Posted by Beth/MD on 3/11/06 8:02am
Msg #104055

Survey of opinion concerning collection advice from FlaMac

FlaMac has posted on a few occassions to "call the borrower and nicely ask them to contact the SS on your behalf. If they volunteer to pay you then even better because then they can file formal charges against the SS. If the TC's become aware of deadbeat SS's it give's them very good reason to use notaries directly and quit outsourcing our services. JMO, of course."

She feels strongly about this method of collection even though several posters have said they wouldn't do this.

I'm interested in seeing just how many SAs would resort to this if faced with a nonpayment issue.

I personally would NEVER call the borrower for money. That, to me, is the epitome of unprofessionalism. Not to mention, it's NOT their problem.

Reply by Charm_AL on 3/11/06 8:06am
Msg #104057

I think Flamac is a bored housewife with nothing better to do than stick a large spoon in it and stir....I haven't seen anything good or helpful yet. I don'r even know why she/he bothers.
And NO...you do NOT call the borrowers....my two centavos

Reply by Brenda_NC on 3/11/06 8:10am
Msg #104058

I certainly wouldn't call a borrower. That just doesn't even seem close to being right.

I agree with Charm about FlaMac.
---- nothing better to do than stick a large spoon in it and stir....I haven't seen anything good or helpful yet. ---
I also think the way she attacks the regulars who have always had a kind word or good advice is about as unwelcomed as the Judy person.

Reply by LilyMD on 3/11/06 8:15am
Msg #104060

NO NO NO NO NO NO NO NO is my vote.

Reply by Charm_AL on 3/11/06 8:16am
Msg #104061

tell us how you really feel lily! lol

Reply by LilyMD on 3/11/06 8:17am
Msg #104062

I was trying to be demure. Did it work??? LOL

Reply by cmd_NH on 3/11/06 8:38am
Msg #104067

Absotively posilutely DO NOT contact the borrowers for collection matters. It is NOT their problem. They already paid so to collect from them would be double dipping. Unprofessional and Unethical. "Have them call the ss regarding payment", why not just have mommy take care of it for you! JMHO!

Reply by janCA on 3/11/06 9:18am
Msg #104071

Here's my take on this. The way FlaMac wants to conduct her business IS her business, it's not for me to say, and she has a right to her opinion and shouldn't be lambasted for it. I've had a title company, on more than one occasion, tell me to go directly to the borrower to collect my fee because the borrower rescinded and the title company does not pay when it rescinds. I personally would never do that, I just eat the fee because more times than not, the borrower does not rescind.

Reply by Charles_Ca on 3/11/06 2:22pm
Msg #104133

Charm: FlaMac has been on this board in other guises before

check her profile and then enter her first and surname in search and you will note that she has been at it for a while now. She has always liked to stir the crap and it has always been about her. She and I have prior history!

Reply by Becca_FL on 3/11/06 9:47am
Msg #104073

Re: Survey of opinion concerning collection advice from FlaM

I have contacted the borrower twice due to non payment. I never discussed or implied to the borrowers that they were responsible for my payment, but requested their LO/Broker phone number so that I could follow up and resolve the payment issue. I've only done this twice and only when I had no contact info. for the Broker/LO. It worked for me and the borrowers on both occasions were happy to assist me.

Reply by O/Cnotary on 3/11/06 10:12am
Msg #104079

I would hate to think, that by giving my opinion on a board

that is ABOUT individuals having individual opinions of how they run their business, that a poll would be posted with the purpose of lamblasting me, shame on you guys!

Reply by O/Cnotary on 3/11/06 10:22am
Msg #104082

BTW, I would never call the BRW re payment either, but thats

not the point I am making. FLA got set straight in the thread already posted, its the "poll" thing, designed to bring it up and blast the person again that is not right.

Reply by Charm_AL on 3/11/06 10:38am
Msg #104083

Re: BTW, I would never call the BRW re payment either, but thats

O/C....I guarantee you that Fla is NOT set straight. The poll was to see how many of us agree on calling a borrower. Chill out.

Reply by cmd_NH on 3/11/06 10:15am
Msg #104081

Re: Becca....I agree, but that's not the point....

Calling the borrower to request a phone number for the LO or the TC is fine. I might do the same. I would indicate during the call that I needed to contact the LO/TC and this is why I needed the number. Most of the time I do get those numbers somewhere in the docs so I haven't had to call the borrowers for anything so far.

By no means would I go into the fact that I didn't get paid, or ask them to help me get paid, or accept the money from the buyer for my fee unless that's the way it was indicated at the onset(which has never happened). Again, this is JMHO.

Reply by Bonnie_CO on 3/11/06 10:59am
Msg #104088

Absolutely, without a doubt NO!! n/m

Reply by Korey Humphreys on 3/11/06 11:45am
Msg #104100

I would never call the borrower to ask them to do my job (call the SS on my behalf). This is not the borrower’s job and/or responsibility. I interpret this as calling the mail carrier. Why would he/she care or get involved. All he/she did was deliver my mail.

I don't have an opinion regarding FlaMac’s character, for I have never met her. Though I don't agree with her business practice (intentionally left out the 's'), I don't feel that we should ostracize her from the board by making her feel uncomfortable to post. FlaMac has the right to an opinion and the right to detail her business practices on this board. WE ALSO have the right to form an opinion about her opinion's and practices.

I personally hope this is the last post about FlaMac calling the borrowers. We've already discussed it.

Reply by Brenda/CA on 3/11/06 2:29pm
Msg #104138

The borrowers have already paid once for your services. They do not hire us directly, and are not responsible for our collection calls, etc. And, we cannot expect to collect from them again.

Reply by Blueink_CA on 3/11/06 3:05pm
Msg #104143

Re: Survey of opinion concerning collection advice

Contacting the borrower regarding payment would be the same as the borrower calling us if the loan didn't close on time, they didn't get their copy of the appraisal, etc. Very ignorant and/or unprofessional.

Reply by Beth/MD on 3/11/06 3:58pm
Msg #104153

Re: Survey of opinion concerning collection advice

Wow. I guess I didn't realize a simple question would cause such a problem?!!??

I was curious to know if there was a bigger group that agreed with FlaMac's idea because it seems we only here from a majority of no voters. Well, curiosity has ended. It's a definite landslide NO on calling borrowers.

And for the poster who thought I was trying to infringe upon someone's right to do business their own way...nope was not the case. It was just a question of "WOULD YOU DO THIS" not "should FlaMac be allowed to do this" ---

I'm going to leave the surveys to Jersey_Boy.

Reply by BrendaTx on 3/11/06 9:14pm
Msg #104190

Re: Survey of opinion - Beth

Beth - I did not feel you were being punitive to FlaMac. I gathered you were giving her answer the benefit of the doubt and surveying the "possibility" of her answer.

Interestingly enough, it seems to me that there are some who have stated in the past that they believed filing a lien on the property would be possible and acceptible. No one reading tonight has stated this before, I suppose.

To be sure, I am not suggesting it. FlaMac's theory of pressure via the borrower is not something I would pursue--especially for $200 or less. However, I do believe that pressure is the key to collecting if it can be done.

I opt for moving up the the food chain from SS to TC to Lender. Rather than moving up from the lender to the bwr, I prefer a horizontal move to the peers of TC via professional associations, and/or the lender and their peers depending on the responses along the way.

Reply by AngelinaAZ on 3/12/06 1:14am
Msg #104211

I very much hope that FLAMAC sees this survey and gives some weight to the opinion of his/her fellow SA's and stops encouraging the practice of calling the borrowers. I have responded to this advice myself when I have seen it and I think that he/she is pretty stubborn when it comes to this particular thing.

But... it does take all types to make the world go round...

Reply by Janlee_MI on 3/12/06 7:18am
Msg #104218

Borrower doesn't care if we get paid or not.! Don't call. n/m

Reply by SatomiCO on 3/13/06 11:19am
Msg #104389

Beth, I am one who has been quite outspoken on this policy of collecting nonpayment. As I've said before, it is not the BOs responsibility to pay for a deadbeat SS or TC because they have already paid in a round-about way. Additionally, as I've also said before, it would be considered double billing/double dipping. Suppose the BO would pay the SA and then the SS/TC paid at a later date. I would be curious how many people would actually be honest enough to return BOs money.