Posted by aciardoNY on 3/8/07 6:54am
Msg #178945

swiftview tech support ... please hurry

HI everyone . I have a Konica minolta pagepro.
I have an edoc closing that is using swiftview.
The problem is , when I press the print botton in swiftview, the doc will spool to my printer and then nothing comes out. I don't get an error message either. It will not work using windows print function either
It shows in the que, as well. I called chase tech support , they made a few adjustments, we restarted and NOTHING. I've never had this problem and I know my printer works.

Can any of my fellow Computer wizzards out there help me ? I will be eternally thankfull.
A

Reply by jojo_MN on 3/8/07 7:54am
Msg #178948

I sent you a private message n/m

Reply by marlindog on 3/8/07 8:05am
Msg #178951

maybe you need to download swiftview its a great format n/m

Reply by Jersey_Boy on 3/8/07 8:14am
Msg #178953

Does your printer have PCL 6 on your printer.

In my rookie days, before I knew what PCL6 even was, that would happen to me.
Now that all my printers are PCL6, I don't have any issues with Swiftview.

I don't like Swiftview all that much, but it works.

Reply by Jersey_Boy on 3/8/07 8:15am
Msg #178955

Alt+Controll+Delete+Coffee= Brain Reboot~~~----

There.... that's better.

Reply by Ernest__CT on 3/8/07 8:20am
Msg #178956

SwiftView often has "issues".

It is NOT "a great format".

PDF remains the gold standard for document interchange. That's why it's called *Portable* Document Format.

Reply by PAW on 3/8/07 9:10am
Msg #178959

Re: SwiftView often has "issues".

Problem with PDF as a document exchange in our world is that it is not secure. Even with password protection, it is still easily hacked. But, there's an easy answer to this problem that some lenders are using and others looking into. That's using Swiftsend and eLynx as envelope carriers. The base file is a PDF file, but encapsulated into a secure envelope. Similar to "zipping" the data file. Offers secure document transfers and easy printing.

Reply by PAW on 3/8/07 8:14am
Msg #178954

Use the SwiftView file viewer and print using the Windows driver. By default, Swiftview tries to print in RAW PCL which your printer may not be able to handle. (Printer uses the Windows GDI interface to print.)

Other alternative is to see if you can get the file(s) in PDF format.

Reply by aciardoNY on 3/8/07 12:35pm
Msg #178991

I figured it out !! Swiftview -chase support had me change to fastprint in the options. I changed it back and it worked. Thanks everyone !