Posted by snowflake/PA on 9/12/07 9:04pm
Msg #210666

Land America/Countrywide loan

Rec'd call at 7:45 pm from LandAm for Countrywide closing at 8:00 PM. I'm told docs are ready to be sent. I call BO - knows it will be later than 8:00 pm. 8:30 PM still no docs. Land Am now closed. BO calls LO who calls me. Docs coming momentarily. Back and forth with her and BO. It's 9:15 and BO now wants to close tomorrow. Nothing about closing process has been right per BO. Docs now arrive at 9:34 PM for an 8:00 PM. Is this Countrywide's standard? Ticking off the customer?

Reply by Joan_OH on 9/12/07 9:57pm
Msg #210674

If it's the Countrywide/Full Spectrum Rosemead office, that is standard operating procedure. Texas will usually get you docs within and 1/2 hour before or after the closing time and AZ usually gets them to you before.

I won't touch a Rosemead file with a ten foot pole!

Joan-OH

Reply by CJ on 9/13/07 12:16am
Msg #210693

email loans

For me, I got tired of everthing going wrong, so I tell the borrowers the truth that the docs MIGHT be late, and we come up with a Plan B, just in case. Like, "I will call you if the docs don't arrive", Or, "If we can't sign on time today, what time will you be home tonight." It is so slow that there is a good chance I will be available.

Reply by Cynthia Leverett on 9/13/07 10:27am
Msg #210732

Re: email loans

I do the same thing. I always explain to them that there is a possibility that I may not receive the docs in time to make the scheduled appointment, and ask if there are any time constraints on their end if we have to meet a little later. Of course, I do stay in contact with them if the docs are not received in time.