Posted by ME/NJ on 11/28/07 5:30pm
Msg #223424

I get to sleep till 8-9am tomorrow

My wife and daughter are away for a few days and nothing on the books till Saturday. But you know this business, one phone call could change that.

Reply by Ernest__CT on 11/28/07 5:41pm
Msg #223426

I'd rather have to get up for an early signing!

The earliest signing I've had was at 6:30 AM. When I called the borrower to confirm a 9:00 AM appointment, he sounded disappointed about something. He'd been told that 9:00 AM was the earliest appointment possible! When I asked him if he'd rather do it ealier, he said "You do'nt want to know what time I'd like to do it." When he was assured that I _did indeed_ want to accomodate _his_ schedule, and that the 9:00 limit was not mine, we settled on 6:30 so that he could go to work on time.

Customer service is what we're about!

Reply by ME/NJ on 11/28/07 5:47pm
Msg #223428

8-9am times because people in TC office if issues @ table

Glad you it worked out for both of you 6:30 is to early for me..lol 8am is my normal first close of the day. Seniors like to get early start around here.

Reply by Negrete on 11/28/07 6:47pm
Msg #223448

Bravo to you Ernest__CT n/m

Reply by Negrete on 11/28/07 6:48pm
Msg #223449

Meant to add this Ernest__CT

You are absolutly correct about customer service.

Reply by MikeC/NY on 11/28/07 7:05pm
Msg #223456

You've got me beat...

My earliest so far was 7AM. BO offered me breakfast, but I declined... It was originally scheduled for 6PM the same day, but TC called the day before and said "He'd like to do this a little earlier, if you can." A LITTLE earlier??

It was actually quite nice - I'm not usually up and on the road at that hour, and it was a gorgeous Spring morning.

Reply by BarbaraL_CA on 11/29/07 2:21am
Msg #223518

you're so right Ernest...my earliest signing was at...

4:30am!!!! He was a sailor who's ship was going out to sea at 6:00am.

I'll admit it was a little early for me, but I got alot done that day - lol!

Reply by Sarah/CA on 11/28/07 7:10pm
Msg #223459

My earliest was 6:30.

It never bothered me to get up early. I have this alarm clock in my head that normally wakes me up at 6am whether I like it or not. If the borrowers need it signed early and I can make them happy that is what I am here for. I like to accommodate them.

Reply by WDMD on 11/28/07 7:14pm
Msg #223461

Re: My earliest was 6:30.

I've done several signings before 6AM for borrowers whose lender sent them their docs and they wanted to sign before work. The catch is for that time in the morning they have to come to me.

Reply by Joan Bergstrom on 11/29/07 2:15am
Msg #223517

I have done 3 or 4 at 5:30 am

Its always people signing before going to work.

Reply by SharonMN on 11/29/07 1:26pm
Msg #223589

Scheduling at borrower's convenience - NOT

It floors me how many appointments are scheduled without consulting the borrower. I can't count the number of times the document person, the borrower, and me are all rushing to get docs ready/get to the signing location by 6 pm when everyone involved would have liked 8 pm better. Seems like some lenders just pick a standard time (6 pm seems common) and schedule.