Posted by Genkichan on 5/29/06 1:37pm
Msg #122992

Who should pay? Opinions please

I did a job for a signing service. Title called me directly a couple days later to go back out for a refi aff that wasn't in the original package. Title says they go through that SS for all their business, and please bill through them for the second trip. SS (I think it's a small one-man shop) was unavailable via phone that day to confirm with him about this arrangement. I trusted the relationship between Title Co and SS. SS was on email about the whole thing on that day, and responded the next day that everything was fine and he would pay. Couple weeks later the check arrives, minus second trip fee and contrary to what I billed him. I called/emailed the problem, and on April 21 he emails me with an apology and says he'll send it right out. You guessed it...I have no payment yet! Numerous calls/emails, and finally two weeks ago I called / faxed Title Co. to help with collections. She called the SS, and claims he says he'll pay. Still no check. I'm about to start collection procedures. Do you all think I have to focus on the SS for this one, or can I send a collection letter and complain to the BBB and others about the Title Co., too?

Appreciate your opinions....

Reply by Brenda/CA on 5/29/06 2:07pm
Msg #122995

"SS was on email about the whole thing on that day, and responded the next day that everything was fine and he would pay."
This sentence alone shows that the SS was aware of the 2nd trip, approved the 2nd trip and stated he would pay for the 2nd trip. I would go after the SS for payment. Send him a copy of his own e-mail showing promise of the payment in writing, along with a collection letter.

Reply by Brenda/CA on 5/29/06 2:12pm
Msg #122996

Message # 110293 has a draft for a collection letter, that is really quite good. I used this letter last week for a March invoice I was having trouble collecting payment for. I e-mailed a copy to the accounting department, and the company owner. I received payment two days later.

Reply by Genkichan on 5/29/06 2:23pm
Msg #122997

Thanks, I've used that one before, and in fact just prepared another one earlier today for a separate account using that lanuage. It typically works really well with Title Co.s, but I'm not sure about those little SS shops out there. I'll wait for the lady at Title to get back to me again this week, and see what she has to say. I may just have to use this letter with the SS afterall.

I just hate turning to this resource...I feel it tends to sour one's relationship with the company. I only use it in cases where I really don't care if I hear from them again or not for future business. This is turning into "those feelings" PDQ...

Have a great day off!

Reply by Mung/CA on 5/29/06 4:07pm
Msg #122999

Go after the SS. n/m

Reply by LkArrowhd/CA on 5/29/06 4:43pm
Msg #123002

Re: Who should pay? Used it with the SS worked like a charm. n/m

Reply by LkArrowhd/CA on 5/29/06 5:35pm
Msg #123004

Re: Who should pay? Please understand you will most likely

burn your bridges with the SS for good.

Reply by Reem Al-Hindi on 5/29/06 9:52pm
Msg #123012

I THINK YOU SHOULD GO AFTER WHO EVER TOLD YOU THEY WOULD PAY YOU. I HAD A SIGNING ONCE IN FEB. AND AT THE LAST MINUTE HAD TO REDRAW THE DOC.S AND IT BECAME AN E.DOC.S. OFCOURSE THE CONFERMATION DID NOT SAY THAT BECAUSE IT WAS NOT LIKE THAT TOBEGEN WITH. I GOT PAID FOR THE SIGNING BUT I AM STILL FIGTING FOR THE EXTRA $ 25 FOR THE E.DOC.S.

Reply by LkArrowhd/CA on 5/29/06 9:56pm
Msg #123015

Re: Who should pay? Reem

In the future have the ss issue another work order with the changes....to cover yourself...