLOLOL.....n/m

Reply by srnotary_CA on 1/25/06 9:48am
Msg #90995

Re: CHARM...LOLOLOLOLOLOLOLOLOLOLOLOL.....n/m

Secret admirer can be nice. Maybe you should get the whip out for this one though.

Reply by SLB SIGNING SERVICES, INC. - Sherry on 1/25/06 11:18am
Msg #91049

I must have a whole lot of admirers after my anon fest last

night....Charm thanks for making me laugh! I am glad I am in good company with you!

Reply by srnotary_CA on 1/25/06 11:23am
Msg #91050

Just a thought......

Have you noticed how it seems that this anon is picking on all the people that Missy ANderosn was picking on? HMMMMMM

Reply by CarolynCO on 1/25/06 3:51pm
Msg #91155

Re: I think each of us has our own Anon groupie. nm

Reply by FlaMac on 1/25/06 9:56am
Msg #91001

Thank God for Anon Posters..its called freedom.

What a shame that the bottom feeders on this site can't stick to thier own niche without infecting sincere postings. This post is about dealing with irate borrowers. For some reason a bottom feeder felt like name calling hence the "cry baby" remark. This place really needs a police department if its ever going to be taken seriously as a professional forum. It is negative comments, insults and fear of backlash that cause people to post anonymously. The forum has no way of knowing who you really are; whether you have a username or post as anonymous. You could be a deadbeat signing company, a mean spirited person or a hard working signing agent. We have no way of knowing your motivations for being here. Maybe things will pick up soon and you bashers won't have so much time on your hands.

As for the irate borrower, I would be very careful going to his house. In Florida, people can now carry guns with little supervision. I suggest taking "control" of the borrower and reminding him that all must be in order before you arrive at his house. Further tell him that if he is going to be difficult, you will have the service send a different notary. Life's too short, your personal safety too important and your time too valuable..to walk into a risky or dangerous situation.

Reply by CarolynCO on 1/25/06 10:09am
Msg #91013

Re: Signing at employment - thus, reason I needed

to verify biz address

Reply by srnotary_CA on 1/25/06 9:47am
Msg #90993

Hopefully he is not like that at the signing. I have had one like that and I couldn't get out of there soon enough.

Reply by Charm_AL on 1/25/06 10:04am
Msg #91008

***I suggest taking "control" of the borrower and reminding him that all must be in order before you arrive at his house. Further tell him that if he is going to be difficult, you will have the service send a different notary.***

oh yeah! lets' tick him off a little more! She stated he already knew what he needed for the appt. He was acting like a crybaby, or as another posted, a jerk, irrate out of control person that was rude enough to hang up on her, while she's trying to do her job....pick one

and btw: Get over yourself.

Reply by CarolynCO on 1/25/06 10:11am
Msg #91018

You're right Charm. No way am I calling the guy again. Thankfully, it's only a HELOC.

Reply by eXpedN_TX on 1/25/06 10:16am
Msg #91020

I wouldn't call him again, either. If he's missing something, you could have him sign something that states he didnt' have his stuff together - yeah right....like he would do that?!?!? This guy sounds like he's on steroids. Glad you won't be alone with him.

Reply by CarolynCO on 1/25/06 11:53am
Msg #91071

Just got home. At least the guy was honest and said he doesn't like people.

Reply by srnotary_CA on 1/25/06 11:56am
Msg #91074

I am glad to hear it went well.

Reply by MistarellaFL on 1/25/06 10:21am
Msg #91024

By the time some of these brw's get to speak with us, they have been thru HELL with the LO's.
Give him a minute to cool down: his LO may have been calling him all day, and he doesn't know that YOU don't know that. He'll probably be fine on appt. day, and maybe a little embarassed at his behavior. When this happens to me (and it has a few times) I just pretend nothing happened when I arrive. More times than not, I usually get an apology from the previously irritated brw. I always try to remember who actually pays my fee. And if he is still a jerk on appt. day, I always smile when I advise him that as a notary, I work for him, and if he doesn't want to "whatever it is', he doesn't have to, and we can adjourn the signing. But can you sign this waiver first? (Refusal to "whatever") because if we don't do "whatever", the loan will not fund. That usually gets their attention, and usually their co-operation. Commiseration sometimes helps, too, as long as you don't bad-mouth anyone involved in this transaction (I tell a story about another signing, LO, TC, etc.) Works for me most of the time.

Reply by TCMN on 1/25/06 10:32am
Msg #91026

Carolyn...

I've taught customer service seminars in the past and the one thing I tell people who have customers like this is..."Remeber, you only have a few minutes with the person, they probably have someone in their life who has to live with them and their attitude. Let it roll off and be happy your not that other person!"

but I think that MistarellaFl gave a good point, you never know what another person is going through, maybe they have a life crisis that they are having to deal with and your just in the line of fire. Grandma used to say..."Consideration, because you aren't walking in their shoes."

Reply by SarahBeth_CA on 1/25/06 10:55am
Msg #91033

Re: Carolyn...

Carolyn I know that you already know that many BO's have no idea we are independent contractors. Unfortunately whoever sets the appointment with the BO didn't inform them that the notary will be calling to confirm it when they get the assignment. If they would this could be totally avoidable.

Reply by Bonnie_CO on 1/25/06 12:41pm
Msg #91088

Re: Carolyn...

I agree that this is one business you HAVE to have tough skin! The number of different personalities we deal with daily forces you to, either that or end up a stressed out mess! Good luck with the closing Carolyn! And please be careful! Glad to hear there will be other people around!