Posted by LynnNC on 3/21/07 2:42pm
Msg #181146

HP 1320 - smudges on paper

I am getting smudges on the paper every one and a-half inches in one vertical line in spite of changing the cartridge. There must be something that I need to clean, but I don't know what. Any suggestions?

Reply by Susan Fischer on 3/21/07 2:46pm
Msg #181149

Try gently wiping the green roller under the

flip-up cover.

Reply by Lynn Lowry on 3/21/07 3:33pm
Msg #181156

Re: Try gently wiping the green roller under the

Do you mean the flip-up cover on the cartridge? I believe the problem is with the printer, rather than the cartridge, as it happened with two different new cartridges.

Reply by MistarellaFL on 3/21/07 4:16pm
Msg #181166

I would try

Using a product for cleaning a laser printer.
It has helped a similar situation with a different brand of printer with good succcess.

Reply by Lynn Lowry on 3/22/07 12:59pm
Msg #181377

Re: I would try

Another member sent me an email with a website to order a sheet to clean a laser printer and I have done so. I just hope that I don't receive any complaints from TC's in the meantime. While the smudges are faint, they are there, nonetheless.