Posted by Mary_in_VA on 3/25/06 2:59pm
Msg #108531

More toxicity: SL, National Document Signing Services,...

Ditto on ServiceLink! I've told them, too! The last one I did for them was one they had to call me to do (and pay!), because they sent an inexperienced, rude NSA out to the borrowers two days earlier, and, therefore, the loan didn't get signed! (The borrowers not only signed the loan, but thanked me profusely!) I've had this happen a couple of times! Would someone please explain to me how this is cheaper than just paying experienced, competent, professionals in the first place? Not to mention the ill-will it generates among these mortgage companies' customers!

Now, for my serious error in judgment (50 lashes with a well-inked notarial seal)...With much reservation after having read many posts about them on this board, I accepted my first loan signing from National Document Signing Services, which should ("the good Lord willin' and da creek don't rise!" close this afternoon at 5 p.m.. I gave them the benefit of the doubt, figuring I'd judge for myself and see how they treat me. So far, they're not doing so well with me: (1) They LOWBALLED my fee (basically telling me they would only make $20.00 bucks if they paid by asking price), so, I gave them a discount...after asking how big the package is (edocs!)... See item (2). Turns out, judging from the loan instructions, that, if they paid the fee I asked for, they would have cleared $85.00 and will now clear $95.00, i.e., THEY LIED! (2) They told me the documents totaled "about 80" pages: in fact, the total is 106. And they had the docs at the time they placed the order, i.e., THEY LIED AGAIN! (3) This is an absolutely crappy loan (albeit, the borrowers have a crappy credit rating) and there is no settlement statement in the package sent to me. I called the SS (which, by the way, also goes by "National Signing Service" and was told that, as the title company is closed today, the borrower would get the settlement statement directly on Monday and "not to worry about that". In other words, these borrowers have no idea how much real cash they're getting out of this loan or what their costs are!

This should be fun! I'll keep you posted! (I think I accepted only to avoid doing housework this afternoon!)

Reply by BrendaTx on 3/25/06 6:28pm
Msg #108568

**(1) They LOWBALLED my fee (basically telling me they would only make $20.00 bucks if they paid by asking price)**

And, why would that be the notary's problem? I will never figure that one out.

I would be embarrassed to tell that one on myself if I were them. Because, if they need to get the job done it's like saying "My finances are too tight and I'm broke. Can't you give me some of your fee so I can pay my light bill???"

I just want to say "off with your stupid head."

Reply by Jenny_CA on 3/26/06 2:02pm
Msg #108671

Re: You are right Brenda,

I have had similar responses "Oh I am not making money on this one", or " I at least want to make a little money".

But I didn't think of it the way you put.