Posted by TRG_wy on 3/15/07 2:07pm
Msg #180084

Opinion - Docs going directly to borrower

This is a sore spot for me. A pet-peeve if you will and I personally do not like the practice. Why?

1. Docs not delivered by scheduled appointment time or delivered to wrong address.

2. Borrower name mis-spelled (can corrected in time if eDocs).

3. Walking in "blind" and having to spend time reviewing closing requirements. Looking like I don't know what I'm doing and having borrowers stare at you while you thumb through papers.

4. If errors are encountered, a reschedule must be made and then you have to fight to get paid for the first trip.

5. Rural America here, often docs not delivered on day they are supposed to be there. I have actually had UPS deliver docs three days later because the one-way 40 mile trip was too far for one package.

If documents are delivered to me I get them before 10AM (or Early AM) and have a chance to review them. If errors are discovered, we have plenty of time to get them corrected BEFORE the scheduled meeting. I also look more professional because I know what to expect in presenting them.

Thx - just need to vent a little on this.

Reply by SharonMN on 3/15/07 2:29pm
Msg #180087

On the other hand, I don't have to wait for e-docs or return 30 miles to pick up a UPS package that's been sent to my house when I could have just gone straight to my next appointment.

The clients I have that routinely send docs to borrowers generally set up appointments a few days ahead of time and get the docs to the borrower at least a day prior to the appointment, which gives the borrower a chance to review at their leisure and call their loan officer if they have any ?s instead of refusing to sign or having to call their lender because I show up with something they weren't expecting. I'm familiar with the lender so I know exactly what the docs will look like. These signings are generally very fast and I love them.

I agree that docs to borrower can be a pain if it's last minute or for an unfamiliar lender.

Calling the borrower immediately prior to leaving for the appointment and asking "Did you get your documents? Good - I'm on my way!" can alleviate some of the problems you mention.

Reply by SueW/Tn on 3/15/07 2:31pm
Msg #180089

I couldn't agree more Sharon

The past 2 weeks I've had nothing but O/N to BO's, something very new for me and I love it. I double check to be sure they've been rec'd and all I have to do is show up! No muss, no fuss, I wish they all were this easy! When I call the BO's we always chat about the doc delivery, how they can feel free to review their package before I get there and chat with their LO if they see something that they question...dang, it doesn't get much better than that!

Reply by sue_pa on 3/15/07 2:39pm
Msg #180096

completely and totally agree n/m

Reply by BrendaTx on 3/15/07 5:23pm
Msg #180118

Re: completely and totally agree -- yep...

My first experience with working contract in a title company was "Here's your first closing, it's a purchase/sell, piggy back on the purchase. They are waiting on you. The documents are on the table."

Around the table sat the sellers, the purchasers, the RE Agents, the LO. They appeared to have been provided persimmons just prior to my arrival.

Good thing I didn't think I had to review everything prior to the signing.

Reply by Susan Fischer on 3/15/07 11:21pm
Msg #180151

Five Stars. n/m

Reply by sue_pa on 3/15/07 2:38pm
Msg #180095



1. Call borrower before leaving for the appt. to confirm that they have the docs.

2. Can't recall any instance (and I've done A LOT of loans) where docs are 'corrected' due to misspelled name. Had e-docs last Friday and she had 3 different names on different docs. Lender knew hours ahead of time - they were the ones that told me - had to hand correct everything at the table as they wouldn't do a redraw.

3. What do you review ahead of time? They've had their docs and know what's in them. What are you looking for while you're 'thumbing through'? Virtually every document packge is the same with few exceptions - does it help you to see the word adjustable or fixed ahead of time? What about balloon? How does your knowing that before getting to that page help? Escrows? Whe you see the payment letter or the HUD you know the answer - no need to know it before getting to those pages. Not sure what you mean here.

4. Same thing happens if e-docs.

5. See #1 above - although I personally don't have an overnight doc delivery problem.

Reply by Scott_IN on 3/15/07 3:03pm
Msg #180100

I once had a BO open the part marked "do not open, Notary "

I once had a borrower open all the packages that were sent to him, including the one labelled, "Do not open, NOTARY Package", then he proceeded to comingle the packages. It was a substantial package, took me 45 minutes to sort everything out. While I'm sorting the package out, he says, "can I help". I said ( in a polite voice), no thanks, you've done enough. Man was that signing a pain in the BUTT! But, I got threw it. That has really been the only problem I 've ever had with a package sent to the borrower.

One other time, I went to a signing with a borrower, it was a last minute call from the signing service to me and when I arrived, borrower stated they didn't have the documents. Well, I called the signing service, and they tracked the package. UPS said it had been delivered the day before. Well, borrower states, no they don't have it. Then they said, maybe it's at the front door? (Their driveway led you to the side of the home, most people would approach this side door. Well, the UPS person had left it at the front door, that's where we found it, and concluded the signing.)

Reply by SharonMN on 3/15/07 3:47pm
Msg #180106

The only time I wish I could reviewed the docs ahead of time is when there's a bunch of weird half-completed title documents in there that require notarization. Then the ability to chat with title before I get to the borrower can be vaulable. But, like I said, most of my "docs to borrower" clients use me regularly so I know what to expect.

Reply by TRG_wy on 3/15/07 4:04pm
Msg #180109

Well sounds like most of you havn't had any problems - so far, and that's great. But over the years I sure have.

All my O/N docs are here in the morning so I don't have to return to pick them up. I have a full day's compliment with me. Now on the other hand, eDocs are a real pain because I do have to keep returning.

I do make calls to confirm docs have arrived but sometimes they are not the ones we need for closing, they are simply additional borrower copies.

Excuse me if I like to present a prepared professional image when I arrive, but when I have to sift through to find ink color or that photocopy of ID needs to be sent back, copy of utility bill or home owner insurance need sent as well - and nobody was notified until we open the package, well you see my point.

Over the years I have caught and saved many, many closings because I had the documents and not the borrower. I have also had many collapse at the table because of conditions not being met (copies), or names totally incorrect and lender does not allow corrections.

Guess there are two ways to look at this, but I prefer to have control over the documents and not the borrowers. Time is money and I have found that it does take more time to close when the docs go to the borrowers.

Reply by jojo_MN on 3/15/07 4:48pm
Msg #180113

There are good and bad points regarding this issue.

First, the good. If the TC or lender doesn't have a notary lined up, they can send the docs to the borrower, then get a NSA. The only problem with this is they can't be date-sensitive in case they can't coordinate the time with a notary. It IS nice not to have to wait for docs and hope there aren't any issues with printing.

Now the bad--I've had many instances where I get to the borrowers house and the docs are all out of order because the borrowers opened my package. I've also have gotten to their houses a couple times and the borrower signed all of the documents--incorrectly. Did or did not sign with middle initial and in wrong ink color.

Another time I was met at the door with them YELLING at me because the truth-in-lending said their interest rate was higher than what they were told. I just calmed them down and explained how the APR is different..and showed them the note with the rate they are paying. There is a long list and not enough room to write them all. They didn't bother calling the loan officer because they thought I was the closing agent and I was the one that put the package together.

Anyway, I don't care how I get the docs, as long as I get business.
Have a great day!

Reply by JanetK_CA on 3/15/07 8:43pm
Msg #180134

"I don't care how I get the docs, as long as I get business. "

A big "Amen!" to that!!

Reply by ZeeCA on 3/15/07 5:08pm
Msg #180116

I ALWAYS have the instructions emailed TO me so that I can

see what is going on for my instructions..... than I arrive prepared....