Posted by Anonymous on 5/16/06 2:23pm
Msg #120236

Help with edoc - pcl configuration

I am trying to do as all of you have suggested to us newbies and have printed and studied msg 33325.

I have a new printer (not HP) that is pcl6 and 5e compatible. I tried the edoc practice that BrendaTX was kind enough to outline. Everything downloaded ok, but I can't print the files. I get an error msg on the printer.

Does anyone know of another file to try or have any suggestions on how to make sure I can do edocs before I might actually have to?

Thank you

btw...in msg 33325 Dorothy says to be sure and join here as a premier member for $39.95. Just so you all know why some are hesitant to do it so quickly is because it is no longer $39.95, it is $119. I'm not complaining, I'm just advising that the costs have changed a bit and joining the suggested sites can add up very quickly.

Reply by BarbaraL_CA on 5/16/06 3:56pm
Msg #120252

What make/model printer are you using and what is the error message that you are getting?

Reply by Anonymous on 5/16/06 4:02pm
Msg #120253

Dell 3100cn error msg 016-799

I can't find any reference to that error message on the Dell site. It prints fine with other type docs.

Reply by BarbaraL_CA on 5/16/06 4:07pm
Msg #120254

Invalid Job
016-799
Data Violation
Press Set
When the configuration of the printer on the printer driver does not conform to the printer you are using, this message appears.
· Press Cancel to cancel the print job.

· Press to clear the message, cancel the current print job, and conduct the next print job, if any.

· Make sure that the configuration of the printer on the printer driver conforms to the printer you are using
------------------------------------------------------------------------------------------------------------

This information was found at: http://support.dell.com/support/edocs/systems/3100cn/en/UG/section19.html

Reply by Anonymous on 5/16/06 4:17pm
Msg #120256

Thank you. I couldn't find any reference to that error on the Dell site.

I did all of the first things and still get the error message. I don't know why the printer driver wouldn't conform to the printer I'm using since I just installed it, but I'll check and see if I can figure out anything.

Thank you

Reply by BarbaraL_CA on 5/16/06 4:26pm
Msg #120259

You may need to download a different driver. PAW could probably shed some light on this for you.

Reply by Anonymous on 5/16/06 7:14pm
Msg #120309

Re: error message help

HI
go to this link if the link doesnt work, then copy and paste it in your browser address window
error numbers are to the left side of the table

http://support.dell.com/support/edocs/systems/3100cn/en/UG/section19.html

Reply by Anonymous on 5/16/06 10:25pm
Msg #120372

Re: error message help

Thank you both.

I have been on the Dell site all afternoon. I have downloaded the drivers again, made sure that I have selected the correct driver and printer and still having no luck.

I have posted a plea for help on the Dell boards.

Any other suggestions would be greatly appreciated. I have a strong feeling that I'm doing something very simple wrong.

Thanks

Reply by BarbaraL_CA on 5/16/06 11:38pm
Msg #120375

Here is PCL6 driver for Dell 3100cn printer w/instructions..

http://help.nceas.ucsb.edu/index.php/Printing_at_NCEAS#Dell_Color_Laser_3100CN

for Windows XP

Reply by Anonymous on 5/17/06 1:24am
Msg #120381

Re: Here is PCL6 driver for Dell 3100cn printer w/instructions..

Thank you for all of your time and help in trying to help me.

I followed those instructions to the letter on both of my computers and it's worse. I can't print at all...not even the test page.

Guess I get to sit on the phone with India for a few hours tomorrow in trying to figure this out.

Thanks for your help Barbara

Reply by meizmel on 5/16/06 11:45pm
Msg #120376

Re: Help with edoc - pcl configuration n/m