Posted by Leon_CO on 3/21/07 8:55am
Msg #181046

Message Deleted

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Reason: Advertising

Reply by SpinClose/MI on 3/21/07 9:10am
Msg #181049

Re: discrimination

I have to agree with you. I have a complete mobile office including: wire-less inter-net, laser printer, and a fax. I always carry a tie with me but I don't always wear one. I was once told by a title company (the one that trained me) that I was "over dressed" so sometimes I lose the sport coat. I've made friends at the airport and can ship as late as 9p.m. Depending on my relationship with the company that hired me I'll use my connections, drive a little out of my way, and they can have signed docs. in hand in only 15hrs. For borrowers who are civil with me I can make copies of ID's even though I did request them when I called to confirm appointment. If someone calls from a hospital or nursing home I do my best to accommodate them, but sometimes if it is an attorney that calls and there has to be a trip fee. When people think of discrimination today they tend to think in terms of race, religion, gender, etc. but you are correct that sometimes we have to discriminate in order to be better at what we do.

Reply by aatatusko on 3/21/07 10:06am
Msg #181059

Re: discrimination

Very well put Leon. I guess I discriminate all the time. I might have a signing in a 1.5million dollar house ( I wear my best suit) I might have a signing in a 300k house and the people are in major financial trouble (I wear my nicest sweater and slacks) it really depends. I had one signing that I knew I overdressed for when the lady was shaking and asked me if I was a lawyer. But has far as the actual service they receive from me ~ all the same. I do wish I could change cars ~ I drive a nice vehicle (that my husband bought me) and people think I'm really making a fortune doing this.

Reply by SueW/Tn on 3/21/07 10:46am
Msg #181065

This gave me alot to think about

I've thought of every angle...bottom line is no, I do not believe I discriminate but there are times I'm more "careful". I speak with respect to every client that calls me for an assignment whether I'm going to accept it or not. Yep, even when the dreaded call comes from SOX I still show respect, a simple no thank you I'm unable to accept that assignment for that price and always a thank you for calling and have a good day. I always dress the same regardless of the neighborhood although I am more careful if I'm in an unfamiliar area. I always dress the same and make my presentation the same regardless of who is present at the table. Sometimes I practice a bit more patience but learning to read body language assists in knowing if you're getting the information out in a clear and concise manner. I always remove my shoes upon entering the home, a sign of respect that is well taken and perhaps that's what puts my clients at ease. I never change my routine regardless of how wealthy or how poor my perception is of the borrower. I once had a signing with an older client that had made a path through her home back to her table. Stacks of magazines, newspapers etc. lined the pathway. I doubt this lady had ever thrown away a single thing! Turns out she owned half the county! Sticking to a tried and true routine means I'm always doing the same thing, presenting the same way. I never question what I've said or how I've said it because it's always the same so when and IF a problem arises I'm secure in my habits and my actions. Probably something more true of me is who I enjoy more dealing with....those that are professional in their careers are readers and a bit snippy. Older folks want to chat more. Younger folks are more timid about what they're signing and frightened. Eastern folks are extremely polite. Single borrowers are carefree. Single parents are "to the penny". And my worst...divorcing folks are best handled in two different locations!

Reply by sue_pa on 3/21/07 11:32am
Msg #181080

Re: This gave me alot to think about

...I always remove my shoes upon entering the home,...

I would end up with the4 creepin' crud if I did that in about 50% of the houses I go into. Out of my thousands upon thousands of loans I've removed my shoes less than 10 times, probably less than 5.

Reply by SueW/Tn on 3/21/07 11:36am
Msg #181083

ackkkkkkkkkkkkkk Sue....ugh!

I have heard that before and I truly feel blessed with the borrowers that I've met. I know it's impossible to believe BUT it's a fact, folks in my rural areas are indeed the BEST!

Reply by BrendaTx on 3/21/07 12:49pm
Msg #181115

Re: ackkkkkkkkkkkkkk Sue....ugh!

If they appear to have a thing for removing shoes, I can usually tell and I do remove them. Such would be a very clean, clean house, white carpets and/or wood floors with a high shine. Probably 10 times in going on four years.

Reply by CaliNotary on 3/21/07 8:27pm
Msg #181212

Re: ackkkkkkkkkkkkkk Sue....ugh!

I would think it to be very strange if somebody came to my home and removed their shoes before entering. I'm of the mindset that it's rude to ask guests in your home to remove part of their outfit before entering. And yes, I realize that it can be a cultural thing, but it ain't an American cultural thing.

I especially love the ones who have you remove your shoes to walk across their tile, linoleum, or wood floor. Of course I'll do it if asked, but my eyes are mentally rolling around in my head.

Reply by Charles_Ca on 3/21/07 12:30pm
Msg #181110

Re: This gave me a lot to think about

I don't not like to take my shoes off at all in other peoples houses. In our area it has recently become the fashion to ask people to remove their shoes at open houses. I visit a lot of open houses and I carry several pairs of disposable booties like they use in clean rooms, I just slip them over my street shoes and I've never had a complaint. At least one real estate agent has asked me where I got mine and have started to provide the booties at open houses, they say its increased the number of visitors as a result.

Reply by Dorothy_MI on 3/21/07 8:18pm
Msg #181210

Re: This gave me alot to think about

I take my clue from the borrowers. If they come to the door in stocking feet or I had to walk through mud or snow, I take my shoes off automatically. The best one was the other day, a bright, dry day. I walked up to the house, the lady met me at the door WITH HER SHOES ON and asked me to take mine off! Everyone in the house had shoes on but me. Some people!

Reply by Charles_Ca on 3/21/07 12:25pm
Msg #181107

Re: This gave me alot to think about. I'm with you Sue, I

do not discriminate, all my clients get my best each and every time regardless of circumstances.

Reply by Leon_CO on 3/21/07 12:52pm
Msg #181117

Re: This gave me alot to think about. I'm with you Sue, I

>> I do not discriminate, all my clients get my best each and every time regardless of circumstances. <<
---------------------------------
This is precisely why I invited people to read the article. There is nothing in it that says you should give less than your best. It's not about raising and lowering your standards.

Reply by Michelle/AL on 3/21/07 1:27pm
Msg #181134

Excellent Article, Leon.

Catchy topic that made me stop and look. Thanks for sharing.