Posted by Genkichan on 6/6/06 12:57pm
Msg #124318

collection methods...

In cases where you are owed money and do not have records of the lender/loan officer's name and phone number, and you wish to contact them as a part of the overall collection efforts, have you ever called the borrower back to advise them of the situation and ask for the information? Would that be considered out of line? Thanks.

Reply by LilyMD on 6/6/06 1:06pm
Msg #124323

I have always been against contacting the borrower. It seems less than professional to me. Having said that, I understand the need to collect on an unpaid account. Message 110293 seems to be helpful. I haven't used the letter yet, but love the way it's worded.

Reply by Cherilyn_CO on 6/6/06 2:19pm
Msg #124344

I think it's out of line...

These precautions should have been taken prior to the signing. If proper records are not kept, then there is no recourse on your end.

Reply by Tina_MA on 6/6/06 3:38pm
Msg #124367

Look up the mortgage recording online and get the lender's name and address from there (1st page, upper left hand corner).

Then you can look up their phone number at one of the many yellow page sites.

I would suggest keeping this info on all signings you complete, in case of this situation.

Reply by TRG_wy on 6/6/06 7:40pm
Msg #124407

To avoid this in the future I would suggest developing what I call an "Assignment Worksheet".

I complete this form for each and every signing. It details ALL information relating to the closing. Some examples: Date/time accepted, Signing agening/contact name and numbers, Type of closing (single/piggyback/edocs...), Lender name/contact/numbers/loan #...), Borrower name/address/contact numbers/time apt. confirmed, Mileage info, return shipping info (tracking#/address/when shipped).

I DO NOT record borrower personal info such as SSAN or DL#.

I can provide a link to a PDF version of this form if anyone is interested in it. Having such a form with this info can save you!

Reply by BrendaTx on 6/6/06 8:46pm
Msg #124422

Re: collection methods...Sure would - can you send me one

TRG WY - [e-mail address].

That's a good idea. I think PAW has one also. I think keeping a notebook of these is the way to go. I got lazy and started just keeping confirmations, but you are so correct.

May I see?

Thank you. Brenda

Reply by hcampersFL on 6/7/06 12:37pm
Msg #124546

I would like a copy of the pdf you are talking about.

[e-mail address]
Thank you so much,
Beverly

Reply by TRG_wy on 6/7/06 1:09pm
Msg #124554

Re: collection methods... ASSIGNMENT WORSHEET

I have gotten several requests via direct email (my profile link has it). Since I can't keep running back here to check for requests, PLEASE email me and I'll be more than happy to send it to you.

I don't want you to feel like I made an offer to share and then ignored your request.
Thanks