Posted by MasterCloser on 11/22/06 10:33pm
Msg #161742

My 2 days from hell ....Kind of Long

Day One (yesterday) Got a call to do a signing Edoc's.. good fee. I get the docs and they have the borrower's FIRST NAME spelled wrong Iwlliam instead of William. Title company says: dont worry just do the line through thingie with the borrowers initials NO PROBLEM SHE SAYS. I do the signing So this morning comes around and I get another call from the same person who gave me the instructions,,,,she says "Sorry, the lender want them all redone. SO I trudge back up there and get my fee again.

Today: got a call for a Chase refi with all those crazy instructions split this fax that etc etc.

I get the docs printed and I go to the closing., The womans name is spelled 2 different ways. She calls the loan officer who proceeds to tell me that all notaries just do the line through and no problem . I REFUSED TO DO THE SIGNING. He tells me that I will "lose my contract" to do chase closings until the end of time.

Question: While it is my style to have everything neat and orderly and matching. Would any of you or have any of you done this? The line through and then the initials? It would have taken me 2 hours extra to do all of that.

Comments welcome.

Thanks and have a great turkey day!

Reply by kathy/ca on 11/22/06 10:39pm
Msg #161743

I too, like everything neat & orderly BUT, I also follow

directions from the hiring party. If that is how they wanted it done, I would have done it and if they found out later it wasnt a "go" and they needed to do a redraw, I would still get full pay twice. It would not have taken you 2 more hours to have BRW cross through and inital. As long as I am not doing anything that would be illegal or pose a problem for me, "they" are the boss!

Reply by Susan Fischer on 11/22/06 11:01pm
Msg #161749

Have to agree with Kathy. We all love the fast/easy ones,

but sometimes borrowers want to read every word. Sometimes they take phone calls, get the baby up, deal with dinner, and, yes, sometimes names have to be corrected. Not that big a deal. 2 hours? No way.

I would have followed directions, assuring the borrowers that it's done all the time, (and darn those secretaries anyway!) If a closing looks like it's going to take longer than I scheduled, I excuse myself for a minute, and call my next appointment to let them know I will be a bit late, and that I'm sure they understand that every borrower is treated respectfully and professionally. I've never had a problem by being honest with people and maintaining quality communications.

Slow signings can be exasperating, but you may have just cut off your nose to spite your face, so to speak, and lost a good client in so doing. JMHO

Reply by PJM/MI on 11/23/06 6:50am
Msg #161774

Re: Have to agree with Kathy. We all love the fast/easy one

I did a closing at a local bank where the customer has banked for over 5 years. Her name was spelled wrong on all the docs. I told her that it's all fixable. A pain in the arse? Yea.. .but 'tis part of the job.

Reply by SueW/Tn on 11/23/06 8:12am
Msg #161783

yep yep....agree with Kathy, Susan and PJM

While it would be a cake walk to have everything in order it's not the norm. Thinking on your feet is a priority, this is far from the perfect world. If you can't be flexible you'll continue to get and give headaches.

Reply by CaliNotary on 11/23/06 11:05pm
Msg #161836

What I've done in these situations

I give a couple of pages to the borrower to get them started then I start flipping through the docs and correct the spelling of the name as I find it. That way the borrower only has to initial and it ends up adding almost no additional time to the signing.

And I agree that you were totally out of line refusing to do this. It's not our place to tell them how to do their jobs. If they say it's ok to cross out and initial then that's what you do. Whether it'll need to be redrawn is their call, not yours.

Reply by Hugh Nations Signing Agents of Austin on 11/24/06 1:51am
Msg #161845

Re: Have to agree with Kathy. We all love the fast/easy ones,

Susan Fischer says of time to correct misspelled names in RE docs:

>>Not that big a deal. 2 hours? No way.<<

Did a signing for a couple of new Texas residents Tuesday night; property was out-of-state income property. 122 pages of documents. Wife's name was misspelled throughout, sometimes as many as three or four times on one page. In addition, many notary certifications had been prepared for out-of-state execution, with the venue filled in; further, some had a filled-in incorrect date. And there were the apparently unavoidable documents that are duplicates in content but different in form.

Texas closings run long; this one, because of the multitudinous corrections, took more than 2 1/2 hours.

If the signing agent's performance on a transaction had been equivalent to the TC/lender performance, the minimal sanction probably would have been at least a reduction in fee. That sort of sloppy work is not only an imposition on the signing agent, it is a major imposition on the borrowers, who generally are paying substantial feels to be assured that documents are professionally prepared.

While I recognize that others may not have such discretion, I am retired and I don't need the money enough to be so cavalier about someone abusing my goods offices in such a manner. Especially is that true when I have a platinum blonde stashed away, impatiently waiting to go trip the light fantastic at Donn's OldPhartz Depot. When document preparation reaches a certain level of unprofessionalism, I complain, as I did in this instance.

So far, to my knowledge, it hasn't cost me any business.

Reply by LkArrowhd/CA on 11/23/06 9:57am
Msg #161795

Re: Yes Master, I have done that in the same sort of

scenario....with about 8 borrowers and one person's name was spelled incorrectly, it may be a pain but really didn' take that much time and I think if you get a lot of business from this company and this was my sole source of income I'd do as instructed.......

Reply by BrendaTx on 11/23/06 11:12am
Msg #161801

*Yes, Master* LOL I thought it was time for "I Dream of

Jeannie." Everyone have a blessed and wonderful day.

Reply by Larry/Ca on 11/23/06 1:08pm
Msg #161805

I have no problem lining....

through and correcting the names on the docs if that's how i'm instructed to deal with it. Strangely, I've had them instruct me to have the borrower sign name as PRINTED on the docs when the borrowers name was Loyd and docs were drawn LLoyd. Apparently the title was already recorded in the wrong name. Couldn't notarize something like that.

Reply by texNcally on 11/24/06 1:43am
Msg #161844

Re: I have no problem lining....

2 hats you wear when taking the job for loans.
SA makes sure all is correct on documents, name SS number phone number and address if need be any one of these have to be what they are supposed to be in reality, not what they appear to be on paper.
Notary makes sure who is in front of them is not only who they appear to be but what legal picture ID confirms as far as true identity.
Much to learn says them to me as know i say me to thee.
may your growth be exponentially as hope mine to be.
In me too much turkey I think may be for my languge is far from normality.

Reply by Ernest__CT on 11/24/06 8:07am
Msg #161851

"MasterCloser" is not a deserved name ...

... if you will not follow legitimate instructions from an authorize person. You deserve to loose the business.

Reply by Becca_FL on 11/24/06 8:23am
Msg #161859

Problem solving skills set the master closer apart...

from the mobile closer. I think it's time to change your name.

Reply by MistarellaFL on 11/24/06 9:02am
Msg #161863

Re: Problem solving skills set the master closer apart...

I feel like an idiot. He came to me looking for good companies to sign up with several months ago, and I gave him 2 of the best SS in my experience. This is why I won't offer up any companies to anyone anymore. Many people do not know their job description.
This one certainly doesn't, and I am appalled I gave such good contacts to such a nincompoop.
This attitude and behavior reflects badly on the industry as a whole.
Masternewbie is one of the names reflecting your professionalism.