Posted by Poppy on 10/27/06 10:28am
Msg #155476

Elynx printing problem...

I've searched and not found an answer to my particular problem. I've tried the elynx brief and not very helpful manual. I've contacted the title co and they didn't know. I've emailed elynx tech support and they've not answered at least not yet. It's been over 24hrs. (I had to print the docs on all legal (with permission from title) but I would like to figure out the problem and hopefully correct it for next time. I'm sure they weren't too happy with me not being able to work out this issue on my own.... Talk about a confidence buster...

So I'm hoping someone here has had a similar problem or at least can tell me that it's not my printer. I'm having a panic attack...
Problem: Not able to print letter/legal combination. (only with elynx, I've not had this problem before) I print letter/legal combo files all the time with no issues. Tried to run a test through the built in elynx config/web post printer. Test did not work legals printed on letter.

The package goes straight to the printer and you can't as far as I can tell fiddle with the settings.

I have a brother MFC 8840D. (I would greatly appreciate any advice anyone has to offer, since I'm completely perplexed) Thanks! Poppy

Reply by MistarellaFL on 10/27/06 10:33am
Msg #155479

Perhaps someone else has better information, but my experience with elynx has been the same. I print all my elynx docs on legal w/o issue. Never been a problem for the hiring entity.
I have a Bro HL 5140. It may be due to Bro only being plc compliant.
You may want to do a search on it.

Reply by Kate/CA on 10/27/06 10:36am
Msg #155480

Does that for me also on my 8440 and 8870DW. I have since printed them on legal, never had a complaint. There are some notaries that print everything on legal.

Reply by Poppy on 10/27/06 10:41am
Msg #155489

Darn.. Thanks! Although, I hate to hear it. I appreciate

the response. Glad to hear you've never had an issue with printing on all legal (for elynx packages) Hopefully it won't be an issue for me on this one. I've never worked with this company before and I hate to have an issue on the first signing for them...

Thanks again! Poppy

Reply by Kate/CA on 10/27/06 11:39am
Msg #155512

Re: Darn.. Thanks! Although, I hate to hear it. I appreciate

If I forget that I need to change the paper tray to legal and accidently print everything on letter, I reprint on legal, but use the letter size from the one package and the legal from the other to make a package with the right size paper. Little more time, but they get what they want. Trust me, borrowers copies are legal.

Reply by Poppy on 10/27/06 11:53am
Msg #155516

Shoot Kate... Since the file goes straight to the printer

and I've never had that issue I didn't realize there was a problem until after the whole package printed...

I then printed the whole package again on legal... I SHOULD HAVE THOUGHT OF YOUR IDEA, I must be getting old sometimes the dots just don't connect as well as they used to.
I had the whole file there in letter and legal and used the all legal...... Arhhh....
Thanks for the good common sense advice... I appreciate it.... "smiles" Poppy

Reply by yani_fl on 10/27/06 10:41am
Msg #155488

You might want to call technical support at 1.800.905.0939 and actually speaking with someone who may be able to walk you through some setting issue. I found them very helpful. I haven't had this problem but I have an HP1320 TN. Good Luck.

Reply by Poppy on 10/27/06 11:09am
Msg #155501

Thanks Yani! I'll give it a shot... n/m

Reply by MrEd_Ca on 10/27/06 12:22pm
Msg #155528

Re: Have you tried...

.... copying the file to your desktop & then printing the document(s) from there? I remember having the same problem w/Elynx & my Brother MFC-8840D but I only vaguely remember the solution I found & that may it. It's worth a try.

Reply by LkArrowhd/CA on 10/27/06 2:07pm
Msg #155566

Re: Elynx printing problem...Poppy my suggestion would be

call the tech, there should a number on the elynx file, they usual answer right away. The tech can actual send the file in another format to you and this is a common occurance with Brother printers.

Reply by Poppy on 10/27/06 2:22pm
Msg #155576

Thanks Mr. Ed yes I did try that it didn't work... n/m

Reply by Ndwa on 10/27/06 2:28pm
Msg #155581

Re: Thanks Mr. Ed yes I did try that it didn't work...

Did you print using Raw PCL or Windows Driver? Almost all MFC are non-pcl compliant so using windows driver may solve your problem.

Reply by Poppy on 10/27/06 2:33pm
Msg #155583

Ndwa. You lost me a little there... I'll research using

the windows driver and give it a try as well... Thanks for your help... Poppy

Reply by Poppy on 10/27/06 2:25pm
Msg #155578

I'll give that a try LkArrowhd.. Do you know what the issue

is with the brother printer? I bought this brother because is was 100% pcl6 compatable.. Not sure if or why that would have anything to do with it.... Maybe it's a separate brother printing problem...