Posted by Jill/NY on 3/15/07 8:55pm
Msg #180136

Update on Atlantic Signing

I have posted before about this SS not paying me yet for a job I did on Dec. 19. I started sending them the invoice every day. oday I think I sent it a dozen times and this is the reply I got:

I GET THIS EMAIL ALL THE TIME WITH NO ATTACHEMENT. I DONT KNOW WHAT YOU WANT OR NEED.
EITHER SEND A COMPLETE EMAIL. OR DONT SEND ANYTHING AT ALL

I also forward the email to myself and I got the attachment. I replied and told them that.
Does anyone have any suggestions on what my next step should be?

Reply by Becca_FL on 3/15/07 9:01pm
Msg #180138

Fax your invoice or send it snail mail. n/m

Reply by Susan Fischer on 3/15/07 9:04pm
Msg #180139

Maybe attach a photo of a really mad gorilla, explaining that your husband doesn't photograph very well, but is traveling to their area, and would be visiting soon to personally deliver your invoice.

Sorry, couldn't help myself...I just ~loathe~ liars.

BBB complaint? I got satisfaction from SOX with that approach.

Cheers, and best of luck!
Susie

Reply by Jill/NY on 3/15/07 9:13pm
Msg #180140

Too funny! I did ask them for a fax number so I could fax it to them. We'll see if I get a reply.. If not I'll just keep emailing them. I guess the BBB will be my next step.

Reply by Lisa/IL on 3/15/07 9:15pm
Msg #180141

Instead of sending it as an attachment, why not copy and paste it into the body of your email?

Reply by Susan Fischer on 3/15/07 10:39pm
Msg #180146

That would ruin the fun...see, then you call in a few days

letting them know he'll be there tomorrow. Because you *know* they opened the attachment...

Ok. Maybe a pic of the Baddest Biker ever Born to be Wild; or brudda-in-larw, Vinny (Yo! Vinny!); how about that Chuckie doll, your faithful yet unstable brother? "Oh, Chuck-ie, please be a love and run the aging report..."

Break time.

Cheers!
Susie

Reply by hcampersFL on 3/15/07 9:46pm
Msg #180143

You need to send it return reciept requested. Then you have a signature for them accepting the invoice. Don't waste your time emailing it to them.

Reply by Susan Fischer on 3/15/07 10:53pm
Msg #180148

You can also send an email that generates a receipt when

the email is opened at the recipient's computer proving someone opened it. If they got it, it's assumed they read it. Cheaper than USPS Certified/RRR, plus it's in your 'sent' folder. But 'Certified/RRR is snail-mail sure.

Cheers!
Susie

Reply by PAW on 3/16/07 7:41am
Msg #180168

Re: You can also send an email that generates a receipt when

That receipt proves absolutely nothing. Mail servers and spam blockers can be set up to automatically acknowledge receipt (read receipts as well as delivery receipts) whether or not the end user actually reads it. With all the new spamming going on, many places have installed mail cleaners that actually open each and every email and scan it for viruses and spam before passing it on to the end user. This process may generate a "read receipt" even though the email never makes it to the end user. The user may also automatically disregard any read request as well.

So, I submit, if you receive an email "read receipt", no assumption as to whether they read it or not should be made. What do read receipts actually prove? Some advocates of read receipts use them as specious "evidence" that the message recipient has read their message. Viz.:

"Dang it! I got a freakin' read receipt from her yesterday but she never responded! I KNOW that Alison read my e-mail!"

But alas, this line of reasoning is fallacious. All a read receipt actually "proves" (if one even wants to use that word at all) is that the sender's message made its way to the recipient's mail server and possibly to their Inbox, and that the recipient, or the recipient's e-mail program (or any other intermediate stopping place the email goes through), acknowledged the read receipt flag.

If you are worried that I have not received your e-mail message, then give me a phone call. Visit me personally. Send me a smoke signal. You don't have to play around with dadgum read receipts.

Reply by Susan Fischer on 3/16/07 10:51am
Msg #180193

Well, to each his own. Speaking just from my experiences,

they have served me well. And I get a message when an email was deleted without being opened, which may, as you say, indicate a program, not a receipent has deleted it. And just because someone didn't respond, doesn't mean an email wasn't read. My point is, that like a summons and complaint, if it is sent/delivered, it is considered served, and the presumption is that it was read. Likewise an acceptance of an offer; the mailbox rule applies.

Anyhoo, I like 'em, you don't. C'est la vie.

Cheers!
Susie

Reply by BrendaTx on 3/16/07 9:28am
Msg #180179

I like "Delivery Confirmation"

But it has it's limitations...yet it looks darned official. And, it doesn't have to be signed for at the post office...so it cannot be refused as easily by not going to pick it up.

Ripped from Ebay's site.
http://reviews.ebay.com/USPS-DELIVERY-CONFIRMATION-is-NOT-TRACKING-mail-postal_W0QQugidZ10000000000086945

Here is a pretty good explanation from an eBay-er's perspective....

USPS Delivery Confirmation is an extremely useful tool, but both buyers and sellers on eBay should be aware of its limitations.

The terms "Delivery Confirmation" and "Tracking" are often used interchangeably (I confess to doing this myself), but they are NOT the same thing. When UPS or FedEx "Tracks" a package, it KNOWS WHERE IT IS AT ALL TIMES. It knows what room of what building it is in, where it came from, who has physical possession of the package, who touched it last, stuff like that.

Delivery Confirmation will usually acknowledge that the package ARRIVED at the destination zip code. It will also note if delivery was attempted but not successful. However, the details are often fuzzy after that. If "delivered", was the package left at the doorstep? Did the postal worker leave it at the neighbor's house? Delivery Confirmation often will NOT help you in those sorts of situations. It is possible to have a lost package with DC showing "delivered" at the same time.

Another limitation of Delivery Confirmation is that it is OFTEN NOT SCANNED. This is particularly true of the black-and-white printed DC bar codes that users of online postage produce. There have been many reported instances where a seller prints a Delivery Confirmation notice, hands it over to their trusty postal employee, only to find later that the package was NEVER SCANNED, either on the pickup side or the delivery side or both. When they look up the DC number online, it simply says "Label Printed".

This is less likely to happen with the bright day-glo puke green Delivery Confirmation stickers used at the physical post offices. However, these cost more to use (45 to 55 cents vs 13 cents or free) AND waiting in line at the post office can eat up valuable time which could be used selling.

If you do take the time to stand in line at the Post Office, be sure to SAVE YOUR RECEIPT and keep it handy. It will have all kinds of useful information, such as the time you mailed, the person who accepted your package, the DC and/or Customs number of the various items you shipped, the zip codes you shipped to, and so on. This is a FEDERAL DOCUMENT and can definitely come in handy when tracking down a stray package.

Some sellers using online postage have taken to using a bright green marker and/or printing bright green "PLEASE SCAN ME" stickers to accent the black-and-white printouts that would otherwise appear on their packages. If you are having problems with not scanning, it is highly recommended that you talk to some of the people working at your local post office and alert them to the issue.

Does the USPS offer true "tracking"? Yes, but only on its EXPRESS mail service. In the USA, this means spending $13.95 and up to ship an item. Overseas, the cost is usually around $20. Express mail also includes $100 of insurance for free, with the option of buying additional insurance for $ 1 per $100.

Other things to note about delivery confirmation:

* USPS Delivery Confirmation on FIRST CLASS mail is restricted to items which are AT LEAST 3/4 INCHES THICK. If the item is less than 3/4 inch thick, you must upgrade to PRIORITY MAIL to use Delivery Confirmation. Because of this, some eBay sellers will add a packing peanut or two to your package, even if the actual item being mailed is perfectly flat.

Reply by Brad_CA on 3/15/07 10:41pm
Msg #180147

http://www.atlanticsigning.com/contactus.html

Disclaimer: This may or may not be the company you are looking for. Good Luck!!!!

Reply by Jill/NY on 3/16/07 6:51am
Msg #180166

Brad, yes that is the right company. They have a fax number listed on it.. Maybe I should start faxing them a dozen times a day. I'll just keep their line tied up and waste their ink! I thought about the cut and paste thing but for some reason the comp won't let me do that. I'll try it again now, while I'm on another computer and see if that works.

Reply by sue_pa on 3/16/07 6:31am
Msg #180165

send it to the title company with the very polite request that they forward it onto Atlantic as Atlantic says they are unable to open attachments from you - cc Atlantic on that e-mail

Reply by MistarellaFL on 3/16/07 10:24am
Msg #180185

Sue you offer great advice

I would give that a try, or send it via USPS certifed mail, return receipt requested.
It is only a few bucks...

Reply by Doris_CO on 3/16/07 10:26am
Msg #180187

Send a collection letter with your invoice. Do a search on this forum for collection letters. This has worked for me so far with the few late pays I've had.

Reply by Jill/NY on 3/16/07 10:55am
Msg #180195

I just got a reply!

This is the email I just received:

ok...im sorry i didn't know who was sending the same email over and over again. but that would be great if you fax it over. it should have been paid by now. especially if it closed in December. fax it over and ill have accounting send out a check. again im sorry,,,, didn't realize this email was from a closing.


So maybe it was just an oversight? I just faxed the invoice. I guess we'll see what happens.

Reply by Susan Fischer on 3/16/07 11:30am
Msg #180200

Re: I just got a reply!

Good news, Jill! Maybe a heads-up to take care with the Subject line - to be sure to indicate the nature/reference of the email?

Hoping for the best,
Susie

Reply by Jill/NY on 3/16/07 11:32am
Msg #180201

Re: I just got a reply!

Good idea Susan. Thank you everyone for your help!

Reply by ReneeK_MI on 3/16/07 11:43am
Msg #180203

Subject lines - GREAT advice, Susie!

That has long been one of my pet peeves. Treat the subject line as if it were a file label, and if it helps you to imagine it has to be filed in a drawer with THAT label, then picture it that way.- Label it so that the person opening it (and you) will have a fair clue what's inside. This helps TREMENDOUSLY!!

If you want to send e-mails that get deleted without being read, or get lost and never followed up on ... label it "Hi there" or "I have a question".

Take your cues from the info the vendor used - did they use borrower's last name, or a file number, or both?

This is also great advice for discussion board postings =)

Reply by Susan Fischer on 3/16/07 12:40pm
Msg #180210

Re: Subject lines - Exactly, ReneeK! Well said. Has

anyone else noticed that Evil Spammers try to 'hook' you with Subject Line comments? "In response to your question..." and such...but when I see, "Borrower's name, Order ID #," or "Loan docs for Borrower 1 of 3," bam - just what I was waiting for!

Really like your 'file label' analogy.