Posted by TRG_wy on 11/22/06 3:01pm
Msg #161693

Account may be DELETED

I'm having a hard time understanding this whole issue. My account was last updated 7 months ago and all is current, no changes blah blah blah.

Then I receive an email to update or account will be deleted, ok, I check and all is current. Then I receive a fax stating that email attempts to contact me have failed (my email has an autoresponder). So, I go back in again, make a minor change and click "update". Now I get an error message saying my forum name is already in use and updates cannot be completed until I chage my forum name. Why? I sent an email, this was like three weeks ago, asking why if everything is current and my forum username is ME do I keep getting told account will be deleted November 30th.

Today I get a snail mail letter stating the same thing. Update account or it will be deleted on November 30th. Why can't the profile page just have a button that acknowledges that all information is current and up-to-date?

Reply by Carole Wartella on 11/22/06 3:25pm
Msg #161700

So why not just hit the update button, problem solved.

Reply by TRG_wy on 11/22/06 3:40pm
Msg #161701

Because the update button comes back and says my forum name is already in use, account NOT updated, change forum name.

Now I can't even find where to change my forum name to try and get around this issue altogether. But - I don't want to change my forum name anyway.

Reply by CARYN KELLER ANYTIME ANYWHERE MOBILE NOTARY on 11/22/06 8:28pm
Msg #161734

I am having the same problem. It says my business name is to complicated, and will not accept my update. Well, that's the name. The system accepted the name the first time ,and now it's to complicated?

Reply by Sylvia_FL on 11/22/06 9:00pm
Msg #161739

Caryn - Read Msg 148410

Rules for your forum alias

Reply by Mia on 11/22/06 3:41pm
Msg #161702

At the bottom of the page there is "Contact Us" in blue letters, why don't you
send Harry (owner of Notary Rotary) a note with your questions.

I know Harry is just trying to clear out profiles that are not being used any longer.

Reply by TRG_wy on 11/22/06 3:44pm
Msg #161704

Did that too, about two-three weeks ago and never got a reply.

Reply by TRG_wy on 11/22/06 3:43pm
Msg #161703

This is the message I get when I try to update:
Forums Alias is already in use

Your changes have not been saved. Please correct this error and then resubmit.

Reply by Mia on 11/22/06 3:46pm
Msg #161706

OK

You are logged in right now. Go to "My Profile" (at the top of the page), click on it,
then scroll down to maybe the middle of the page -- you should see Forum Alias.
What does it say for your Forum Alias?

Always remember to click on "Update" even if you didn't change anything.

Reply by TRG_wy on 11/22/06 3:51pm
Msg #161708

Re: OK

Forum alias is TRG_wy
Tried changing it to my real (full name) name but get the same error message I noted above.

It just doesn't like me I guess.

Reply by Mia on 11/22/06 3:58pm
Msg #161709

Did you click

Did you click "Update" at the bottom of your profile page?
Because, when I went in to look at your profile, it says that the last update
was on 4/20/2006.
I would keep trying to contact Harry at the -- "Contact Us", at the bottom
of this page.

Reply by TRG_wy on 11/22/06 4:07pm
Msg #161710

Re: Did you click - Yep

Yes, several times and I just keep getting that same error message. I'm ready to change my forum alias but can't find it now. Been reading FAQs and nothing works.

Thanks Mia for trying to help.

Reply by Linda_H/FL on 11/22/06 5:11pm
Msg #161715

Re: Are you sure there's a hyphen in your forum alias?

I don't see one - try your name without the hyphen or "_" see if that works

Reply by DD/OR on 11/22/06 10:15pm
Msg #161740

That happened to me also. I was getting the same message. So I tried different things. I erased different things and put in the same info. Then I erased my email address and put in the same one and it worked. It was OK after that. I think there's a glitch in the program somehow. Let us know if that works.

Reply by TRG_wy on 11/27/06 6:50pm
Msg #162343

Re: Account may be DELETED - FIXED :)

Got an email from Harry stating it was probably a db error since I changes my account login and it got confused between the two "users" and he was looking into it for me.

VERY happy to report that he got it corrected and I am "un-deleted".
Thank you very much Harry !!!