Reply by American Freedom Assurance - Alexander Goodman on 1/14/08 12:01pm
Msg #230489
I am the Vendor Manager for AFA Title, Inc, American Freedom Assurance. I am constantly logging into these types of websites to read the disgruntled or appreciative and professional responses to my company.
I am well aware of the complaints, not just my company, but hundreds of other title companies out there that are getting hits online about their billing cycles, agents not getting paid on time, etc.
If you are a Closer or an Abstractor, you should read my next statement:
I am here to work with anyone and everyone's concerns with AFA. I reply to emails, call back from voicemails, and spend the time and attention to resolve all problems. No matter if the financial problem is a small amount or a large amount. You can call me and email anytime, because I want to have servicing ran smoothly without getting bashed online, which prevents me from acquiring new vendors.
What I will not assist in is the catering to vendors, whom of which are getting paid by my company and not the other way around, and following their rules and stubborn intricacies because they "are the only closer/abstractor in the area" , they "have been doing [closings/title searching] for 30 some years and this is how they do it", other title companies this, other companies that" etc., etc.
I am spending the time to afford them business, not the other way around. I am professional in all of my communication and negotiations. I expect the same in return, without demands or threats. Pay is always the issue. Send your invoices like a responsible adult at the dates I specify, make me copies and send them to me as well, do so in a professional manner. If vendors cannot take the time to ensure that they are putting forth the effort to make sure they are following the payment guidelines, then I cannot help them further as well.
Like I have written above: Call me, Email me, I will get you paid and on time, as long as you follow our directions and not vice-versa. If a vendor cannot follow this, then wait for another title company to call you up for business, since the market is so great right now, and you are not in need of income, etc.
This is a reply for all of those vendors that have nothing better to do than be rude and unprofessional, and have the time to criticize and not make efforts to do business efficiently when there is a professional working 10-12 hours a day working with the 99% of other vendors whom aren't complaining as these ones are. That should tell some of you hwom are reading this that AFA, Inc, American Freedom Assurance is not such a horrible company if the other 1,000 vendors in 25 states that I am doing business aren't on these sites wasting time bashing when they could be title searching, closing loans, or calling me up to find out how to invoice correctly.
I appreciate all new Vendors for AFA taking the time to read this, because it shows 2 things: I care and I am honest....and a third one is that I cannot go online and bash eveyr abstractor and closer that messes up loans and title search reports because I am too busy working on changing the climate of the market by doing my part as a responsible professional in the Title Business.
Good Day to you all.
Alexander S. Goodman
American Freedom Assurance, Inc.
610-640-2060
610-640-2041 fax
[e-mail address]
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Reply by Stephen DePenna on 1/24/08 12:49pm
Msg #232174
Seeing the negative and unprofessional listings on here have disturbed me so the other day when I was at AFA picking up a package, I asked questions about some of the entries.
From what I can tell, it seems that some people are listing info on the forum but I think they are talking about another company with either the same name or a similar name because I discover that they have not done any closings in the following states yet...VA, OH, VT, MN, WI, IN, FL, AR. They are currently recruiting in almost every state for vendors as they are going into new states. To those that they have been calling all I can say is I have never had a problem with payment. I personally think you should give them a try at least, especially with the way the industry is currently. They are a very big part of my total income.
Someone also mentioned that they owed money to a signing agency that they worked for. I do not think this is the same company as well because they have never used signing agencies because the service level is not the same as an independent signer.
If you think you are owed money for services I would suggest you send them and invoice in an effort to get paid. Writing comments like "they suck" is not helping you to get paid and as well is not true
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