Posted by jojo_MN on 5/6/07 10:03pm
Msg #189144

Sending docs to Kinkos

I've searched and can't find the answer. Do any of you ever have docs sent to Kinkos for printing? I have gone to Kinkos and had docs printed when my internet was down, but I personally downloaded them on the computer, watched them print and deleted it from their computers before I left.

Wouldn't it be a breach of customer privacy to have the Kinkos employee print them when you're not present? Have they had their backgrounds checked?

Just a few questions to think about.

Reply by Signing_Doc on 5/6/07 11:56pm
Msg #189150

This has been answered before....NO NO NO NO...BAD IDEA....(get the hint???!!!)

What guarantee do you have of the material being sent to Kinko's (or anyone else) being compromised? Turn it around...would YOU...Yes You Jojo...send documents with your personal information, i.e. ssan, financial information etc over the internet...to someone you don't know...TRUST THEM to protect that information with the same care that YOU give it...? I know I wouldn't. I'm sure you've heard the stories of people giving their credit cards to the wait staff to have them run...get them returned....and shortly mysterious charges appear on your statement. If my internet is down...I either don't take the assignment....or find a friend with an internet connection.....go to them....download and print the files there....and then delete ALL traces of the files. (I'm not a lawyer....although I have seen one played on TV)

Just My Humble opinion.

"Doc"

Reply by jojo_MN on 5/7/07 8:04am
Msg #189166

I don't have docs sent to Kinkos. I know other notaries that do.

Reply by Loretta Reed on 5/7/07 6:36am
Msg #189159

I have had last minute signings that had to be sent to kinkos. If a title company ever had a problem, they would let me know and would reassign it.

Reply by Stamper_WI on 5/7/07 10:55am
Msg #189187

I had a signing at a town about 40 miles from home. The doc's were not complete. There was a printing business across the street so I went over there and used their computer to access my email for printing. That is the only time I have ever printed docs at an out of home. Real glad I could do that!
It is imperative that in these situations that you protect the borrowers information. Same rules apply and ultimately you are the one responsible.
Besides JoJo I am not so sure I would trust the guy at our local Kinkos. Last week I asked if he would look up drop boxes for Fed Ex in 2 rural towns north of us and he struggled with that! He found one about 20 miles away from these towns an one of them was a county seat!

Reply by Lee/AR on 5/7/07 11:41am
Msg #189195

Re: Sending docs to Kinkos--curious as to cost?

Kinkos or similar service is not an option where I live. Their website gives no info as to cost (at least, that I can find), so I'm wondering what DOES Kinkos charge per page? If you do it there or they do it for you? What's the cost difference? What's the drill? Is 'Kinkos fee/charge' where the folks we work for are getting their 'cost' numbers?

Reply by Terri/Fl on 5/7/07 12:02pm
Msg #189204

08 cents per page...legal

I have used Kinkos....off and on over the last 5 years. I have nothing but great things to say about this company and their employees. I have NEVER worried about security since they are professionals and way too busy for questionable, unlawful tactics. This is a great sevice if I have a closing in another county I can have the docs forwarded to the Kinkos in this county and they will be ready when I arrive. I have also used Staples, Office Depot and Office Max. I like to print out my own docs since it is cjeaper but it's a nice service to have when you can't be in 3 places at the same time. There has never been a title company or leader that has said no.....they want the loan closed and realize that it is impossible to download and print docs and drive to the closing in a short time. I'm good at what I do but I am not a magician and I don't have a helicopter. Great Service for those of us who have numerous edoc closings at the same time!

Reply by christiSocal on 5/7/07 1:24pm
Msg #189217

I had to use Kinkos once, cost me alot more than that!

My printer broke down JUST before an evening sigining. I went to kinkos and used their comp to access my email and printed one copy. For the second, I used the copy machine (cheaper) still it cost me 70$ I was shocked! I didn't have time to question, just ran to the signing, but would never use them again! One other time, did use Staples, when I didn't have time between signings. I did ask Company first. They were only about 12$ Much better!
The next morning after I used Kinkos, I went and picked up a small, no frills printer just for emergencies. (Didn't cost me much more than that blasted package!)

Reply by Linda_H/FL on 5/7/07 2:36pm
Msg #189228

Re: I think I have a problem with this...

Terri, you said "I can have the docs forwarded to the Kinkos in this county and they will be ready when I arrive"

If one is going to Kinkos and accessing the docs themselves through a computer there and then supervising the printing of the package, that may not be the most cost-effective way but sometimes necessary...HOWEVER...IMHO...if Kinkos personnel are downloading and printing your packages for you? I have a problem with the privacy issue there not to mention the quality control of knowing everying printed properly and all docs were received. The only way to ensure that the package is complete is to look it over - and this is being done by Kinkos personnel?? Some of the people I see in Kinkos and other facilities are high school kids for Pete's sake!! Those are the last people I'd like responsible for receiving and delivering my closing package.

And don't even believe that people are "too busy for questionable, unlawful tactics"... that statement, IMO, is just silly..identity theft is rampant and it only takes a second to write down a social security number.

Yes this is a nice service to have when you can't be in 3 places in once - maybe you shouldn't overbook yourself so you can personally tend to the packages entrusted to you.

Again, JMHO...

Reply by MistarellaFL on 5/7/07 2:48pm
Msg #189233

never been a title company or leader that has said no n/m

Reply by Loretta Reed on 5/7/07 3:19pm
Msg #189243

Re: never been a title company or leader that has said no

I always forward them myself from my laptop and then call the manager, who is a friend of mine, and tell her that they are coming over. I don't have a problem with that and if the title company did, they can reassign it. I don't overbook, I just like to be available if the title company wants me. Not a problem here.

Reply by Leonard Texas Mobile Notary Services on 5/7/07 4:24pm
Msg #189263

We use them and have them avail. through our website. Many of our customers prefer prepaying docs and this is a good way...Kinko's computers are more secure then any home or small office computer. Printing is cheap, fast and always secure. Many law offices use them too. We have never had a problem and found that they go out of their way to make the customer happy. After printing is completed the file is deleted.

Reply by Dennis D Broadbooks on 5/7/07 4:58pm
Msg #189275

"After printing is completed the file is deleted."

Just how do you KNOW with 100% certainty that's the case with every package you send Kinkos? You may not have had a problem...yet. My point is it's not necessarily the computers I'd be worried about from a security standpoint, but the employees.

Reply by Carolyn Bodley on 5/7/07 5:45pm
Msg #189278

Re: "Kinko's computers are more secure then any home or

small office computer."

You can't say this -- you can't even back it up. Apparently, you have not taken any steps in protecting your own comptuer, but you can't broadcast a blanket statement without having factual knowledge, i.e., numbers of the people who "aren't" using router firewalls and other security software.

Reply by BrendaTx on 5/7/07 6:53pm
Msg #189284

Re: Sending docs to Kinkos - Bad idea.

Kinko's may have the most secure technology in the world but unless the people are security cleared and without human error I strongly feel it is ethically wrong to expose the borrowers' information to them. Not only is privacy an issue, so is the risk of exposing the borrower to a criminal mind.

Here where I live, Leonard, I, along with a few hundred others, had thousands of dollars stolen from our bank accounts due to the illegal activities of an employee in a similar place which sold the exact same kind of products and services. It was due to stealing check card and checking account information. One day there was $xxxx.xx in my checking account. After many transactions from a foreign company my account was $1.29.

It came from a dishonest employee who collected information from people all over the two cities who bought their office supplies, business cards, quick printing needs and binding services from such a store. It had nothing to do with secure internet technology and everything to do with criminal intent of the employees.

The more loan packages that are printed in Kinko's the more of a target they become for a dishonest person. There will be a day of reckoning on this. It's just the way our world is now. I won't print a package through a printing shop unless I have a printer emergency and I have written authority to allow it. I would rather it go through another notary who is able to print on their own printer.

It's such a small amount to invest in your business. Please reconsider your practices. What you do reflects on all of us.

Reply by MelissaCT on 5/7/07 8:16pm
Msg #189296

Not only that, but what if they're printing docs of a neighb

neighbor of theirs? Or a relative? Or anyone who may not want this employee who happens to be printing a loan package that was only supposed to be between yourself, the borrower(s), the lender & the walls? I vote that it's a bad idea at best.

Reply by jojo_MN on 5/7/07 10:52pm
Msg #189305

This is exactly why I brought up this issue. We are

expected to have all of these BGCs for different companies, have the training in privacy issues, then just hand over documents to a company that hasn't gone through the training or had the background checks done on their employees. How can we be sure that there isn't someone looking over the loan documents?

It floors me that title companies are willing to send documents to Kinkos for us to pick up, yet are requiring us to go through the BGCs.

Reply by BrendaTx on 5/7/07 11:12pm
Msg #189308

Re: This is exactly why I brought up this issue. We are

Jojo...I agree with you and I knew you weren't trying to say it was a good idea.

I use a print shop to outsource jobs to at work--NOT sensitive information like we handle though. The owner is a client of our law firm, but you know what...even as wonderful as he and his staff are to me in that capacity I still think it would be foolhardy to take that chance. BTW, it would probably only cost me $9 to print a package x2.