Posted by Yvonne Antreasyan on 5/31/07 11:24am
Msg #192885

Message Deleted

This message has been deleted by a forum moderator.

Reason: Author Request - Special Exception

Reply by REE_NJ on 5/31/07 12:25pm
Msg #192915

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

Please review the e-mail correspondences - The Notary did not follow instructions. You be the judge because all my closers I use know I pay within a 2-3 week period and paid the full fee when the job is performed accurately.

In a message dated 4/2/2007 10:57:26 A.M. Eastern Daylight Time, [e-mail address] writes:
Hello, Yvonne

This loan did not end up getting funded due to the issues I brought to your attention last week re: the inconsistencies with how the borrower signed throughout - you had him sign with his "casual signature" and his "fancy signature". The bank would not buy the loan b/c of the two different signatures on the file. The attorney's office had to re-close the loan on Friday March 30th and they had to reduce their legal fee by 450.00 in order to get the borrower to re-close.

They did not even contact my office to reclose this since they were not happy with the lack of communication re: any questions during closing which was stressed to you. Due to the reclose, I will not be able to pay you the full fee since they will not be making payment to me for the closing fee since the services rendered were not completed per the closing instructions.

You will compensated for your print and trip fee which would be $75.00. I do not like reducing fees but this was clearly due to your error in not following specific instructions.

Any questions, please contact me.

Regards,
Marie


Dear Marie:

This is very unfortunate, I worked very hard to get this loan set up and close and afterwards I faxed the complete to 2 different places.

While I was there I asked Mr. Kunaga several times only to to write his name as it appeared he insisted to put his signature and his name. I am very sorry that it didn't go thru Marie the way it appeared.

Since I paid for the tolls (over $20) and print and gas and my devoted time total 5 hours, could you be so kind to increase my fee to $100 at least instead of $75. I would really appreciate.

Marie, I can assure you I learned my lesson and this will never happen again.

Thank you Marie.

Best Regards,
Yvonne A. Antreasyan
718-896-6442
[e-mail address]
http://www.nycbestmobilenotary.com/

Reply by Sylvia_FL on 5/31/07 1:37pm
Msg #192937

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

Ree,
How is it Yvonne's error if borrower did not sign as she instructed him to do?
Looks likes she is willing to accept only an extra $25. Print and trip fee of $75 hardly covers printing out the docs (which should be no less than $35), $20 in tolls and 5 hours of her time.

I know from experience that sometimes as a signing service we have to "eat" some fees occasionally.

Reply by BrendaTx on 5/31/07 1:52pm
Msg #192947

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

Marie, I was thinking what Sylvia said...I have been there and done it with people from outside our borders and sometimes they do NOT understand or they WILLFULLY do as they please.

It isn't Yvonne's fault, IMHO.

Reply by Lee/AR on 5/31/07 2:20pm
Msg #192957

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

I had one where, by B's request, we closed at 'his attorney's office'. His attorney told US that he could sign any way he wanted....and he did. I repeated that 'my instructions are to sign as typed'...and the B followed his attorney's advice. I don't know if it funded, but I explained what happened & said if this was to be a re-sign---I don't want it. I do know that I got paid in full.

Reply by REE_NJ on 5/31/07 2:58pm
Msg #192969

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

The problem is she went ahead with the signing and she failed to call me or the other party and she had both of our numbers. I was completely admonished by the party re: her lack of communication since she clearly knows that the borrowers must sign accordingly. In addition, this will be my final e-mail on the issue. I paid her a fee when clearly I am sure you know there are those out there that get nothing when a notary makes an error due to failure to follow instructions. Yvonne's e-mail was inappropriate since he failed to tell the full story of why she was not paid the fee. If you are going to put information out there - please put the full story. Thanks

Reply by REE_NJ on 5/31/07 2:59pm
Msg #192970

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

Lee, you got the full fee because you went under the instruction of the attorney's advice. Yvonne did not go under any instruction but her own.

Reply by SueW/Tn on 5/31/07 3:20pm
Msg #192976

My only opinion is

Ugh! Another business, LLC, listed in top spot in search mode. Double Ugh!

Reply by BrendaTx on 5/31/07 3:34pm
Msg #192984

Re: My only opinion is - yep, if I were a NJ notary I'd

definitely ask the NR staff about that.

This one isn't listed in the SS tab. I hate it when they do that. The only way to let NR know you don't want that going on in your zip is to tell them. They've been pretty responsive.

Reply by ConnieK on 5/31/07 4:03pm
Msg #193006

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

This is true and a AKA helps. I had a Mayor to scribble (non legible) and he said THAT is the eay I sign. I ended going back as I warned him. We did a complete re-sign the same as first set. Got paid!

conniek

Reply by ME/NJ on 5/31/07 3:23pm
Msg #192978

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

I have had people refuse to sign paper work because the middle intial was not part of there legal signature. After calls and when the person refuses to sign, most times the TC will cave and need proof that is the legal signature.

We are not penminship police and if it looks like the signature on official goverment ID.. who are you to aruge with.

Reply by REE_NJ on 5/31/07 3:28pm
Msg #192980

Re: CLASSIC BUSINESS SERVICES IN NEW JERSEY

Your point is that you called the TC. Yvonne did not make any calls.

Reply by NJ_Notary on 5/31/07 8:46pm
Msg #193062

Am I missing something, but...

Taking things only at face value by a situation that has been described on here (there may be other things involved that transposed that we are unaware of that was not mentioned on the board), but to me I have to completely honest that its my opinion that you really don't have much of a leg to stand on Marie. You keep emphasizing that she did not call you, but truth of the matter is would it have made a difference? Apparently not conisdering the fact that the borrower insisted on signing his way. The actions she took may not have been 100% the best, but even so calling you wouldn't have made a difference. You, me, noone can make another person do something unless they want to. I can't make you sign a contract for example if you don't want to. While the instructions said such, she didnt follow her own instuctions, but rather what the borrower said he was going to do (in other words his instructions - thus, making him have to resign).

Again, you keep saying she didn't tell you, but would it have made a difference? You can't make the borrower sign a ceratain way, no one can. Its his/her (the borrower) descision and his/her desicion alone and he/her shall face the reprecutions of such.

Once again, by her not calling you would that have made a difference? NO, I am affraid not. Maybe it ticked you off she didn't call, but regardless the call wouldn't have made a difference if the borrower refused to sign another way other than his way.

Just my thoughts maybe im not seeing the hour glass half full but rather half empty, but its just my opinion.

God bless and have a great evening!

Reply by REE_NJ on 5/31/07 10:00pm
Msg #193067

Re: Am I missing something, but...

Yes, you are missing the fact that she had my after hours no which I could have call the other which which we both had the attorney's office after hours. As you know, handling the closings you just do not go on a limb and conduct the closing your way. If a problem arises, you call the party who hired you but as mentioned above she also had my client's cell phone no. Thus, there was no excuse to not call and let us know of the problem. Thus, the client is aware and they make the call on how to proceed - in review of other's comments you see they called the TC to clarify the matter. The same goes here - she did not get me upset or t'd me off has you mentioned - it was clear lack of communication to not follow instructions when the client repeatedly stated in the initial e-mails prior to close call me with any questions or concerns which she failed to do thus the reason for the issue. Thus, she recognized her failure to do so.

Reply by spnotaryplus on 6/1/07 1:21am
Msg #193093

Re: Am I missing something, but...

I'm just curious.

I was in a similar situation when a borrower was closing late at night and I had the numbers of everyone to call that evening. Made the call, spent more time at the closing than needed to. Closing went to about 11:30pm from 8:00pm scheduled time. Most would not have waited around that long but I knew this was a big deal from the get go. The only resolution at the end was that the borrower add to the AKA his printed name and the different ways he signs. Again I was there longer than I needed to be. Did not get paid extra for going the extra mile so to speak.

Now in this case if she did call and if it took longer to convince the borrower to do it the way the lender wanted it and she increased her fee would you have paid the extra to cover her time to resolve the issue. I don't think so. I worked on both sides of the fence (lenders, notary etc.) as so many other people here probably have as well and I have not seen it where the offer is made to cover the extra time.

Right away TC's want to cut fees but rarely want to increase them if it takes more time to close a loan. IMHO Something to think about.

Reply by REE_NJ on 6/1/07 8:26am
Msg #193120

Re: Am I missing something, but...

I prefer not to cut fees (this was only my 2nd time in 2 years) but I had to because of her failure to call the party who requested her to call no matter what concerns arise and in addition, there was no compensation from them at all because it had to reclose and they did not even call my office to send Yvonne back out or have me send anyone else because they believed I did not have a handle on the notary assigned. Thus, a lost client who gave 15-20 assignments per month to maybe 1-2 now if they are in a pinch.

I had no leg to stand on to defend her work since this was the first assignment. I was going on her credentials and our conversation. This was a very particular client - in addition, they were an attorney's office. My gut feeling was to decline the assignment when my regulars were not available to handle the closing but they wanted my help in finding someone and I came across her profile.

I do have clients who will pay extra if the notary has gone beyond to get a matter resolved if it was not resolved prior to closing and this was a client which would have done so. I am sure you all understand having a rapport with the the parties you get assignments from and I am sure your repeat clients call you because of that rapport and doing what is asked of you.

Reply by NJ_Notary on 6/1/07 7:12pm
Msg #193233

Again i think ur missing what I am trying to say...

Regardless if she called u or not it would not have made a difference. While she may have not called or "communicated" would it have made a difference if the borrower insisted on his way? NOPE! She didnt handle the closing her way, but the way the borrower choose. You as the SS nor the SA can dictate how the closing is going to be handled. Only the mortgagee and mortgagor can and each face the effects of their actions. I also beg to differ with your opinion that it did not tick you. You clearly in my opinion seem to be atleast a bit remotely ticked off and frustrated. If you werent you would have paid the full fee as everyone so far has appeared to seem fit. At any rate have a good day and have a wonderful weekend. Its going to be gorgeous, but humid! Thank goodness summer is here! YEA!!!!