Posted by Missy_Lulu on 6/4/06 1:23pm
Msg #123975

OT-Quality

In America, if 99.9% is good enough then...........

22,000 checks will be deducted from the wrong bank accounts in the next 60 minutes.

12 babies will be given to the wrong parents each day.

Two plane landings daily at O'Hare International Airport in Chicago will be unsafe.

20,000 incorrect drug prescriptions will be written in the next twelve months.

107 incorrect medical procedures will be performed by the end of the day today.

18,322 pieces of mail will be mishandled in the next hour.

Reply by CaliNotary on 6/4/06 11:36pm
Msg #124047

Achieving 100% accuracy in any business can be ridiculously expensive. It is usually a better financial strategy to absorb the cost of correcting the occasional mistake than it is to shoot for 100% accuracy.

If you want to run a successful business you need to think like a business owner, not like a consumer.

Reply by Missy_Lulu on 6/5/06 11:32am
Msg #124090

Thinking as a business owner is exactly what 100% accuracy is all about. It is termed in the business owner world as 'Zero Defect'. Not to say 100% accuracy is necessarily achieved but Zero Defect is the goal to work toward.

Reply by CaliNotary on 6/5/06 1:09pm
Msg #124101

You say that like it's the standard in the business world. It's not, not by a long shot.

Most companies are more concerned with running a cost effective business than achieving 100% accuracy. And attempting to achieve Zero Defect can be prohibitavely expensive. It's a nice theory, but simply not a realistic goal most of the time, even in the industries where it seems like it should be, such as medical care.

Reply by Missy_Lulu on 6/5/06 10:27pm
Msg #124197

LOL. Ya I would sure like to feel safe at the doctor. LOL.
I used to work on the assembly and in the fabrication department for Shoreland'r making trailers for the Sea Doos. They put us through an extensive training. It was all about self-managed work teams etc. At that time, this was a hot item. It was like a brag that they had implemented Self-Managed Work Teams. I had one of the Office Supers tell me it was just a 'lip service' to be able to tell companies they were on the cutting edge.

That was something like 10 years ago. At that time it was taught as if it were the norm. I transitioned from there to Engineering for a commercial door manufacturer and zero defects was pushed there also.

In my opinion, working toward zero defects and cost effective business run somewhat hand in hand. The door co I worked for was running about 4,000 doors a week with lots of rework due to scratches etc. That rework due to 'defects, you could call them' cost the company a lot of money. They would have to ship temporary doors to a school or hospital so the job could stay on schedule or pay liquidated damages. Once the correct doors were made and shipped the temporary doors were generally thrown in the dumpster at the jobsite cuz it cost too much to bring them back and they had specific precuts for the hardware being used. By moving closer to a zero defect they now, not only have very few reworks but are doing something like 12,000 doors per week. IMO this all comes from striving for zero defects.

BTW, I appreciate and miss the business talk of this type.

Reply by Becca_FL on 6/5/06 11:29pm
Msg #124203

From factory worker to Notary KIA???

You have been a Notary since late 2005 and all of a sudden you are an expert?

Just wondering.