Posted by Harry [NR] on 12/20/07 4:39am
Msg #226952
Go Live! Does it work for you?
Okay, we're still trying to get to the bottom of why the live chat does not work for some members. As you are reading this, providing you are logged-in and you have a spare moment, can you please help us test the feature?
1) Click the Go Live! button.
2) Look at your screen. Do you see a plain gray box or do you see a chat window?
3) If you see a plain gray box, can you provide answers to the following questions?
a. What Internet browser are you using? (Check Help|About and look for the name and version. Examples include Internet Explorer 6, Internet Explorer 7 and Firefox 2.)
b. What type of software firewall are you using, if any? (For example, ZoneAlarm.)
c. What type of hardware firewall or Internet access device are you using?
d. Who is your Internet Service Provider (ISP)?
e. Finally, what do you see when you click the following link?
http://talk.notaryrotary.com
Any help affected users can offer will be greatly appreciated.
Thanks,
Harry
Notary Rotary
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Reply by Sharon Taylor on 12/20/07 8:11am
Msg #226969
It works fine for me.
A. I'm using IE 7.0.5730.13 on a desktop PC with XP Professional OS
B. I use AVG 7.5 Professional Edition
C. Hardware firewall is Microsoft OS, and we are set up on a secure wireless network with a Belkin router
D. ISP is our local phone company
E. I see a white box labelled "Nickname" into which one would type one's nickname along with two clickable links, one being a bar labelled "Join Chat" and the other being the words "Advanced Options"
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Reply by Sylvia_FL on 12/20/07 8:30am
Msg #226973
Works fine for me:) n/m
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Reply by LarryTN on 12/20/07 9:35am
Msg #226993
Re: Works fine for me:)
Works fine for me too...
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Reply by Mamie on 12/20/07 7:23pm
Msg #227113
Sorry I forgot to add that I use Internet Explorer 7, AVG pro edition, microsoft OS, and ISP is Comcast Cable
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Reply by Teresa/FL on 12/20/07 8:23am
Msg #226970
It works for me n/m
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Reply by Tannis Zamora on 12/20/07 8:36am
Msg #226978
Good morning Harry. It worked for me just fine. Thank you for adding this new feature.
tannis zamora TN
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Reply by BrendaTx on 12/20/07 8:51am
Msg #226982
e. Finally, what do you see when you click the following link?
http://talk.notaryrotary.com
This one doesn't work for me....everything else does.
"Authentication fails."
Suddenlink and I.E.7 on both places tried. Norton AV on one and Live OneCare on the other.
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Reply by MichiganAl on 12/20/07 8:54am
Msg #226983
IE 7.0/Firefox 2.0.0.7 both work. ZoneAlm, XP, Roadrunner. n/m
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Reply by Pierces Notary Services on 12/20/07 9:11am
Msg #226986
I see a chat window - using Firefox v5.0
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Reply by Pierces Notary Services on 12/20/07 9:13am
Msg #226987
oops forgot - on the link I see a white box with Nickname and Join Chat
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Reply by jba/fl on 12/20/07 9:19am
Msg #226989
I am in there alone! Echo-ing!~lol n/m
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Reply by Dave_CA on 12/20/07 9:26am
Msg #226990
IE7
Vista home premium firewall
RCA cable modem to Netgear RangeMax router WPN824
(connected with Ethernet not wireless)
Time Warner cable
When I click the link I get a dialog box asking for nickname. I enter either my login or alias and get "connect failed" in either case.
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Reply by Linda_H/FL on 12/20/07 9:52am
Msg #226997
1) Big plain gray box with dialog box at bottom - the other night nothing appeared in that dialog box during the chat.
2) If you see a plain gray box, can you provide answers to the following questions?
a. What Internet browser are you using? IE7
b. What type of software firewall are you using, if any? Windows firewall
c. What type of hardware firewall or Internet Access device: built-in within modem/router - Microsoft router.
d. Who is your Internet Service Provider? HughesNet
e. Finally, what do you see when you click the following link?
http://talk.notaryrotary.com - as we speak I see a big grey box where I enter a nickname - I did and it's still connecting...connecting...connecting.
Hope this info is accurate and it helps.
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Reply by SheilaSJCA on 12/20/07 9:54am
Msg #226998
works for me n/m
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Reply by Vince/KS on 12/20/07 10:11am
Msg #227001
Works fine. Answering questions:
a. IE version7.0.5730.11 on Windows XP Pro
b. 2008 Norton Symantec Internet Security
c. D-Link router 10/100/1000
d. Everest
e. Box with "nickname" - links to chat and advanced features (three more boxes on that link)
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Reply by Maureen Lazar on 12/20/07 10:12am
Msg #227002
I do not even see a go live button. Maureen
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Reply by Linda_H/FL on 12/20/07 10:13am
Msg #227003
Re: Big Green button, top right.... n/m
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Reply by Maureen Lazar on 12/20/07 10:13am
Msg #227004
Ok norw I saw it on the home page and it works fine for me. Thanks Maureen
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Reply by Todd/OH on 12/20/07 10:38am
Msg #227007
It works for me. I'm using Firefox with cable internet. No problems.
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Reply by Susan Fischer on 12/20/07 10:55am
Msg #227010
Just a gray screen. n/m
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Reply by Dorothy_MI on 12/20/07 11:03am
Msg #227013
Me too -- see PM Harry for details n/m
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Reply by Susan Fischer on 12/20/07 11:04am
Msg #227014
The list:
2. Gray box with smaller white box at the bottom.
a. IE7.
b. Avast.
c. ? I don't know what that is.
d. Charter
e. Nickname+, then "Connecting," but it never connects.
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Reply by Susan Fischer on 12/20/07 11:09am
Msg #227015
c: D-Link Router for LAN network n/m
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Reply by ZeeCA on 12/20/07 12:08pm
Msg #227035
http://talk.notaryrotary.com
clicking on the link does nothng but I am able to enter chat normally and always have been able to.....thx
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Reply by ZeeCA on 12/20/07 12:09pm
Msg #227037
I meant nothing that filling in my chat name says auth failed
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Reply by C. Wayne Moore on 12/20/07 2:51pm
Msg #227069
Go live works for me. No problems.
Wayne
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Reply by Ndwa on 12/20/07 3:32pm
Msg #227078
e. Finally, what do you see when you click the following link?
http://talk.notaryrotary.com
This one ask me for a chat "nickname" and the gives me, "Authentication fails."
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Reply by Linda_H/FL on 12/20/07 3:37pm
Msg #227079
Re: Man - if Andy can't get it to work we're all sc**ed!! n/m
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Reply by C. Wayne Moore on 12/20/07 3:43pm
Msg #227081
Same for me
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Reply by OR on 12/20/07 5:45pm
Msg #227099
Go live workrd for me. But the chat link was the same as Andy. Asked for nickname and then said it failed.
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Reply by Mamie on 12/20/07 7:20pm
Msg #227111
I clicked and got a sign in screen. I signed in with my nickname and it refuses me.
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Reply by desktopfull on 12/21/07 10:32am
Msg #227199
I get a black screen with a 1" x 1/2" gray box at the bottom.
I am using Internet Explorer Version 6.0
I use PC Tools Spyware Doctor
I am connect with a Webstar cable modem from Brighthouse
Earthlink
Gray box asking for Nickname and another button to "join chat"
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