Posted by Nutmegger on 12/4/07 3:53pm
Msg #224249

notary beware -

Ok, so I had a really bad run in with At Your Convenience Signing Services. Here's the deal, They call, ask me at the last minute to take care of a signing for them. It was a dual, and the docs where to be expressed to me THE 2 DAYS BEFORE THANKSGIVING. I accept after negotiating the very low fee they suggested for a LOAN CLOSING. The docs were to arrive at 10:30 and the predefined appointment was scheduled 30 minutes later with barely enough time to get there...45 minute drive. The docs didn't show, I called and she flipped out. I simply called the client and tried to make arrangments since "SHE" was not handlign the situation well. Although I had family plans to go out of town with an 8 hour drive, I explained to her, I'd wait a little longer for them to arrive. She had the nerve to call me at 4:30 in the afternoon to tell me she corrected the problem with FedEx and would like to have the docs delivered to me at 6pm...from there, I'd proceed to an appointment to which would take a minimum of 2 hours not including 45 minutes each way good traffic. I declined since the appointment was too late, that I had agreed to one time and was not on call for her and although sympothetic, when she lost it on me....Why I had all I could take, rather than explode, I simply hung up and hope to not ever hear from her again. It is a matter of poor business managment and to ask me to waive my thanksgiving vacation to accomodate her mistakes was beyond reasonable.

Some FYI

Reply by PA_Notary_II on 12/4/07 3:58pm
Msg #224252

I thought Goergia was an Attorney only state.. n/m

Reply by Sylvia_FL on 12/4/07 4:35pm
Msg #224263

Re: I thought Georgia was an Attorney only state..

It has been for a few years now.

Reply by Deborah Hicks on 12/4/07 4:04pm
Msg #224254

I have worked for AYC Signings for a year now with no problems whatsoever. I find it very hard to believe that she would have flipped out on you personally. She may have flipped out on the TC or whoever was to have sent the docs to you. As you know in this business more times than not the signing service is not the one actually sending the docs to you, it is either the TC or Lender. I have nothing but good comments for AYC. I have even been sometimes been paid a little more than the agreed fee when there was a problematic signing due to issues that went wrong and they were not issues on AYC's end.

Reply by Nutmegger on 12/11/07 9:05pm
Msg #225571

I'm glad you had a great experiences with them. It's nice to hear. I only have the one and quite honestly the lack of professionalism was shocking. Thanks for responding.

Reply by Charm_AL on 12/4/07 4:15pm
Msg #224259

I also find this hard to believe with this company. As a side note, you should be aware of all the problems of getting docs on time, or as promised. When you get the orignal call, you must explain that you need docs by a cetain time or will not be avaiilable. Many more times than not, they are late and not particularily due to the SS. Had she known that there was a strict time limit, I'm sure she would have had other arrangements in place.
It's all about ommunication. Also, are you an attorney? Ga., is an attny only state.

Reply by Loretta Reed on 12/4/07 5:03pm
Msg #224271

Re: notary beware -I went to her website...

She did not say on there whether she was an attorney or not. Oh boy.

Reply by Sylvia_FL on 12/4/07 5:35pm
Msg #224285

Re: notary beware -I went to her website...

She is not a member of the Georgia Bar.

Reply by Loretta Reed on 12/4/07 5:47pm
Msg #224288

Re: notary beware -to Nutmegger (sp?)

If she is not an attorney and she is NNA Certified than she is
#1: misinformed and #2 needs to know the truth.

Georgis is an attorney only state, if you are doing closings that issue title insurance, you are not in compliance with the law and need to stop now. Being a member of the NNA is worth about as much as the paper it is written on. They are not doing anything in your best interest or they would have told you this important law.

Reply by Sylvia_FL on 12/4/07 6:04pm
Msg #224293

Re: notary beware -to Nutmegger (sp?)

I went to the NNA site and put in her zip code. In a 95 (yes - 95) mile radius there are only 4 signing agents. Only two are attorneys, the others are Pamela Welsh (Nutmegger) and a guy who is not an attorney but is an Prepaid Legal Independent Associate

Reply by Charles_Ca on 12/4/07 6:37pm
Msg #224302

Re: notary beware -to Nutmegger (sp?)

All that means is that he sells Prepaid Legal Services.

Reply by Sylvia_FL on 12/4/07 7:33pm
Msg #224317

Re: notary beware -to Nutmegger (sp?)

Yes, He also is not a member of the GA bar. His website says he has been a notary in CA since 2000 and a notary in GA since 2005!!! Hmmmmm

Reply by Nutmegger on 12/11/07 9:16pm
Msg #225578

Re: notary beware -to Nutmegger (sp?)

the property was located in florida and i'm sorry i was the focus rather than the signing agency that conducted themselves so poorly.

Reply by PAW on 12/4/07 10:06pm
Msg #224342

Re: notary beware -to Nutmegger (sp?)

Just as an aside, in GA, the UPL advisory opinion that was upheld by the GA Supreme Court was not based on whether or not a title insurance policy was issued, but rather "only a licensed Georgia attorney may prepare or facilitate the execution of a deed of conveyance" is the underlying determining factor. Since a Deed is usually issued in all real estate financing, then an attorney must conduct the closing. This one statement, unto itself, is enough to completely exclude notary signing agents from the table, unless they are attorneys or acting solely as a notary in concert with an attorney who is conducting the closing.

Reply by Nutmegger on 12/11/07 9:13pm
Msg #225576

Re: notary beware -I went to her website...

Thanks! I never said I was an attorney.

Reply by snoopdogMs on 12/4/07 5:58pm
Msg #224290

Question?

A couple of the posters asked if Ga. is an attorney only state. If she is not an attorney, why would any company familiar with state laws attempt to hire a non-attorney? What are the consequences of an agent closing the package and the SS or other hiring entity that hires them?

Reply by DianeCipa on 12/4/07 6:11pm
Msg #224294

You guys are fantastic! n/m

Reply by Nutmegger on 12/11/07 9:12pm
Msg #225575

Re: notary beware -I went to her website...

I'm not an attorney.and the property was in FL therefore, I could handle the documents already reviewed by an attorney. Thanks for your comments.

Reply by Nutmegger on 12/11/07 9:10pm
Msg #225574

Hi thanks for responding. First of all, I'm not an attorney and the property was located in FL,...the sister 1/2 owner for a dual signing lived in GA. I completely agree about being an effective communicator and quite clearly, I had a bad experience and was shocked at the behavior. I wish them luck, and certainly this could have been an isolated incedent, but I would not have taken the time to try to warn my fellow notaries if this were just a lie...I don't play games like that. Take care and thanks for your response.

Reply by CaliNotary on 12/5/07 1:45am
Msg #224358

How is it a last minute signing

when the docs are being sent by Fed Ex? Which means the signing is the next day at the very least?

Reply by PAW on 12/5/07 8:15am
Msg #224378

Easy

Cali,

All too often, docs for an afternoon or evening signing isn't received until the same day. (More often than not, here anyway.) Of course, these probably wouldn't be considered "last minute" either. But, consider the following scenario, which has happened to me a few times.

Company sends docs by overnight courier to NSA_1. Everything is scheduled but just before the scheduled appointment time, something goes wrong and NSA_1 can't complete the assignment. Frantic title company or signing service tries to find a replacement. NSA_2 accepts this "last minute" appointment and is either delivered the docs by a local courier service or goes and picks them up from NSA_1 or where ever the documents were delivered. To NSA_2, this would be considered a "last minute" signing with overnight docs.

Reply by Demore on 12/5/07 1:08pm
Msg #224417

Hi! Nutmegger -

Thank you for sharing your experiencing on how to handle such a hash signing. You handle this difficult situation very well. Someone has to realize that notary public is not a robot who can be use a tip of a finger to command what someone has programmed.

I would no waist my energy and time in dealing with situation like this one. And you done a great job by decline this signing.

La Vida E¡¦ Bella -ƒº Life is Good!

Reply by Nutmegger on 12/11/07 9:45pm
Msg #225582

I really appreciate your kind response. Thank you

Reply by mb2ofFL on 12/22/07 5:16pm
Msg #227445

Re: notary beware -AYC Signings

This is an interesting discussion. I was looking for a place to vent my experience with AYC Signing when I found you. I have to agree with the original notary, Nutmegger. The issue she had really was the treatment she received. This month I, too, have been treated unprofessionally by the one representing AYC - don't know if the name should be printed. I did a closing for them on 10/26, having been emailed that payment would be "within 30 days". It was a good closing, and I am a professional person and detail-oriented. I received no feedback or complaint. On 11/30 I emailed her telling her " Will you, please, look into why I haven't received your check yet? My mailing address is... " and I gave the address, which is a p.o. box. Her reply tersely was "it was paid on November 23, 2007, check #...". Thanked her for checking for me. A week later no check so I emailed again to let her know. She said "it had not been cashed yet, it was sent to ... [my street address], is this the correct address?" Anyone who looks at my profile here or elsewhere will find my p.o. box as my mailing address and packages should go to the street address. She found me here and I also gave my mailing address as I emailed her to check on it. So I gave it again to her reply. On the 10th she called asking for my correct address! I re-sent my email to her. She emailed me again tersely saying: "Yes, I need your correct address." On 12/21 I wrote: "I have not received your payment yet - 3 weeks now. Please send another check, if you have not already, this week, by 2nd day air FedEx or UPS on Monday. I will have to wait after the holiday but it would be a more sure thing to have it sent that way. With this means you can send it to the street address you originally used. You have to admit, I have been patiently waiting to be paid. IF it comes on Saturday, I will email you right away." Her answer: "I have been waiting for 3 weeks to hear back from you. You never gave me the correct address. And no I will not send it over night.
Please send me you correct address asap. " [My emails were not returned undeliverable.]
Do you think she read any of my emails, in which I gave her my address, or used this site to look it up again? I don't think so.
My repy to her was that another company did this also and they offered to send it next day air for me, acknowledging their error and my inconvenience, and also my good job done. So I thought that was nice and I would ask AYC to do the same thing. Her reply, "Whatever you want to think. Do you want me to use the P. O. Box??????????????? Please send me the correct address. "
Disturbed at her attitude with me, being honest with you, my next reply was, "... Do you own this company you represent? Where do you get off with this attitude toward someone who did good work for you? Did you have a problem with my package or something? I do not deserve this at all." 'nuff said. How would you take this, my fellow notaries?