Posted by SoCalcloser on 11/16/07 3:22pm
Msg #221703

Signers who talk too much...

Lately it seems that most of my signings have been people who are lonely that want to talk and dont care about my time and other appts that i have later. I can never control the ones who talk too much about EVERYTHING. I had a signing yesterday and the signer wanted to have a conversation about the pen we were writing with to her drivers license picture to the wallet she picked up at macys. I tried not talking back to her after it was too much and showed her where to sign, it didnt matter to her. then she picked up the phone and had a full on conversation, she was of course hungry too (and so was I!) and had to cook dinner because she was diabetic. To make things worse she started talking about her husband that died a couple of years ago. And all this was after I had told her numerous times that I was going to be late to my next appts. I even called my next clients in front of her too, didnt make a difference. What do you do in these situations when its out of control?

Reply by CF on 11/16/07 3:40pm
Msg #221707

Been there and done that too! I look at my watch and say OMG- I have to leave in 10 minutes! That usually seems to get them signing. This is provided that I really have spent too much time there. I can do 100 pages with 2 signers in 30 minutes that is what I base my time off of. So when 1 person is going over 1/2 hour and there are about 80 pages; time to get moving. I have also said..."oh my gosh I have a lot to fill out and cant talk while I am doing this, when we are finsihed you can tell me the rest of your story". That has worked too. I do feel bad for people that are lonely though! Especially- during the holidays.

Reply by LJ on 11/16/07 3:40pm
Msg #221708

I don't think I have had one that bad as of yet (better not say that too loud) lol
I've had some talkers, but I usually just try to keep them focused and a doc in front of them at all times.

I did have a situation the other day that I didn't like at all. The Mrs borrower was a yeller and screamer. I was hit with "I WANT TO SEE MY APPRAISAL" as soon as I stepped in the door. I explained to her that they do not send it with the loan pkg. She had a hissy fit and started yelling and screaming at Mr. Borrower at the very top of her lungs. She grabbed the phone and was going to call her LO. I asked her not to and that we need to go over the "number" parts of the loan and then if we have questions we can make 1 phone call. Thank goodness she agreed. Then, her kids started coming home from school and the yelling and screaming started at them. I couldn't hardly stand it. Those poor kids. I did get up from the table, excused myself and stepped outside for a moment. I calmly came back inside, sat down and politely asked them if they were ready to proceed. Everything was hunky dory from that point on. I was kind of proud of myself for not saying a word, keeping calm and just doing my job. I patted myself on the back after this one. Takes all kinds to make this world go around.,

Reply by noteclub/MD on 11/16/07 3:50pm
Msg #221711

This week the woman was miss know it all....each time I offered some information about her loan package, things I felt obligated to inform -- she was very abrupt with her I KNOW attitude-- and then I would feel like I had to defend why I was providing the information. after that I pretty much didn't say anything.. next she starting b chng about how long it was taking.
The thing is she is just the type that would say, that she was not informed etc. etc.

Not always fun out there.

Some people are just plain old grouches.

Reply by BrendaTx on 11/16/07 6:06pm
Msg #221732

**she was very abrupt with her I KNOW attitude**

You need to service a population which has a large amount of tenured professors, intellectuals, and wannabe those like I do and boy is that fun. (I dunno, maybe you do!)

Anyhow, I found that it was way too stressful to try and give them any info...just like you...so upon recognizing there was a know-it-all I learned to shuffle around and doggedly say, "Aww, you probably know more about this than I do so we'll just go through the documents and I'll show you where to sign. Stop me if you have a question and we'll get you an answer." All it took was letting them know right off the bat that they were the brightest star in the group and they would "beam" and hand me the floor to do my thing. "Oh no, please do comment because it's been a long time since I have looked over these kinds of papers."

Egos tied to high education just need to get situated in their spot of "smartest" and it makes them a lot more comfortable. Generally these people have had great success with knowledge and low success with people/social skills.

It's amazing how we lowly notaries have to have a School of Life psychotherapy "degree" to deal with head-inflated egomaniacs, but it sure does help. I don't care how much smarter than believe themselves to be as long as I can get my job done.

Condescending jerks are really very insecure people who don't recognize their discomfort when faced with things they do not have the most knowledge about in a group setting. It becomes a personal attack and as long as you let them think they are in control and impressing you, they relax a little. Combine their insecurities with worries about whether or not their loan is correct and they are just overly nervous.

I love the math people, though. They'll say, "Hey, I don't do words all that well...show me the logic and the figures, but please don't make me deal with sentences and words and all that legal stuff."

Reply by noteclub/MD on 11/16/07 7:14pm
Msg #221749

The most unfortunate part- is it is highly unlikely she has even graduated high school.....I think intelligent people are intelligent enough to let others do their job at least some of the time.

Reply by BrendaTx on 11/16/07 7:36pm
Msg #221754

**The most unfortunate part- is it is highly unlikely she has even graduated high school.....**

Let me put my psychologist's glasses back on...Ah ha! I see! It has all the earmarkings of a "Grandiose Notso"! (Notso=not so smart.)

Reply by noteclub/MD on 11/16/07 7:37pm
Msg #221755

I like that

Reply by LynnNC on 11/17/07 9:12am
Msg #221794

I don't offer information except the note terms and the first payment info (P & I and escrow amts) unless the borrower indicates that he or she wants to know more. Then, I do not explain the documents, but point out what information is contained in them.

Reply by Demore on 11/16/07 3:42pm
Msg #221709

I think that I would suggest that I would call her later.

Demore

Reply by rengel/CA on 11/16/07 6:07pm
Msg #221734

I don't understand ...

Are you saying that you would stop the signing and call her later?
OR
that you would ask her to quit talking and finish the signing and you would call her to chat at a later date??????

please expand on your answer

Reply by Becca_FL on 11/16/07 6:21pm
Msg #221738

If anyone I was signing decided to excuse themselves for a long, drawn out phone call (other than the LO) or to make dinner, I would simply excuse myself and let them know I would come back at a better time for them. Someone trying to monopolize your time and attention needs to understand that you are there on business, just business and nothing else. Keep it professional.