Reply by Lisa Prestegard on 11/27/06 7:04pm Msg #162348
A slight disappointment
The suite was tastefully appointed, although I would have been happier had it been outlandish and gaudy. Room service was... nonexistent. The roof-top pool had not been attended to throughout the day Thursday. The spa was closed, so no 'hot-stone massage'. And finally, the in-house restaurant was closed. The explanation I was given for all of the above was that due to the holiday, the hotel employed limited staff. I inquired as to if I could, in kind, pay a 'limited rate' and was met with an icy stare. Sheesh... the British have NO sense of humour! Our movie selection was pooh-poohed too. The television in our room had some sort of 'security device' on it so that you could not connect any sort of AV cord to its jack. So, no portable DVD player could be used, and they did not have a player for our use. We were forced to buy in-room movies (at $10 bucks a pop!). Fortunately, they had a nice selection of chick-flicks and our chocolate selection was enviable. Definately the best part of our excursion. Dinner was another story. I'll cut to the chase... Moral of the story: Never order Turkey Dinner at a seafood restaurant. Never. Thanks for asking about our day, Gary  I was back to work Friday a.m., and back to cleaning up after boys by Friday evening. No rest for the wicked 
|
Reply by Susan Fischer on 11/27/06 8:44pm Msg #162366
Dang. So much for Plan B...bad hotel! Bad, bad!
And "...due to the holidays???" Um, I believe it is the hotel's purpose to 'be there' for the guests, not the other way around. I guess our lesson for the future is to inquire whilst making reservations if the prospective hotel will be operating at 'full staff and service' during our stay? NO? Good-by. And not to offer groveling apologies and a substantial discount is unforgiveable. So glad the chocolat vas divine. BTW, when I have an unpleasant stay, I've had luck writing the owner/gen mgr, and invariably get a 'complimentary' stay at a time of my choosing. Works for me as long as I can *lower* my expectations for the free stay. Sounds like you two made the best of it, which of course you would! <big smile>
|