Posted by ericashaw on 11/13/06 9:33pm
Msg #159728

kicked out of the home

This all started Friday. I was told that HE would not be there after Friday and SHE would not be there until Monday and could I do both signings. Believe it or not TC told me charge whatever I think is fair. We worked it out and I went Friday and low and behold SHE was there "but this was not a good time for her." I said ok since more money for me for an easy second trip, went back tonight and she is there this time and she is all upset about a $300 fee on the appraisal. While I am waiting for TC to call me back she kicks me out and tells me if they get their act together I can come back tommorow like i am 5 years old. And the topper she is the NON BORROWING spouse. I was almost in tears she was so rude to me. So now I am supposed to go back again and I am DREADING IT. So does it matter that they just lied to TC and me about her not being there Friday or just let it go? The whole thing is really wierd

Reply by BarbaraL_CA on 11/13/06 9:36pm
Msg #159731

Appraisal fees are usually paid outside of closing, but are still listed on the HUD. Did it say on the HUD: Appraisal Fee $300 POC?

Reply by ericashaw on 11/13/06 9:46pm
Msg #159739

it is in the paid by borrower column but so are other things that they didn't pay. I don't know, and I don't know why she couldn't wait for someone to call me back and explain it to me. She was a complete *itch. As the Bible lays on the table collecting dust.

Reply by hcampersFL on 11/13/06 9:39pm
Msg #159732

Don't meet her again in her home. Pick a public place. She

may behave better with witnesses. The first time she wants to start something leave, tell her that she can work this out with her LO and then call the LO from the car and let them know how it went down. Get a thick skin and don't take this bs.

Reply by MB_AZ on 11/13/06 9:53pm
Msg #159741

Re: Don't meet her again in her home. Pick a public place. She

I totally agree! Do not go back to their home. If you still want to do the signing, meet at a public place and do not let them treat you like $hit. I have had a handful of signings like this and I refuse to go back. I call the TC/SS and explain and they have always been understanding....and I still got paid my fee.

Reply by Joan_OH on 11/13/06 10:57pm
Msg #159767

Dump that job!

Why would you even think of going back to the borrowers whether it be on their turf or neutral turf? You're upset, and now you get to dwell on it, think about it, get yourself all worked up about it until you do the resign. SHE KICKED YOU OUT OF HER HOUSE! I think the title company will understand when you say your don't want to sign a rude woman who kicked you out of her house. I'd give up my fee on this one and just walk.

What a witch. For some reason, I have a feeling she wouldn't pull this crap on a man. She mentally overpowered you and threw you out. Now she continues to do it to you because you have to go back and she isn't going to be any nicer the second time.

Joan-OH

Reply by Ernest__CT on 11/14/06 12:20am
Msg #159785

Go to a neutral corner, as was suggested.

Meet the woman in a public place, such as a library.

Do not choose a restaurant, or let her choose a restaurant! Servers deserve to be paid for the table being occupied, and definitely don't want food and/or drink getting in the way. You also do NOT want the woman to have alcohol in front of her!

Definitely tell all of your contacts (at the firm that hired you, plus anyone else that you have talked to already) about the woman's past behavior.

You do NOT deserve the bad treatment. At the beginning of the next meeting tell her politely that you are there only to do your job, and that you expect her to cooperate. Do not get into any discussions of past behavior! If she gets bad again, walk and call your contacts from your (locked!) car.

Reply by Ndwa on 11/14/06 2:53am
Msg #159796

Doesn't matter where

She'll still get *itchy if the numbers are not right again. This kind of borrower's frustration already started somewhere along the process and you're the fish on her cutting board. Call the hiring entity and firmly tell them that you're not going back until she is completely prep with what's coming or they can shove it. This is where you set the boundary for respect as professional, especially with EO.

Reply by Kate/CA on 11/14/06 8:12am
Msg #159806

Re: Doesn't matter where

But it will certainly help. Most people won't be as rude out in public.

Reply by David Kral on 11/14/06 6:33pm
Msg #160013

You have the right to refuse service

You are an independent contractor. You can terminate your service.


Also, play dumb. Bring in the papers, check id, say sign her, fill this out, sign here. You do not know her credit, you do not know about the conversation with the bank or loan officer. Maybe the loan officer is a jerk. She either signs or she does not. You are a notary that shows where to sign, verify and stamp. Where there is too much drama going on between the borrowers and loan officers, I say I do not know. I just got the package. Have not read it. Do not know what the terms are, where the market was when you locked rate, can't give legal or financial advice. It usually works for me in those situtations.

If she really pushes your buttons, tell her so. Say look, I am notary and i have not done anything to you, please do not direct your comments or anger at me. Polite, but firm.