Posted by JenCA on 8/22/07 12:23pm
Msg #206989

Borrower canceling prior to signing....

Ok question, this is my first time encountering a cancellation. It was actually just a loan app p/u, and I called the borrower to confirm and he informed me that the appointment was cancelled. I then called the LO and he went on to tell me that it was not cancelled and that it was still on and I should call the borrower back to let him know and ask what happened. Long story short borrower didnt want to go through with loan through this particular place went through somewhere else.

My question is this...is it my job to ask the borrower why they cancelled and to try to get them "back on board" or is that the job of the LO? I am thinking it is not my job and I was a little thrown when the LO told me to call him, but I just wanted some feedback. TIA

Reply by Templin on 8/22/07 12:28pm
Msg #206990

Jen

I have to agree with you. I have run into similar situations so many times. Calling the borrower then call the LO with the information. it gets old.

Reply by DebbieT on 8/22/07 12:30pm
Msg #206991

They figure we are their last resort. Too bad they do not pay us like we are their last resort.

Reply by PAW on 8/22/07 12:33pm
Msg #206994

>>> My question is this...is it my job to ask the borrower why they cancelled and to try to get them "back on board" or is that the job of the LO? <<<

Short answer: It's the LO's responsibility, not yours.

You are being hired to present the documents to the signer and show them where to sign, and to notarize any signatures that require it. If the signers refuse to sign, that's it. There is nothing you can or should do, but notify whoever hired you and possibly the LO. (IMO, the applicant should initiate the call to the LO or broker.) At any rate, you must not get involved in the transaction.

Reply by JenCA on 8/22/07 12:35pm
Msg #206995

Ok... thats what I was thinking...I just wanted some feedback to make sure that I wasn't being petty! :-)

Reply by Todd/OH on 8/22/07 12:43pm
Msg #206997

The LO's do a good job at making you think you are the one screwing up when it's actually them screwing up.

Reply by CaliNotary on 8/22/07 4:05pm
Msg #207047

I've had that happen where the loan officer told me to go show up on their doorstep anyway because he just wanted them to see their documents before changing their mind. And that he would pay me my full fee no matter what happened. As this was an Ameriquest loan, I didn't see that as being too likely.

When I still refused he got huffy, told me that I worked for HIM and that if that's what he wanted me to do, that's what I needed to do. I reminded him that I didn't work for anybody but myself, it was my choice as to which signings I took and which I refused, that there was no way I was going to intrude on the borrower after she told me she didn't want to sign, and hung up on him.

I then left a message for the signing service that sent me out, explained the situation, and they had no problem with me refusing. I think that might have been the Ameriquest loan that broke this camel's back, because I soon stopped doing any Ameriquest loans at all.

Reply by Terri_CA on 8/22/07 1:36pm
Msg #207016

As others have said, if the borrower tells me not to come, I don't go. When the borrower informs me of this information, I request, politely for them to try to contact the company again. I send a message or leave a message or tell the LO, without confirmation FROM THE BORROWER that it's not cancelled, I won't be going, since no one will be paying me for my time/costs.

Reply by Blueink_CA on 8/22/07 2:13pm
Msg #207024

Re: Loan app p/u's - sometimes a PITA

I won't turn down a signing if I have an app p/u scheduled for the same time. Half the time they end up cancelling anyways (sometimes won't even answer the phone/door) and if not, they can be rescheduled.

Reply by CJ on 8/22/07 3:52pm
Msg #207045

Re: Loan app p/u's - sometimes a PITA

I have had borrower's say, "Ther is NO WAY on God's Green Earth that I am going to sign this loan". Fine. I leave. I tell the SS everything.

The next day I get a call from either SS or LO, "Oh, they are ready to sign now, same docs." I call up to confirm, and borrower says, "No, no one has talked to me about this loan, and I am still not signing". So the LO is hoping that if I just show up, the borrower will forget they hate the loan, and they will happen to sign.

This is not unusual.

Reply by Grace Gully on 8/22/07 4:54pm
Msg #207066

Re: Loan app p/u's - sometimes a PITA

I can beleive how desprate these LO are, the same thing has happened to me a few times.
I never go to the BO house if they say they are not going to sign.

Reply by JenCA on 8/22/07 5:52pm
Msg #207077

Re: Loan app p/u's - sometimes a PITA

Well I would never ever, just show up at someones dorr step... people are crazy!!! Again, I just think that the LO was trying to save a lost loan, an basically have me do it for him!