Posted by sn/oh on 3/27/07 9:55am
Msg #182164

I am no longer

a Newbie! I have received my stripes and have crossed over. I think that "newbie status" is not necessarily measured by how many signings one has done. My log book is not full, that's for sure, but the other day, I had a closing for a couple who were in the throes of a divorce. The TV was blaring in one room, the children were arguing in another room and Mr. &
Mrs. were jabbing at each other with words and inkpens. It took 3 long hours to get through the signing and it took everything in me to make sure that every "i" was dotted and every
"t" was crossed. There were soooooo many affidavits. I can't begin to relate to you the chaos. When we finally got through it, Mrs.'(the wife's) attorney brother came in and added to the confusion.

Well, to make a very long story short, I received a call from Mr. Attny Bro. the next morning (I left my card behind) demanding that I send him a copy of Mr.'s signed papers. Mr. had given his OK verbally, but I had nothing in writing that gave me that authority. And anyway, I am not in it. I told Mr. Bro. It was not my place but that I would send a copy to the Mr. and HE will give him what he needed.

Then Mr. Bro. began to threaten me that if I did not do what I was told, He would have his sister derail the loan and it will be "YOUR FAULT"!!!

I calmly hung up on the gentleman (I say calmly because you cannot slam down a cell phone).
and contacted the title company that I was working for and they took care of the situation.

So, as you can see. keeping a level head in an unlevel-headed situation and doing your job no matter how adverse your surroundings will boost your ratings from a "newbie" to the next level.....

Reply by Leon_CO on 3/27/07 10:01am
Msg #182165

So, as you can see. keeping a level head in an unlevel-headed situation and doing your job no matter how adverse your surroundings will boost your ratings from a "newbie" to the next level.....
--------------------------------

By simply not ever thinking of yourself as a "newbie" will also get you there. It's a mind thing.

Good luck.

Reply by BetsyMI on 3/27/07 10:01am
Msg #182166

Good for you for keeping your cool. But Wow, a three hour closing. I probably would have been long gone, telling them that I had other appts and that when they were ready to proceed I'd be back.

By the way, I wouldn't send a signed copy of the papers to anyone, and certainly not the brother, but not the borrower either. I would have said the package had already been dropped and that I'd relay to the Title Company that the borrower wants a signed copy. JMO.

Reply by cassiewi on 3/27/07 10:15am
Msg #182167

2 1/2 hour one last night

The lady was a retired lawyer and she read every word on every page. Oy Vey!

Reply by ZeeCA on 3/27/07 10:26am
Msg #182168

mine was a retired LO and 5 hours... she caught errors and

at least one call to her lo was an hour... she kept apologizing to me and i said i can come bck when this straighented out ... after all this ... I never got paid for the closing.... my first and last nonpayment...

Reply by CaliNotary on 3/27/07 5:49pm
Msg #182256

Why on earth would you stay there for 5 hours?

I'm sorry, but I just have no sympathy for people who have their tales of woeful 2 or 3 hour signings. If we're 30 minutes into the signing and they haven't started actually signing any docs yet, I'm gonna give them the option of starting signing right that minute or rescheduling the appointment. But I sure ain't gonna just sit there while they read every word or spend an hour on the phone or whatever it is that makes a signing drag out to 3 hours. Or, god forbid, 5 hours.

There is providing good service, and there is being a chump who lets people take advantage of you.

Reply by cassiewi on 3/27/07 9:13pm
Msg #182311

Re: Why on earth would you stay there for 5 hours?

Normally they don't take that long. When it does pop up, I try to speed it along and am usually successful. I don't have quite the knack that you probably do at it, but I'm learning. She was signing, but reading every word as we went. I tried to hint, but she was ignoring them. I guess a bolder approach would work better. I will do better next time (talking to myself here).

Reply by LisaWI on 3/27/07 10:32am
Msg #182169

Re: 2 1/2 hour one last night

Color me stupid, but I would think a lawyer would know a mortgage has info on it that is on all mortgages. And alot of the other docs. Or at the very least know how contracts work. Had she never refi'd before? Hope you got paid well for that one.

Reply by cassiewi on 3/27/07 10:51am
Msg #182172

She knew

but wanted to make sure they didn't sneak anything in on her. She was actually an interesting person and I certainly didn't want to tell her that she couldn't read her docs. Some go better than others. My 9:00 am went in 40 minutes. Win a few lose a few I guess.

Reply by sn/oh on 3/27/07 12:21pm
Msg #182194

I see that, Betsy. Your'e right. My obligation after the signing is to send documents back and whoever wants signed copies will get it from the TC.

Reply by Stephanie Santiago on 3/27/07 11:20am
Msg #182182

Re: I am no longer...Good job...congrats n/m