Posted by Margaret_FL on 12/14/07 8:47pm
Msg #226119

Unbeliveable

I have been working as a Reverse Mortgage loan officer for about a year. I have been working on this 1 loan since 10/15. All kinds of problems dealing with the homeowners family. Found out on Monday that here insurance was cancelled because of her roof. That's why she is needing the loan. I finally got her insurance and we were set to close this Monday. The Mortgage broker asked me to use a notary that is a friend of hers. I called yesterday and left a voice mail and emailed her. No reply to either messages. So this morning I called another notary. I get a phone call this afternoon about 2pm from the first notary I called. I told her sorry, I called another notary. She actually cursed me out and she could be heard by my daughter from across the room. I hung up on her and she kept calling me. I did not answer my phone and she emailed me. She said I should have waited for her to get back with me before I called another notary. I explained to her that it does not work that way. I had a closing for Monday at 1pm and the documents were being sent to the notary today. She was very unprofessional, I told her I was also a notary and I sometimes need a notary to refer work to. P.S. When I called and left a message she had a religious message on her phone.

Reply by jba/fl on 12/14/07 8:53pm
Msg #226121

OMG - She needs to join no cussing club!

See Dennis's msg #1499 under Politics forum. LOL

Reply by Margaret_FL on 12/14/07 8:56pm
Msg #226122

I had called her earlier in the year and the signing got cancelled. She said I owed her. I said I do not owe you anything.

Reply by jba/fl on 12/14/07 9:22pm
Msg #226129

that is correct! Unbelievable is right!

Reply by Michelle/AL on 12/14/07 9:35pm
Msg #226139

Eeegads!

Margaret, if I didn't know you I would think that you made up this story. I'm serious. Incredible!

Reply by Margaret_FL on 12/15/07 6:59am
Msg #226173

I did not know this notary, I was only doing the broker a favor. I had a good notary but she just had triplets and she had doctors appointments for the babies. I explained to her that I usually like to know the notaries I use on my loans. These are Reverse Mortgages and I have had loans not close because of the notary, I am usually there at my loan closings but there have been a few that were scheduled when I was on a cruise. It is very important that the notary know how to explain correctly. One borrowers daughter said the notary said she could not answer ANY questions so she did not sign. The notary had the phone number of the title company if she had any questions, she did not call. I explain the loan papers and the notary usually does the ID and notarizations. I always meet with the notary before hand and give them a heads up on this particular situation. This is the way I work. The average loan officer does not have time to do that, but with Reverse Mortgages you are not handling that many loans at one time.