Posted by SueW/Tn on 6/2/06 10:00am
Msg #123627

Articulate Notary Service

On 5/23/06 I did a signing for Articulate Notary, there were a few things about this particular signing that were problematic and I in fact cancelled. The borrower was in a serious situation and yes, I gave in and did the signing BUT sent the owner a hot e-mail stating how I thought he should be running his business. His confirmation set me off with the do's and don'ts, I have to admit this is the first time I actually responded to one of those with my own negativity. This owner, Brad, replied in one sentence very professionally relating to me that mine was the first complaint. I closed with the borrowers and was amazed at the LO's complete and total co-operation! This was to be a split package (I wasn't complaining about that) and the LO rearranged things so that the paperwork was sent directly to him. Today, 6/2/06, I received a check for my fees. This could be a fluke, I dunno, but I do know that Articulate Notary Service has gained my respect for reacting in an extremely professional manner to an irate SA. Overall this probably was one of the smoothest signings I have had even though it started out in murkey waters. My thanks to Brad for his professional attitude and rapid payment, and I have learned a valuable lesson about the "right idea but the wrong technique". Lesson learned Brad, I will be a much better SA due to this experience.