Posted by Mike Photon on 1/8/07 2:30pm
Msg #169866

Faxback

I recently had a signing where the instruction said I have to fax back certain docs such as DOT, RTC, HELOC agreement and disclosure etc. I have quoted my fee and they ahve agreed. Now after completing the signing, I have sent the signature page of these docs and they say they want the WHOLE docs faxed - The whole 12 pages of DOT, the whole 11 pages of agreement and disclosure etc!!! I have no idea why they want the unsigned pages faxed back!(none of these additional pages even have bo's initials). So instead of the 5 pages I was expecting to fax back now its 32 pages!
Have any of you had such a requirement? SS says its not them, but countrywide wants all these faxed. I am sending a photocopy of DOT, HUD etc to countrywide in the package anyway!!! (The originals of these are to be sent directly to escrow). I have done other loan packages for countrywide before and have never seen this.
If this is very common for CW docs I'm done with their docs!

Reply by Larry/Ca on 1/8/07 2:44pm
Msg #169869

Sounds like a CW Full Spectrum...

Yes, this is ordinary for a CW Full Spectrum. I usually ask and quote a price that takes account of this extra work.

Reply by Mike Photon on 1/8/07 2:53pm
Msg #169873

This is a HELOC

Reply by ThaliaRay_FL on 1/8/07 2:59pm
Msg #169877

Has CW Fullspectrum written all over it ... I take alot of their work but I also quote a price that accounts for the faxback amount.

Reply by ZeeCA on 1/8/07 3:01pm
Msg #169880

i knew it ws a CW w/o reading... totally annoying... the last company refused to pay for faxbacks... said NO ONE does and EV

Reply by ZeeCA on 1/8/07 3:02pm
Msg #169883

oops! they say ev1 loves to do and fax back n/m

Reply by ZeeCA on 1/8/07 3:01pm
Msg #169882

knew it ws a CW w/o looking

totally annoying

Reply by John Temblador on 1/8/07 8:11pm
Msg #169923

Re: Faxback... Got $150 REFI, Plus 20 Faxback for total $170 n/m

Reply by David Kral on 1/9/07 1:52am
Msg #169971

Get a scanner, get a scanner, get a scanner

Get a scanner or printer with a document feeder, drop and scan. Do other things like address the Fedex and log in your acounting sytem. Then when the scan is done, email the scan to them w/ no increase in cost to you for telephone calls and no missed fed faxes or disconnected lines.

One of these days the lender/title companies will likely demand scans over faxes any.