Posted by Anonymous on 3/28/06 8:25pm
Msg #109186
To SS’s and TC’s
Please keep in mind that I am only human.
Please do not tell the borrower that “the Notary” is having problems with the Docs when the only problem I am having is receiving them.
Please call me as soon as you know there is a cancellation, before I print and make my customary “I am on my way” call.
Please keep in mind that I have to face the borrowers, you are just speaking to them on the phone.
Please keep in mind that I live in this community and may face the borrowers after a signing, please be honest with them.
Please do not list the Notary fee at $400, it makes for a very embarrassing situation.
Please do not expect me to sell your loan; I can only point out what the documents state.
Please keep in mind that the borrower has to pay for the loan, if they have questions or concerns they need to be addressed, they pay we do not.
Please do not send me a list of items I will be docked for.
Please do not ask me to agree to a “trip fee” if loan does not fund I have traveled and left a time slot open for you, my time is valuable, same as yours.
Please do not threaten me with non-payment, scream at me or hang up on me when you are asking for the impossible or illegal.
Please pay me without a problem; I do not have the time and energy to chase payment on a job well done.
Please be honest when requesting a signing, let me know what your expectations are BEFORE I quote a fee, e-docs, fax backs, number of loans, type etc.
If Docs do not arrive before 9:00 pm for a 10:00 pm signing that is 75 miles away in a rural area, I will not be able to complete before midnight, I do not have wings nor do I have a plane. I am not risking an ticket or accident due to your failure to provide me with docs in a timely manner.
I will do everything I can to accommodate you within reason.
|
Reply by Beth/MD on 3/28/06 8:40pm
Msg #109187
Re: You said it. Now will they listen? n/m
|
Reply by Jahari Davis on 3/28/06 8:41pm
Msg #109188
Wow...this is great. I couldnt have said it better myself. This reminds me of my "Declaration of Independance" I wrote for myself last year. Awesome!
|
Reply by Cris_AR on 3/28/06 9:02pm
Msg #109198
I guess I have had a bad eom! Thanks!
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 8:51pm
Msg #109192
Are you located in Cabot?
|
Reply by Cris_AR on 3/28/06 9:03pm
Msg #109199
Yes, I am in Cabot.
|
Reply by LilyMD on 3/28/06 8:53pm
Msg #109195
ahh, the life of a signing agent.....
|
Reply by Cris_AR on 3/28/06 9:05pm
Msg #109200
Yes, I get discouraged at times.
I am just an honest person and sometimes in this business there seems to be a bit of dishonesty.
|
Reply by LilyMD on 3/28/06 9:06pm
Msg #109202
Good for you. I know it gets discouraging at times but just hang in there.
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 9:12pm
Msg #109205
Chris-We are in Searcy--just minutes from you. Lily in Md is right--don't throw in the towel! Give me a call sometime, maybe we can have lunch! Would love to talk to you.
Susan
|
Reply by Cris_AR on 3/28/06 9:19pm
Msg #109209
Cool, I will look you up.
I am actually in Searcy quite a bit doing other work during day.
I cannot get over how much it is growing!
|
Reply by LilyMD on 3/28/06 9:21pm
Msg #109211
Re: To SS’s and TC’s --- Cris
Cris, Susan is great to work for. And just a hoot to know. You'll love her.
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 9:24pm
Msg #109212
Re: To SS’s and TC’s --- Cris
Thanks for the compliment Lily! It was good to talk to you this week!! Cris-give me a call on my cell anytime--501 593-1640.
|
Reply by LilyMD on 3/28/06 9:25pm
Msg #109214
Re: To SS’s and TC’s --- Cris
It was good to talk to you too. Call next time you got something in the area.
Gina
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 9:28pm
Msg #109215
Gina/Lilly md
Of course I will. I love working with you too! Thanks for knowing that not all signing services are not bad!!
|
Reply by LilyMD on 3/28/06 9:29pm
Msg #109217
Re: Gina/Lilly md --- Susan
You're welcome, Susan. By the way, how's your voice?
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 9:38pm
Msg #109222
Re: Gina/Lily md --- Susan
Much better! I haven't been on the phone as much today as I have in the last week and a half. I think it will ok by the weekend--I hope! Oh well, if the weather holds out, I'm going fishing and at least I don't have to talk to the fish!! Thanks for asking!!! Want to go fishing???
|
Reply by BrendaTx on 3/28/06 11:28pm
Msg #109236
Re: Gina/Lilly md - Susan -
About your company / you...a very good model for the rest. Thank you v. much, Susan.
|
Reply by Cris_AR on 3/28/06 9:30pm
Msg #109219
Re: To SS’s and TC’s --- Cris
I will when I am headed in your direction.
|
Reply by TitleGalCA on 3/28/06 9:24pm
Msg #109213
I'll only address the TC part...my office, and IN ORDER
I know you are human, I am too.
Receiving docs? Guess what....the lender is messing me up too. You're just at the bottom of the food chain in the stressful dilemma of "OMG, GET THE DOCS SIGNED, NOW!" Courtesy of the lender, thank-you-very-much.
We will call you, I swear we will...it's just that I haven't even gone to the bathroom in 6 hours.
Really? Guess what, I see the borrowers as well, and I probably live here too. Save the sanctimonious part, please, I go grocery shopping now and then.
I won't address the Settlement Statement. It's sometimes a computer carry-over and it's sometimes what LO says. I agree with you that it is embarrassing.
I despise it that any of us has to sell the loan.
All your other concerns are as a result of our lender using a signing service. Bad lender, a mistake, IMO.
You are Anonymous? Why? It was a good post and worth addressing. Don't be shy.
|
Reply by Cris_AR on 3/28/06 9:36pm
Msg #109220
Re: I'll only address the TC part...my office, and IN ORDER
I guess I should have added lenders, was not thinking.
I do have a problem if I "run into" a borrower with a bad experience, can't really help what I am. When the LO has stated costs at 5,000 and it is nice, they freak, which is understandable.
For the most part as I stated, I had a bad eom.
Did not mean to post anon, long day.
Thanks to all for your comments, I really appreciate it.
|
Reply by Cris_AR on 3/28/06 9:42pm
Msg #109223
Re: I'll only address the TC part...my office, and IN ORDER
I do have a problem if I "run into" a borrower with a bad experience, can't really help what I am. When the LO has stated costs at 5,000 and it is nice, they freak, which is understandable.
Correction
should be costs at 5,000 and it is 9,000, see I have had a long day, off the boards and off to bed. Have a nice eveing.
|
Reply by Cornerstone Signing Service, Inc on 3/28/06 9:43pm
Msg #109225
Re: I'll only address the TC part...my office, and IN ORDER
Cris, I look forward to hearing from you when you're in the area!! Get some rest and I hope April will be better for you!! Susan
|
