Posted by pamow/oh on 2/27/07 2:03pm
Msg #177354

late edocs how to handle

when i book a closing with edocs i ask is there hud approval and are the docs ready? Only then do i accept the closing. how do others handle the delays and havoc caused to our schedules when docs back you up?

Reply by Genkichan on 2/27/07 4:17pm
Msg #177376

I suspect you're going to loose a ton of business that way...take the assignment, tentatively confirm time with borrower pending receipt of e-docs. Then, when docs are late and you have another closing, go do the other closing and the late e-doc appointment goes to the end of the day or when you can get to it (but not the next day unless you have permission from Title to re-schedule). This is pretty much SOP for most signing agents. One client need not suffer from another client's late e-docs. Also, ask for e-docs NLT 2 hours prior to appointment time. If you don't get them, then do whatever your schedule for that day allows...either wait for them since you have nothing else to do, or do other appointments first, etc. Good luck!

Reply by LauriecPA on 2/27/07 10:48pm
Msg #177446

I still have such a hard time planning around the late docs. I normally lose out on the signing when they arrive too late, b/c it's too difficult to fit them back in my schedule, with the driving distance invovled and so forth. (It's not always signings I'm trying to squeeze them in with, sometimes just every day life!) I tell the scheduler, or whoever I'm dealing with at the time the docs are late, over and over that I need them by such and such a time or I can't do it. (For some reason, nobody ever believes me.) Today, I waited until 12:00 for a 10:00appt. and said that's it...no can do...I'm not jeopardizing the next appt. I got reamed out, "We're going to lose this deal!" I had been in constant touch with the title co. telling them I needed the docs, and all of a sudden it's a surprise? The BO's were calling me every 15 minutes. Then, after all of that, someone else gets the job!
(I'm sure they had no trouble finding another notary...there are several hundred in my area on this website alone!)

Reply by Ndwa on 2/27/07 4:21pm
Msg #177380

Having the right equipment and time management is your best solution. Otherwise, you're looking for a quick way out as 9/10 clients will not promise you when docs are ready.

I don't put a time limit on when I need docs nor do I sit around and wait in front of the computer for them pop up. It's not my fault if docs are late. The best I could do is keeping everyone informed and work the appointment around my schedule.

Reply by Glenn Strickler on 2/27/07 6:20pm
Msg #177406

What I do has evolved over time and it works form and I don't think it costs me any business.

I accept the signing. I will ask the ss, tc or lo if it is ok if I set the time with the borrower. I am almost always given permission to set the time myself. I call the borrower and let them know that I have been assigned their loan and explain that I do not have the documents yet and when I do, I will call them for the final appointment. You will find that most of the time when you are hired for a "7pm signing" it usually an arbitrary time given by the scheduler and is not usually set in stone with the borrower and the borrower will be easy to work with. First docs in, first scheduled is how I work it and it normally works. Sometimes geography enters into the scheduling process, but under Murphy's law, the signings always seem to be in the opposite directions ..... If you never get the docs, then it's not scheduled and you lose nothing.

I think you will lose some business if you don't take the signing until the docs are ready. The scheduler will have more than one signing to schedule and they will just keep calling until they get someone and you lose.