Posted by Marlene/USNA on 3/17/06 10:40am
Msg #106198
What EXACTLY does SS do?
Farther down the list, is a comment from someone that an NSA should not eat a trip fee because all the SS does is "forward you the docs" and the SS can better afford to lose a full fee for a cancellation than an NSA can.
I've read several similar comments about what an SS does.
Could some of the signing services that read this board give us an overview of what, exactly, you do to earn YOUR fee? We all know what an NSA does to earn his/her fee.
Thanks.
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Reply by Leon_CO on 3/17/06 11:26am
Msg #106218
I'm not a signing service, but I would like to say something on behalf of the one that gave me my first assignment a while back.
For one thing, she was the most supportive person you could ask for. Not the kind of person who gives you an assignment and then "the ball's in your court". She really cared how things were going. If I had any questions I felt comfortable asking her. We were in communication with each other before and after the signing. I wasn't done until close to midnight, and she was still there if I needed her.
Since it was my first assignment, it was only natural that she would want to check my work, which was perfectly alright with me. Instead of faxing back documents to her, we worked out an arrangement where we would meet somewhere halfway the next day. It was about a 35 mile drive for me. We met at a coffee shop and went over the documents. She took the time to answer a lot of questions about the documents and explain a lot of things about the loan signing business as well. It gave me a lot of confidence, and gave me a good feeling about being a signing agent.
It didn't end there. To this day, if I ever have any questions, I feel free to send her an email and get her thoughts about anything.
To make a long story short, I felt as if I owed HER for that assignment -- not the other way around. I would say that she more than earned whatever she was paid. And she paid me promptly. Something we wish that all signing services would do.
I will forever be grateful to her for taking a chance on me and giving me that assignment, and for making my first loan signing experience a positive one.
So to answer your question, what do signing services do -- that's just one example. Hopefully other new signing agents will be fortunate enough to have the same kind of positive experience. And for those of you who have been at it for years, hopefully you'll come across someone like her, if you haven't already.
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Reply by LilyMD on 3/17/06 11:39am
Msg #106229
Re: You lucked out by meeting the best kind of person
I've got a ss story of my own. My 2nd appt. in this business was with this particular SS who hired me to go out and take care of an o/n package of docs. I quoted what I thought was an ok fee and he upped it. He said I was cheating myself. A lot of loans and now mostly TCs later, I'm still faithful to this particular SS. Thanks E. and M., always a pleasure to do business with you.
SS services, the good ones, can be so much more than a middleman.
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