Posted by DHartley_PA on 8/8/07 3:06pm
Msg #204559

BEWARE!!!! NATIONWIDE CLOSING CONNECTION

I am so mad right now. Got a call from these jokers at 3:00pm. Can you do a closing at 4:00. It's about 15 min. away so I said yes. They met my fee. They send me the docs and it takes forever to print and you have to read over the 4-5 pages of instructions. Called the RE place where the closing was to be held to get directions. I print the docs, sent Nationwide Closing an email that I received the docs, printed and confirmed and head off to the closing. There's 4 messages on my cell. Please call us to let us know you got the docs. 4th message -- we didn't hear from you so we assigned this closing to another agent. Huh? Kiss my butt!!!!
I called their office and got voicemail. Went back to my office and called Dave and told him that I was not happy and that their procedures was very unprofessional. He started SCREAMING at me. I hung up on him and sent them an email & told them they owe me $45 print fee and to take me off their list. What AH's.... I am so mad!!!

Reply by ncc_mi on 8/8/07 3:15pm
Msg #204562

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

Doreen:

We called you, and had all the docs, as well a confirmation by 3:10. Dave had let you know, that we needed an immediate response, since time was so tight. We got a response from you, at about 3:40 to let us know that you had printed docs?? This was after numerous pages, and telephone calls to all of your contact #s, with no response. After letting you that we had it reassigned, was when you contacted us. How professional is that? This is a very important client for us, and in light of the fact that we had no return response at all from you, until 40 minutes later, it had reassigned, and we had already let you know.As far as the Realtor, we called there, and she informed me that the other agent, had already called, before you did!! Go figure that one out?? Oh, by the way, she had also informed me, that you were going to be late for the appt., which you didn't even bother to inform us of. We had no choice but to reassign this closing to make it for our client. The agent assigned got back to us right away to let us know they had everything.

You, my dear, are the utmost of unprofessionalism.
Sandy, Nationwide Closing Connection

Reply by DHartley_PA on 8/8/07 3:25pm
Msg #204571

nationwide closing connection

you guys take the cake. I thought you said she told you I left a voicemail. Now you're saying she said I was going to be late. You guys aren't worth the time. I don't appreciate the screaming either.

Reply by BetsyMI on 8/8/07 3:36pm
Msg #204577

Re: nationwide closing connection

As in everything else, there are two sides to every story.

I just want to say that I have worked with Nationwide Closing Connection with no problem whatsoever. Too bad you two got signals crossed and that there was a major miscommunication somewhere.

Reply by DHartley_PA on 8/8/07 3:51pm
Msg #204582

Re: nationwide closing connection

Yes, I agree. I have never had any problems with any other company. Just an unfortunate situation.

Reply by TRG_wy on 8/8/07 10:55pm
Msg #204645

Re: nationwide closing connection

These last minute "rush" closings ALWAYS cause problems; and they start with people that cannot get their act together in the first place. Haste makes waste and causes errors. Everybody is rushing around like chickens with their heads cut off.

Anything with less than three hours should NEVER be scheduled, let alone accepted. There is absolutely no reason for title, escrow, SS or anyone else to expect that the notary can jump at their whim. They are always for "very important" clients too. Signing services just don't understand that any interruption like multiple phone calls and pages can really distract and take time away from the job at hand.

The ball was dropped here for sure, but it happened way before the call was made to the notary. Whoever decided to schedule this closing at the very last minute should take a job flipping burgers.

Reply by Cam/CA on 8/9/07 12:12am
Msg #204655

Re: well said TRG, it is so annoying to be interrupted with

mutiple phone calls when you in a rush to get to a job.

Reply by DHartley_PA on 8/9/07 8:15am
Msg #204668

Re: well said TRG, it is so annoying to be interrupted with

Thank you all. I have been so bothered by this. I always read the instructions, call the borrowers to confirm, get directions, go through the docs and put "notorize here" stickers on the pages that need notarized so I don't miss anything, and I always let the lender/ss know by email that I received the docs, printed with no problem, and confirmed the appt. Is this unprofessional? I've had instructions that said: call when you get the docs, call when they are printed, call when appt. has been confirmed, call when you get there, call when the signing is done...what the heck!! It is time to concentrate only on the good paying companies that respect what we do and treat us professionally, and I have enough of them, so to heck with the others.

Reply by TRG_wy on 8/9/07 9:00am
Msg #204674

Re: well said TRG, it is so annoying to be interrupted with

This "hand holding" and micro management has come about due to the flood of signing agents from the hype generated from we know who.

This flock has driven down prices that seasoned and experienced signing agents should garner and one in which the constant hand holding was never required. The new higher demand for fax-backs is another related result - checking for errors before docs are sent back.

Well, I certaintly do not need my hand held and I am inclined to start charging $5 for each additional call or needless interruption when I am trying to do my job. Fax backs too beyond 1-3 pages is crazy and can delay shippment until the next day. I now charge for any faxbacks (my time is money) over 10 pages - hint, hint CW Full Spectrum.

Bottom line is that you always get what you pay for. Novice at dirt rate fee or the leader and professional at reasonable fees. Some of these agencies want to charge less than what the standard fee was 10 years ago. Give me a break. Cost of living, expenses, and ALL other fees have risen over the years.

I am becoming inclined to start charging for the state fee for each notarial act, federal mileage allowance, federal mininum wage rounded up to nearest hour plus actual expenses (i.e. printing and supplies) at cost plust 30%. Now lets see how much a closiing costs.

Reply by ncc_mi on 8/9/07 10:56am
Msg #204686

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

In response to last minute closings, you are probably right, and they should not even be scheduled, but it is the borrower that we usually are trying to accomodate. In light of everything, this client, rarely sends any last minute closings to us, they are usuallly scheduled out 2 to 3 days in advance, and the borrower, or buyer does generally see the hud first. So, based on that fact, I see no problem with calling once I've sent the docs, within 15 minutes of sending, to verify receipt, since the closing was on such short notice. Especially if you are not familiar with whom you are working with, and how they conduct business. Absolutely each and every client, is very important to us, and I strive very hard to treat them important, as they are our livlihood.

The fact of the matter is, Doreen had been told explicity on the phone, to please let us know that we needed to know right away that she had recieved things. The Confirmation is a 2 page confirmation, maybe 3 for the borrower, which has basic instructions, that every signing agent know, such as marking pages, ect., and also, includes a payment invoice on it. I did not feel that we were asking too much, to let us know right away.

When Doreen accepted this assignment, she said that she would let us know right away, not 40 minutes later. What were we supposed to do here. Everyone knows what happens when we just assume things. Doreen did not let me know that she had the package, and had printed it, until almost 40 minutes after the fact that she had received them. I left her a voicemail, the first time, as well as paged her, to let her know that I had sent them, and to please let us know asap that she had received them. I don't expect everyone to jump, nor do I babysit them, except when again, I am not familiar with the person assigned to the closing. Yes, we may have jumped the gun as well, even, as you say, accepting it at the last minute, but Doreen did not call me back or email me, until she received the last message from us that it was reassigned. That being said, Doreen, all we asked was that you contact us right away, which you did not, , and as we were not familiar with you as an agent, and therefor, yes, I am going to be more cautious with you. You need to understand, that if you hadn't received the docs, we needed to know right away to resend them right away.

Sandy, Nationwide Closing Connection

Reply by ncc_mi on 8/9/07 10:58am
Msg #204687

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

Confirmation is a 2 page confirmation, maybe 3 for the borrower, what I meant to say for the agent.

Reply by Sandra Clark on 8/9/07 11:22am
Msg #204689

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

What a pain!! I've had my issues with Sandy and you can bet I'll never work for them again. My choice and theirs I would hope. She's rude, obnoxious and a royal pain in the butt. Someone in her office cannot count - told loan package was "about" 30 pages! Turned out it was actually 56 - not bad, borrowers were friends so I accepted the job - low fee and all. When I told Sandy about it she became indignant, rude and crude. So I told her to get someone else to do - I wouldn't work for them, ever again. Only assignment I have ever accepted and then refused to do. Calling a Notary unprofessional is the pot calling the kettle black.

Reply by ncc_mi on 8/9/07 12:18pm
Msg #204695

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

Sandra:

As is right on our confirmation, 55 pages or less, and you know this was what you were toldwhen I scheduled it. I do not lie, and am very professional. There ended up being 57 pages in all, and you were upset about that, due to the fact that it was 7 attachments, and before you looked at them, you thought that it was more, without bothering to look at it first. I have told everyone that we have ever hired for these helocs that there are normally always 55 pages every time, which it normally always is. And I have hired many agents to do these helocs.

Reply by Kitty/VA on 8/9/07 1:01pm
Msg #204699

Re: BEWARE!!!! DOREEN HARTLEY - VERY UNPROFESSIONAL NOTARY!

You are so full of bull! First of all, you did not do the scheduling - it was done by Dave; the docs had already been downloaded and printed. Get your facts straight. Secondly, you were rude, and obnoxious unlike the majority of people in your industry. If they were all like you, which is totally unprofessional, it would be a sad commentary.

Reply by sue_pa on 8/9/07 9:01am
Msg #204675

I don't know this company and I don't know Doreen. I think this company was out of line and one of the reasons I seldom work for signing services. They should hire someone and allow them to do their job. As for 4 or 5 pages of instructions, I've got no idea what would be contained in them. They got her a confirmation at 3:10 and she replied to them at 3:40 that everything had been printed. What did they want to talk to her about in between? To be sure she changed her blouse and didn't have spaghetti sauce on it from lunch? With her 15 minute drive time, that allowed her 35 minutes to print docs, brush her teeth & hair, put on something presentable, call closing location and figure out where she was going. Including the 15 minute drive, if someone were able to pull this off in 50 minutes, they should be commended although it is doable. Please cross your fingers that the toner doesn't run out - it takes an extra minute or two to get the spare and change it. Too bad puppy dog, you can't go outside to tinkle before I leave even though yuo are fast and it only takes 2 minutes. Heaven forbid you've got to pull over for an ambulance or hit every red light. Going to an office, someone had better have a front row spot reserved because walking across a large lot might require a few minutes. During this prep time don't answer your phone to accept orders from other clients. As for it being an important client ... bulls**t... they all are important and as someone below said, the problem arose long before this notary got the phone call and perhaps long before the ss did.

Reply by Christine Gardner on 8/9/07 9:53am
Msg #204681

There would be absolutely no way that I would accept a signing that is in 1 hour and has not been printed off yet. That is when you know that there are going to be problems, and usually the bulk of the issues are going to be blamed on the notary (when its not our fault - we are just trying to accomodate everyone). A loan should not be scheduled for an hour away. What ever happened to the RESPA guideline where the borrower can review the HUD 24 hours before closing. That has definately got to the wayside since edocs have come to light. I would assume that all of these last minute closings actually violate RESPA guidelines. Hmmmm, some things to think about!

Reply by docs1954CA on 8/9/07 12:53pm
Msg #204698

This is just another example of this business going down the tubes due to the influx of Notaries who don't know how to operate their business.I am NOT talking about the Notary who took this crappy last minute assigment. I am talking about the ones that miss signatures, initials, stamps etc...These are the ones that give us all a bad name, and create the hand holding issues that the rest of us have to endure.Thanks to the NNA for spewing these under achievers into the market.Thanks NNA for telling them they can make $100K a year doing this. Thanks NNA for driving down our fees with your ridiclous " suggested " fee schedule.Thanks for making this business into what is has become today, a profit for you, not us.