Posted by Becca_FL on 5/25/07 9:51pm
Msg #192090

My business, my terms, my prerogative…A Rant

Dear Title Company,

Please don’t accept my terms at 11am only to decide at 5pm you will not accept my terms and place me in a position where I am screamed at by the buyer, the seller and the broker for dropping a closing 2 hours before the appointment.

Please do not be so brazen to say that “my closer won’t go into you’re neighborhood after dark” when asking that the parties meet at a neutral location. I assure you, I would have handled the request in a much more professional manor then you did.

And lastly, When dealing with a Seller that decides she wants to be difficult, kindly remind her that she had the option to choose the closing agent and location at the time the contract was signed and remind her that she REFUSED to pay any closing costs, thereby, losing her right to choose the closing location. The Buyer paid your fees and bought the right to close where she felt fit to close.


Dear Mortgage Broker,

You have absolutely no right to call and scream at me because the Title Company did not communicate with you.

You have no right to demand I do something I do not feel comfortable doing just because your deal is on the line. Oh, and, your borrower may be a really nice girl, I have no doubt that she is, however, she still lives in the middle of crack town. Maybe the selling price of $90,000 should have clued you in.

AND another thing, why the hell are you closing a purchase on the last day for refis to close? As if we don’t have enough going on.


Dear Signing Service,

I can not thank you enough for being so supportive during this situation. You gals are truly the best and I would not have been able to move forward without your kind, understanding and positive words. Emily and Joy, as always, it is a pleasure doing business with you. Thank you.

Reply by Glenn Strickler on 5/26/07 2:57am
Msg #192113

Dear Loan Officer:

Don't lie and tell the borrower that the docs are late because the notary is having trouble printing them when your loan company hasn't sent the docs yet .........

Reply by Barb/MO on 5/26/07 8:13am
Msg #192127

The nerve of some people (which likely w/b their fault, too) n/m

Reply by sue_pa on 5/26/07 8:46am
Msg #192139

...When dealing with a Seller that decides she wants to be difficult, kindly remind her that she had the option to choose the closing agent and location at the time the contract was signed ...

One of the reasons I love reading these boards is because I am fascinated by the way things work in other areas of the country. I've done this same job in PA for MANY years and I always assumed (I know) it was done basically the same everywhere else. These past few years have opened my eyes up (especially about the funky escrow states). Here, the buyer chooses the title company or lawyer, the date, time and location of the closing (in theory - since so many of them recently have allowed their broker/lo/lender to take charge of this for them)

Reply by BrendaTx on 5/26/07 8:50am
Msg #192140

Texas....

Seller could affect the closing agent if they are the ones paying the title policy...which they usually are and they could decide not to provide the title policy unless their fave agent is used, I suppose...but buyer usually allows re agents, loan officers, etc to choose the title company. In other words, in Texas, the buyer is more in control of all closings....however, they don't realize it most of the time and allow the business to be driven into whomever the loan officer/re agent is friends with that month.

Reply by goodgirl on 5/26/07 1:20pm
Msg #192194

Sue: I'm not disagreeing with you, but I have to add a couple things here. I've been doing this a long time in PA, too. I can't tell you how many times I get a call at 2pm for a closing at 6pm, and when I call the borrower, they say, "Oh, really... No one told me it was tonight at 6pm. Little Johnny has a soccer game, and I have to be at the soccer game at 6:30pm, and my husband doesn't get home from work until 6:15pm. We'll be done in time to get to Littel Johnny's game, won't we?"
Furthermore, I can't count the number of times I've arrived at a borrower's house and when they noted their loan was an ARM or balloon, they blew up and said, "It was supposed to be a fixed rate! That's what he told me. I'm not signing this."
And, of course, there are the honest, knowledgeable, customer service based LOs who tell their clients anything they want to hear so they (the LO) can get their commission, and then when I arrive, the borrower starts reciting, "Well, you must be wrong. Billy Boy told me this, this, and this, and this is not what this says. You don't understand. This isn't what I wanted." (Like I'm the one who composed the docs and made all this crap up.)
So, when you say the borrower has all these "choices" here, I have to disagree. Sorry.

Reply by SueW/Tn on 5/26/07 2:25pm
Msg #192205

Sue's speaking ONLY of purchases (I think) n/m

Reply by Kenneth A Edelstein on 5/26/07 2:53pm
Msg #192210

I do not preceive that it is my responsibility to make everyone happy. I do this work to earn money. My work is flawless and accurate AND I demand to be paid in FULL for every job. I define a job as bringing the docs to the borrower and giving them an oppertunity to sign if they choose to. If you set the ground rules with whoever gives you the assignment that you MUST get your full fee (no "trip fee" foolishness) - you will ONLY get jobs that will fund - as no one wants to pay you for "trying" and failing. I do fewer jobs ON MY TERMS - but I get paid in full for each one; and that is fine with me.

Reply by Teresa Guerra on 5/26/07 10:44pm
Msg #192239

Right on Becca, I especially like the middle of crack town and meeting in a neutral place. My business, my terms , my perogative.