Posted by JBarnes_NY on 8/3/07 5:18pm
Msg #203873

UPS LOST DOCS

I did a purchase on Wednesday, dropped it in the UPS drop box, Title Co. calls today - No docs., I track the package - not scanned, The lawyer's have the Mortgage and Deed to be filed so that's good, but everything else was in the pkg. I wonder if anyone else has had this happen and how was it handled, this is one of my best clients, I do a great job for them and they love me, I think lol, just don't want this to cause problems. Anyone have an experience like this and how did it turn out, Thanks!

Reply by Pierces Notary Services on 8/3/07 5:24pm
Msg #203875

That happened to me once - but the package was scanned going into the distribution center but not going out. Apparently when riding on the belt it fell between the cracks. They don't show a scan picking it up from the drop box?

Reply by JBarnes_NY on 8/3/07 5:26pm
Msg #203876

Nope no scan at all!, Hey my parents are from Towanda, and now I live in N. Tonawanda, NY LOL

Reply by Pierces Notary Services on 8/3/07 5:32pm
Msg #203877

Cool - do they still live here?

Reply by JBarnes_NY on 8/3/07 5:35pm
Msg #203878

No they moved here to Buffalo over 40 years ago before I was born, My Aunt still lives there William St.

Reply by Pierces Notary Services on 8/3/07 5:41pm
Msg #203882

My father-in-law just sold his house on William St. and relocated to Trumansberg.

Reply by Stuart Posner on 8/3/07 5:55pm
Msg #203885

people...people...can we focus on the problem here? n/m

Reply by SharonH/OH on 8/3/07 6:16pm
Msg #203886

I had it happen once, soon after I got started doing this. UPS found it a couple of days later, and my signing wasn't time sensitive, so it worked out ok. Ever since, I go to an actual UPS store (or FedEx Kinkos, etc) and get a drop off receipt to show that I actually passed it on to the courier service. Fortunately for me I live in the city, so that's not a problem. More difficult for those that don't have an office within easy reach and have to use drop boxes.

Reply by JanetLA on 8/3/07 6:23pm
Msg #203888

It happened to me

I dropped the docs IN THE UPS STORE and they still claimed that they never saw them... They were not scanned, not found... ever... In any event, we had to re-sign and the mortgage company was very upset because I would not backdate the docs. I understood their point but I am not willing to back date. Ever. However, I lost a good customer over it. Thanks UPS.

Reply by SharonH/OH on 8/3/07 6:40pm
Msg #203889

Re: It happened to me

That's why I said "get a drop off receipt". They will initially pretend they can't do it, but both UPS and FedEx can and will give you a computer receipt showing the tracking number and the date and time you dropped it off. It doesn't change the fact that it's lost, but it does show who was responsible for the loss. DHL does not have the same set up - but I have been able to get them to at least date and initial my copy of the shipping label so I have some kind of proof that I gave it to them.

Reply by TRG_wy on 8/3/07 6:53pm
Msg #203891

Re: It happened to me

I like the idea of a drop off receipt. I haven't used drop boxes in years just for this reason. I always hand them to a live person and watch them scan them in. Since doing this I have had no "lost" documents.

Reply by natogan on 8/3/07 7:22pm
Msg #203898

Re: Never happened to me

I agree with you. It is my golden rule: Never drop off the packages. I always ask receipt and indication of the price. When I come they smile and tell me: " Oh, you need receipt with the price in.
Honestly, I don't like UPS. I've had problems to receive of my personal packages with them .

Reply by Raimond on 8/3/07 8:01pm
Msg #203906

I had this happen once.

I filed a inquiry I think it was called. They went to the drop box and found it. The story I got was that it got hung up and did not drop into the basket. I did not buy it but that was their story.

I LO was upset on Friday when they were not there but I got UPS to deliver on Sat and all was ok.

Reply by OR on 8/4/07 12:18am
Msg #203937

Re: UPS LOST DOCS Never Ever here either n/m

Reply by JanetK_CA on 8/4/07 12:40am
Msg #203940

You'll all love this one...

I've never had it happen to me, either, because I never use drop boxes -- except for DHL, which no longer has an office local to me.

About a month ago, I stopped at a DHL box to pick up some supplies for an assignment I had coming up and lo and behold, inside the TOP of the box where the supplies are held (such as they were), was someone's outgoing package! From the date, it looked like it had been there for nearly a month. (I doubt it was loan docs, because it was headed for Singapore...) I dropped it into the bottom bin where it should have gone in the first place and wondered who lost their job because of that one!! I also wonder what happened when the contents showed up a month late!

Reply by Joan_OH on 8/4/07 12:59am
Msg #203942

One more reason to HATE DHL

It does not surprise me that the package sat in the top bin for a month. You would think that a DHL driver would occasionally add supplies and find it. I have ordered - and not received - supplies from DHL 3 times and they keep calling wanting to know why I don't use them. I tell them because I can't get supplies and I get "Oh, that's not my department"

Joan

Reply by Sylvia_FL on 8/4/07 10:19am
Msg #203964

Re: One more reason to HATE DHL

Before Airborne Express was acquired by DHL I had an account with them. I had bought a book in England that was unavailable over here. I wanted to send it to my grandson for his birthday. I decided to send it overnight Airborne. The day after I sent it I expected to get a call from my daughter to let me know the package had arrived. I didn't hear anything. So, I called my daughter. No, she hadn't received it. I called Airborne to track it, they checked and said it was delivered in the morning. I called my daughter back and she checked at the front door and it wasn't there. So I called Airborne again and they said they would send the carrier that delivered it back out to check. Carrier went out and spoke to my son in law, carrier told him that she had thrown the package toward the front door but she didn't know where it landed. (my daughter has a long driveway and you have to go up some steps to get to the front door). They looked and still couldn't find it. Airborne Express sent me a claim form, but to claim I had to have the original receipt for the item in the package (I no longer had it, and it wasn't in dollars anyway), and they would refund the cost of the item but not the Airborne delivery charges. Needless to say I wrote it off and never dealt with them again. Had to get my grandson something else for his birthday, but I really wanted him to have that book, it was special as it wasn't available over here.

Reply by MistarellaFL on 8/4/07 9:33am
Msg #203956

Similar instance JanetK

About a year ago I found one in the supply are, dated about a month before...
for a title company I sometimes work with.
Apparenty they had been "looking" for it, and were quite surprised when I called them
and notified them that I had found it and where I found it.
They said the NSA told them which drop box she had used, and Fed Ex said they had checked the box and couldn't find it. Now we know how well they looked, and how well they keep that box stocked with supplies.

Reply by CJ on 8/4/07 11:06am
Msg #203970

One time they saved me.

Many years ago, I realized that I lost a package. Nobody knew but me. I searched the house and the car, and I could not find it. I don't recall what the tracking number sitution was, but I remember it was not helpful. I even went to the drop box, and waited for the UPS guy to show up so that I could personally inspect the drop box. But it was not there. I was mortified that the whole package just vanished. I knew I was in big trouble, so I called the Title Company to tell them it was my fault and do whatever I could to fix it. They said, "We have the package right here, and it arrived on time." It turned out that I had forgot to put an airbill on it, but the UPS people opened it up and figured out where to send it, and delivered it. Whew!

(No reason to read me the riot act, I already did that to myself when it happened. But I think including an extra airbill on the inside is a great idea!)

Reply by MichiganAl on 8/4/07 12:53am
Msg #203941

I had it happen with FedEx last week

Two days after it had been dropped, t.c. didn't have it and tracking was showing nothing but the waybill that was created. A visit to the FedEx Kinkos that took the package yielded nothing. Call to FedEx yielded nothing. I was furious. I'm sure from everyone else's view, it looked like my screw up. I called FedEx again, and they finally said they had the package. When they scanned the bar code, the receiver's city on the bar code didn't match where the docs were actually going, so they flagged it for inconsistency (this was a pre-printed label provided by the t.c.). Now why in the world FedEx didn't at least update their tracking info to show they'd received it is beyond me. But they gave me a case number so I could provide it to the t.c. and verify that I had indeed dropped off the docs promptly.

Bottom line, call UPS. They have additional tracking info that they can pull up that isn't always available to us. Get a name and a case number.

Reply by JanetK_CA on 8/4/07 2:19am
Msg #203947

Re: I had it happen with FedEx last week

Fed Ex is typically my first choice if given a preference, but I had an interesting experience with them recently. I was dropping off a package late in the evening for a purchase. The docs were going to a CA title co and that office has an 8:00 pm cut off for in-state deliveries. However, I was using a preprinted label that was generated by another company from out of state. Fortunately, I asked to confirm next day delivery and was told that the package had a code on it from a different zone that doesn't have that late a delivery to the destination. As it stood, their system would have thought it was dropped off somewhere that could no longer deliver to the recipient by the next day, so it would have ignored it and not sent it on. At least that was what he told me...

He let me stand there and sweat for a couple of minutes (never looking up, just typing into his little computer), while I continued to nicely try to press for a solution, then he smiled and said he had looked up the sender's info and had redone the label so that there wouldn't be a problem. (I'm in there nearly every day, so he had a pretty good idea I wouldn't lose my cool!) We had a chuckle about that, but it sure gave me food for thought for future situations like that.

Reply by jojo_MN on 8/4/07 1:58am
Msg #203945

I had this happen a couple weeks ago. It took a week to have the documents delivered. Could track it at every step of the way, though. It went to three different cities. The first night, it WAS in the correct city.

A couple years ago I had am ampty envelope delivered. The TC called and asked why I didn't send the documents. The envelope was open with no docs. They had me go out and have the documents re-signed and never paid me for either trip.

Reply by Barb/MO on 8/4/07 9:36am
Msg #203957

UPS--just this week, overnight delivery delayed one day

I usually get a receipt at the UPS Store (or Kinkos for FedEx). This was one document, faxed first, so I just dropped it in the closest box. Luckily, it was scanned out of the box the same day as dropped, so it was clear the problem was with UPS. It turned out OK with the SS.

I create my labels on line, so I have email alerts when packages are delivered. It was when I didn't get one for that package this week that I checked the tracking, then sent an inquiry to customer service. That may have prompted someone to go find it. Who knows.

Someone here recently suggested an extra copy of the shipping label inside on top of the documents, in case the package is torn apart. I've started doing that. Cheap insurance.

Reply by MistarellaFL on 8/4/07 9:41am
Msg #203958

extra copy of the shipping label inside on top

of the documents.
That really seems like a good solution!